Golden Select Reviews 

Placed an order directly with Golden Select Canada for 10 stair nose and 3 T-moldings . I received the 3 T-moldings really quickly but no stair nose’s. I have tried ringing will nit connect, emailing ( no response), filling out a Warranty Form (still no response) and will try one last email translated into French before i start complaint proceedings. Worst customer service on the planet.

Extremely disappointed with Golden Select. I need more Cardiff flooring, and although their website says it is available in the UK, I cannot find it anywhere. Their UK phone number doesn’t work and they don’t respond to emails.

Very frustrating and completely unacceptable customer service. I strongly do not recommend Golden Select.

Highly avoid
nothing but issues with the floor
no suport from the company
definitely won't buy again

I am extremely disappointed with the quality and durability of this LVT flooring. I purchased it in June 2023 for £1,623.44, expecting it to last considerably longer than it has.

The flooring was installed correctly and in accordance with the manufacturer’s instructions. It was laid over a brand-new hardboard subfloor, with the required expansion gaps left around the perimeter. Despite this, the flooring has now failed in numerous areas. The click system has broken apart, several planks have bent and lifted, and, most concerningly, the top surface is separating from the planks.

The deterioration has now become a safety issue. Where the top layer has come away, it has left sharp edges which have actually cut our feet, meaning I now need to remove the flooring as soon as possible.

I have also had Tapi Carpets inspect the floor, and they were confident that what they were seeing was consistent with a product fault rather than an installation issue.

Since experiencing these problems, I have looked at other customer reviews and have been very concerned to find reports from other customers describing similar problems with this flooring. This makes my experience appear far from isolated.

For flooring costing more than £1,600, I do not consider just over three years of use before this level of failure to be remotely reasonable. Flooring should not be coming apart, bending and developing sharp exposed edges after such a short period of normal domestic use.

I have now raised a formal complaint and am seeking a full refund rather than replacement flooring, as I have completely lost confidence in this product.

The company could improve by taking reports of premature product failure seriously, investigating whether there is a wider manufacturing issue with this flooring, and resolving complaints promptly rather than leaving customers with an expensive and potentially dangerous floor.

Bought from Costco and professionally fitted. There was a small amount of water spilt on the flooring and cleaned up within the hour but the flooring has swelled from it which is totally ruined!

I bought some golden select flooring for my daughter from Costco uk and it was installed professionally and some of the areas are coming up with moisture in the kitchen area where water was wiped up instantly and it said it was suitable for kitchens

This flooring is rubbish.
After paying over £500.00 for the tiles and £500.00 to fit it professionally after 18 months the joints have started to break. I cant even get spare tiles to replace them anywhere in the uk or from any costco store where i bought them from near Aberdeen. These were golden select light oak.
Very dissapointed.

I have now done 3 rooms in the vinyl waterproof flooring. The kitchen, bathroom and conservatory. The kitchen as been done for 2 years with no issues. My wife is very happy with it. I was expecting issues with the conservatory because of the extreme temperatures, as of yet no issues. I have just finished the bathroom. As an average DIYer, I laid it myself. Because these rooms were getting a complete makeover, i replaced the skirting so the 10mm expansion gap was hidden underneath. I would recommend the transition strips in B&Q. They are nigh on a perfect match. There’s one that match’s the oyster and another to match alabaster. Take a piece of flooring to B&Q to match it. Up to now I am very happy, we will have to see if I encounter issues raised by others.

Purchased the LVT in 2021 for my home. It states scratch resistant, however scratches started appearing from dining room chairs being pulled months after installation and after 4 years I am noticing a lot of scratches. I have also noticed a few places where the tongue and grove are blown, which other reviews have mentioned. It comes with 35 warranty, so will see what Golden Select suggest. I’ve emailed info at Golden Select.Canada 5 days ago and I have not received a response yet.

