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Rated 2 out of 5 stars

Purchased the LVT in 2021 for my home. It states scratch resistant, however scratches started appearing from dining room chairs being pulled months after installation and after 4 years I am noticing a... See more

Rated 5 out of 5 stars

I have now done 3 rooms in the vinyl waterproof flooring. The kitchen, bathroom and conservatory. The kitchen as been done for 2 years with no issues. My wife is very happy with it. I was expecting is... See more

Rated 1 out of 5 stars

Only install the design collection laminate flooring if you plan on replacing it shortly after. It looks great at first, but heaven forbid you clean your floors with any type of liquid. And don’t you... See more

Company replied

Rated 5 out of 5 stars

We have had golden select toasted honey laminate flooring from Costco for the entire house for last 7 years. Fabulous and hard wearing. We are under going renovations and have selected Oslo light Oak... See more

Company replied

Company details

  1. Home Improvement Store

Written by the company

Golden Select has over 30 years of experience in the home improvement retail category. We use our expertise to deliver the most innovative, trendy home improvement products to our consumers.


Contact info

3.0

Average

TrustScore 3 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great Product

Purchased the Spiced Oak 18.2 cm (7.16 in.) Rigid Core SPC Vinyl Flooring for my basement. Great quality and easy to install.

December 2, 2024
Unprompted review
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Rated 5 out of 5 stars

I love my Golden Select flooring

I love my Golden Select flooring - it looks amazing and it's definitely durable (it's been in place for about 5 years now and I've had zero issues). I contacted the company directly to ask questions before purchase some stair nosing; they responded quickly and accurately. That speaks volumes about the company, I think!

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to install

I am not very handy female to do a job, that is normally done by male person.
Reading the product info, I decided to give a try, to get my sunroom a nice uplift. Well, after reading installation instruction, the work was done a click fast. Did 8 boxes. Put area rugs down and voila, it looks superb. Thank you Golden Select.

October 8, 2024
Unprompted review
Rated 1 out of 5 stars

Do not purchase this flooring it is…

Do not purchase this flooring it is definitely not waterproof & the top surface will lift if water should get onto it & not wiped away for an hour.
We purchased enough packs to do our lounge, L shaped hall, 2 bedrooms, kitchen & conservatory from Costco Haydock. It has been professionally fitted in the hall, lounge & kitchen. We plan on getting the rest done when we can afford for it to be fitted & decorated. We purchased enough all together, for the whole bungalow, so that it would match.
Having animals, I extensively searched for a product that was waterproof & found this to be suitable because it guaranteed to be waterproof for upto 24hrs. It most definitely isn't at all. It has lifted in a couple of places where my dog has had a slip up & although it was wiped up on both occasions within around 30 mins to 1 hour, it is very visibly not waterproof.
Now I am unsure whether to pay to have the rest installed, because if the same happening again, especially in the conservatory where the floor may get wet, even with waterproof mats down.
Please consider very carefully before you purchase this for areas where you think it may get wet, because although it is advertised as waterproof for up to 24hrs, it definitely isnt

August 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Very disappointed!

I bought "Laminate Flooring - Reducer - Toasted Almond" and it looks nothing like the floor. Both "Toasted Almond".

The colour of the reduce is much brighter and fall into cream colour category.

Everyone says it doesn't match.
If I could I would have attached a photo.

July 14, 2024
Unprompted review
Rated 1 out of 5 stars

Looks ok until you drop something on it…

Looks ok until you drop something on it then the color turns to pine and looks awful. My 7 year old dropped his lunch box. This is crazy that a small lunch and a plastic box make perm marks on the floor we have had in less than 2 months! I contacted the company and they just said nothing like that was covered and to get a pen from the hardware store and fix it.

The installer said it was a nightmare to deal with and would never install this brand again. If it lasted I wouldn't care but now I see it is a bad proust all the way around.

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor quality

Avoid this poor quality product. Planks are warped and impossible to joint. They sent out an expert (with clearly only one goal, to blame the installation), who downright lied in the report. Suggested the underlay was laid wrong way up (which it isn't. Easy to prove that fact a lie as I've got pictures during installation). Made other numerous lies. Stated the flooring should be put together with a tapping block (not according to Golden Select it shouldn't). If I had the energy I'd take legal action as the report is full of false facts but I think it's better to walk away from this farce. Save yourselves any misery and purchase from a reputable manufacturer.

