First of all, I had problems with paying and they quickly helped me resolve the issue. They were very communicative and always friendly. And I'm so happy with the Moose decanter, and so is my Canadian... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Item never arrived. Delivery address confirmed twice by email but sent to wrong address as confirmed by DHL. Customer services claim to have contacted DHL but there was 'nothing they can do' and advis... See more
The globe whiskey decanter set is a lovely unique gift which is a great addition to our kitchen! I was a little disappointed at the quality of the items in consideration of the £150 price tags. The gl... See more
Unfortunately, the item I ordered was never received; it should have been a Christmas present. Despite numerous attempts to resolve this through the company and courier, I had to give up as no one was... See more
2.8
Average
286 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well packaged, not quite as expected but great all the same!
Parcel arrived on time and well packaged, the set is lovely and as good as I had hoped. Even being delivered to London during COVID it arrived on time and in tact.
Only comment would be that the pictures didn't show (or at least not obviously and I did not notice) that there are little red bits on the ship inside the decanter, this is not a problem to me and looks good but just not as expected and someone else may not like this as much as I do.
July 26, 2020
Unprompted review
Advertisement
Good Quality and very good service
Good Quality and very good service. Brilliant products
July 21, 2020
Unprompted review
Expensive to return the product
Expensive to return the product. The same product more than half cheaper at another place.
July 21, 2020
Unprompted review
Advertisement
Arrived on time for my husband’s…
Arrived on time for my husband’s birthday
Very well wrapped
Beautifully crafted he loves it
Looks even better with cognac inside and when placed with light reflecting on it
Thank you
July 20, 2020
Unprompted review
Excellent merchandise
July 20, 2020
Unprompted review
Everything was fine 👍🏻
July 20, 2020
Unprompted review
Advertisement
Great product but a bit pricey for the…
Great product but a bit pricey for the size of the globe
July 20, 2020
Unprompted review
Very good thanks
July 20, 2020
Unprompted review
Advertisement
Never received item very disappointed…
Never received item very disappointed it was sent back as I was not in at the time . Asked if they could resend but I had to Pay for item again ,then they would refund . Took a long time to get refund
July 20, 2020
Unprompted review
Very poor quality and arrived smashed.
July 20, 2020
Unprompted review
Great service👍
July 20, 2020
Unprompted review
I am extremely pleased with the quality…
I am extremely pleased with the quality and elegant finish of the Globe decanter set with the 8 whiskey stones. Would highly recommend the product to anyone looking for something stylish and out of the ordinary.
R.P
July 20, 2020
Unprompted review
Advertisement
Great product and great service
Great product and great service. Love the decanter, it looks so good
July 20, 2020
Unprompted review
Item was never received.
Unfortunately, the item I ordered was never received; it should have been a Christmas present. Despite numerous attempts to resolve this through the company and courier, I had to give up as no one was taking responsibility and the tracking number I was issued was not recognised. One good point is I did get a refund... eventually!
July 20, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.