Well, sorry to have to change my review again, but this is getting a bit ridiculous. I have now had my living room dismantled for a month (Baseboards off, doorframes removed, half the floor taken up) because Golden Select has been consistently telling me that my flooring order was just days away. Once a week I call them (because they never call me) to find out that there was some problem that delayed shipping (and I guess they didn't want to let me know?) But that the boxes of flooring are going to be shipped out in a day or two and I will have them by end of week. It is now Christmas, and customer service is not answering the phones. Is that because they are already on holiday? Should I not expect my floor to arrive until 2026? Should I ever expect it? Please Golden Select, let me know what's happening here.

Avoid this poor quality product, after 6 Months the panels begin to separate, leaving lines at random spaces, the helpline simply states the Store is closed or puts you through to a voice mail, unfortunately Costco who sell the product appear unable to help also.

This flooring is absolutely terrible...
After just a few years it is lifting and the surface level is peeling up all over. I am careful to wipe up any water that comes off of wet boots, etc. because this flooring can't even handle a drop of water touching it. I reached out to the warranty department with photo evidence and they replied with the following:

"The warranty of the product is against wear of the protective layer exceeding 2x2 inches/square, fading cause by direct sunlight in front of glass doors/windows, stain with domestic items drop. Ex: Ketchup , mustard etc.). The warranty provides replacement material to fix the floor excluding labor or any other expenses."

I guess to get my flooring replaced I need to squirt ketchup and mustard all over it and hope it leaves a stain...
What a waste of money...

I purchased the Golden Select Grey Laminate effect vinyl click Flooring from Costco — 27/1/2020, and it turned out to be a huge mistake.
This is, without question, the worst flooring I’ve ever bought.

The installation was done professionally by a contractor who carefully followed the manufacturer’s instructions for fitting. Despite this, the flooring started to deteriorate within just six months — and not just minor issues, but significant, widespread damage.

The long-edge connections consistently fail, causing the boards to separate and edges to snap. Corners chip easily, chunks break off, and many boards have developed fragile, eggshell-like cracks running through them. The overall quality is shockingly poor.

This product is simply not fit for purpose. I’ve experienced the same problems described in other negative reviews, which shows this is not an isolated case.

My strong advice: if you’re looking for durable, reliable flooring, avoid this product at all costs. Save yourself the stress, wasted time, and expense. I only wish I could share pictures to show just how badly this flooring has held up.

I don’t usually write reviews, but I felt the need to stress to others how bad this flooring really is.

I bought this flooring circa November 2022. It is the worst flooring I've ever laid.

I've laid a lot of flooring over the years, especially vinyl. In fact, the vinyl i laid in my kitchen 10 years ago is still going strong. The cheap laminate i laid in my hallway 9 years ago has no issues.

This vinyl has failed in several areas. It looked fantastic when I first laid it, but then gradually I have found planks have failed at the joints. This first started less than a year after installation. I thought it was a one off, but it's happened in several areas. The long edge connection fails and the edges break. I have also had issues with the laminate chipping in the corners.

It was laid exactly as per the instructions, with electric mat underfloor heating installed, which is acceptable as per the instructions.

All that time and money wasted. Its 44m2 of flooring that I will need to replace.

The product is easy to install. The finish is very nice and the quality is excellent. This product is highly recommended.

I had to replace our vinyl flooring after only 2 years. I had a professional carpenter installed them and after only a year they started to curl/lift up in some places. I was absolutely shocked. As time went on it just got worse, eventually I had to have the floors in the entire upper level of my home replaced. I called Golden Select and it was a waste of my time. WORST EXPERIENCE EVER! So stressful and put a dent in my finances. STAY AWAY FROM GOLDEN SELECT!!

Worked with Costco installer for part of in stall . I then installed the two other rooms. Easy to work with. Vinyl flooring is easy to install and boxes are not to heavy to carry upstairs. Love the colour!
Rick

Great Quality, easy install on our entire main floor! Definitely purchase again.

We had some issues around our order, initially it was quite hard to get hold of their support but Ear called me and rectified the situation. I really apprceciated the call and await my order hopefully it arrives soon. Only thing is I hope their suport is quicker to respond in future.

Second room we have finished with Golden Select Laminate and beyond impressed with ease of installation and how great it looks !