April 2, 2024
Unprompted review
Golden Select logo

Reply from Golden Select

Thank you for your feedback. We apologize for the inconvenience this has caused. We have reviewed the situation and can see our Customer Service Team has addressed and resolved your issue. We hope that we have ensured your satisfaction with our service. Your feedback is valuable to us, and we are truly committed to ensuring your satisfaction with our products. If you have any further suggestions or feedback/thoughts, please feel free to contact us at info@goldenselect.ca.

Rated 1 out of 5 stars

Poor quality worst quality flooring

Poor quality keeps popping up
This is the worst quality laminate flooring i have ever had the misfortune to buy
Spent hours trying to fit it and random pieces keep coming up unclipped
Do yourself a favour and buy a different product

March 26, 2024
Unprompted review
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Reply from Golden Select

Thank you for your feedback. We apologize for the inconvenience this has caused. We understand your frustration, could you please contact us at warranty@goldenselect.ca and give us additional information about the issue so that we can work towards resolving it? Your feedback is valuable to us, and we are truly committed to ensuring your satisfaction with our products. If you have any further suggestions or feedback/thoughts, please feel free to contact us at info@goldenselect.ca.

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Rated 1 out of 5 stars

Worst product

Worst product - laid down in our living room and after six months floor started peaking and buckling. Some plank got locks broken.
Reported to costco but they said your floor is not proper.
I am going to replace it.
Waste of money.

November 6, 2023
Unprompted review
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Reply from Golden Select

Thank you for your feedback. We apologize for the inconvenience this has caused. We would like to personally assist you with making things right. Could you please contact us at warranty@goldenselect.ca and give us additional information about the issue so that we can work towards resolving it? Your feedback is valuable to us, and we are truly committed to ensuring your satisfaction with our products. If you have any further suggestions or feedback/thoughts, please feel free to contact us at info@goldenselect.ca.

Rated 1 out of 5 stars

Choose something else

Only install the design collection laminate flooring if you plan on replacing it shortly after. It looks great at first, but heaven forbid you clean your floors with any type of liquid. And don’t you dare ever spill anything. I’m talking spills that are cleaned up in minutes. Worst product. “Moisture resistant” is inaccurate. Bubbling and lifting at seams, throughout the home. Read the warranty information before buying this product. Basically anything that can happen, isn’t covered in the warranty.

March 1, 2023
Unprompted review
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Reply from Golden Select

Hello Julie! Thank you for your feedback. We’re sorry to hear that our product didn’t meet your expectations. We would like to personally assist you with making things right. Could you please contact us at info@goldenselect.ca and give us additional information about the issue so that we can work towards resolving it? As mentioned in our Care and Maintenance guide, our moisture resistant laminates should never be flooded by liquid when cleaning. Doing so could damage the flooring and make spills cause water-related damage faster. We value your feedback and care about our customers, which is why our new laminate flooring collection offers an improved water resistance. Thank you for placing your trust in Golden Select, we hope to hear from you soon!

Rated 1 out of 5 stars

I’ve just ordered 40 boxes of above…

I’ve just ordered 40 boxes of above flooring from Costco but after reading these poor reviews this makes me concerned about installing it . May have to return it and shop else where . I’m surprised Costco still sell it

February 7, 2024
Unprompted review
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Reply from Golden Select

Thank you for your feedback. We are committed to providing quality products to our customers and we hope our flooring met your expectations. If you experience any issues, please feel free to reach out to us directly at info@goldenselect.ca. Additionally, if you have any further suggestions or feedback, feel free to reach out at the same email address. Your feedback is valuable to us, and we are truly committed to ensuring your satisfaction with our products. Thank you for choosing Golden Select.

Rated 1 out of 5 stars

Appalling flooring. No customer service

Golden select do not answer emails ??? Absolutely dreadful quality .. chips at anything being dropped or touching the floor … I will take this further if I get no response… miss~selling is fraudulent and stealing peoples money..

January 3, 2024
Unprompted review
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Reply from Golden Select

Thank you for your feedback. We apologize for the inconvenience this has caused. We understand your frustration, and we want to acknowledge that our response time may have been impacted due to the holiday season. We usually do our best to address our customer inquiries within 24 hours. We hope that our team has already contacted you, resolved your issue, and ensured your satisfaction with our service. If you are still awaiting a response, kindly provide us with your email address as this will enable us to locate your inquiry and escalate your concerns. Your feedback is valuable to us, and we are truly committed to ensuring your satisfaction with our products. If you have any further suggestions or feedback/thoughts, please feel free to contact us at info@goldenselect.ca.

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Rated 5 out of 5 stars

Love my floors!

Love my floors!! They were so simple to install and they look amazing. I also had a potted plant overflow with a puddle of water which I only noticed a few days later and happy to report, there was no water stain left! I am really happy with my selection of flooring! Need to buy more for my other room and will definitely purchase from Golden Select again!

January 14, 2023
Unprompted review
Golden Select logo

Reply from Golden Select

Thank you for sharing your positive experience with our flooring! We're delighted that you found it easy to install and that it stood up to the unexpected water mishap. Your feedback is valuable, and we're truly committed to ensuring your satisfaction. If you have any suggestions or comments, please feel free to reach out to us at info@goldenselect.ca.

Rated 5 out of 5 stars

These floors are exquisite

These floors are exquisite. They look absolutely incredible! We've had them for quite some time now and they remained durable. We have kids in the basement that play around and still no marks, no damage. Very impressed given that this is not the case for most flooring after several cleanings.

November 28, 2023
Unprompted review
Golden Select logo

Reply from Golden Select

Thank you for taking the time to share your experience! We’re glad to hear that you like the durability of our product. Your feedback is valuable to us, and we're truly committed to ensuring your satisfaction with our products. If you have any further suggestions or feedback/thoughts, please feel free to contact us at info@goldenselect.ca.

Rated 1 out of 5 stars

0 stars - Do not buy

Only because I cannot give 0 stars. Floor went down beautifully and looked really good - I bought over 30 boxes and followed all instructions for acclimatising etc and was so pleased that I'd found something with so many good qualities especially the 100% waterproof, suitable in kitchens and bathroom - high traffic areas, even light commercial and scratch resistant. Floor went down by expert fitters in Nov 2022 with expensive gold foil backed underlay. By January the floor was really badly scratched in numerous places despite no bad use. By February the planks were all bowing and by March the floor was coming apart and the lips were all breaking and the edges were chipping. The manufacturer sent out an 'independent inspector' who came to the conclusion that "the floor had been laid on inappropriate underlay by someone without experience, in their opinion to cover up uneven sub-floor and that was the cause of everything. The scratching could be repaired with products on the market and the flooring was not sold as scratch-proof but scratch-resistant and no manufacturing problem - the product is sound." !!! I had photos of the perfect sub-floor and the product going down perfectly with the correct expansion gap. I am left with a very large area which is now fully furnished with shocking flooring that looks at least 10 years old, is coming apart in numerous areas and is just an absolute disaster. DO NOT BUY.
Golden Select Vinyl Flooring Alabaster item 356225

November 24, 2022
Unprompted review
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Reply from Golden Select

Thank you for your feedback. We apologize for the inconvenience this has caused. Can you please let us know which flooring you purchased, in order for us to look into it in more detail?

Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking. I placed an order never received an email to confirm the order. I rang customer service and was advised my order would be delivered over 10 days ago. Order not received and I have been trying for days to speak to customer service. They have not answered my email and have not returned the message I left . They have taken my money and not fulfilled the order for the moulding required to finish our floor. I clearly have been conned.

August 31, 2023
Unprompted review
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Reply from Golden Select

Thank you for your feedback. We apologize for the inconvenience we have caused and the delay in reaching out. Our customer service department did reach out to you today, and we have sent you a rushed replacement order. Once again, we apologize for the frustration this may have caused, and we thank you for placing your trust in Golden Select.

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Rated 1 out of 5 stars

They shipped wrong parts

I bought Golden Select flooring from Costco and because with every floor installation you need moulding of same colour. I ordered everything what I needed straight from Golden select. I received some wrong parts . I tried to contact them they never answer call only option was to leave message but they didn’t want to call back . I emailed,no answer.
I will never buy their product anymore.

August 8, 2023
Unprompted review
Golden Select logo

Reply from Golden Select

Thank you for your feedback. We have sent you a replacement order and hope we made things right. We usually do our best to get back to our customers within 24 hours, but we understand the frustration. Thank you for placing your trust in Golden Select, we hope that you are satisfied with our services.

Rated 1 out of 5 stars

100% worst flooring I have seen or…

100% worst flooring I have seen or used!
DOES NOT snap together at any angle!
Joints break apart..shread, chip, crack..
NOT USER FRIENDLY in any way
WHAT EVER was not used is returned the rest is tossed!!
WHAT A WASTE!!

April 25, 2023
Unprompted review

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