Golden Standard Buybacks Reviews 

113
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Many customers report significant issues with receiving payment for their devices, frequently experiencing non-payment, partial payments, or extreme delays for months. People often describe being ghosted or facing a complete lack of communication after sending items, with some also mentioning being offered less than initially quoted or having their phone's condition disputed. Conversely, a small portion of people felt satisfied, describing smooth and stress-free transactions. These reviewers often highlight clear and consistent communication and updates throughout the process. A few also reported receiving payments promptly, sometimes within a week, expressing satisfaction with the overall service.

What people talk about most

Payment

People report ambiguous experiences with payment, with many customers expressing significant frustration and... See more

Product

Customers had ambiguous experiences with product, with many reporting issues after sending their phones for... See more

Service

Reviewers mention ambiguous feedback about service, with many customers reporting positive experiences,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting poor... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers reporting a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

First of all it took over a month for them to even look at my phone. Then it took another 2-1/2 weeks to get payment. They also gave me $130 less than they offered me. Saying the screen had scratches.... See more

Rated 1 out of 5 stars

Had my original post removed because Golden Standard Buybacks found a technicality in the review policy. Obviously because it was negative. Fine, heres a redo. Id never again deal with them! Had to in... See more

Rated 1 out of 5 stars

Phone shipped and received. Company sent partial payment after several attempts for outreach. Then ghosted and went non-responsive. NEVER sent the actual payment. You will NOT be paid. Do NOT use thi... See more

Rated 1 out of 5 stars

I received quotes from Golden Standard Buybacks. Sent 4 phones to them in July of 2025. Still have not received full payment. I have a VERY long chat transcript of multiple excuses and broken promise... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

At Golden Standard Buybacks, we’re redefining the way you sell your electronics. Whether you're upgrading, cashing out, or looking to sell in bulk, we make the process fast, simple, and rewarding. We buy smartphones, tablets, computers, and most other electronic devices—new, used, broken, or even locked—ensuring you get the highest payout possible. Founded on the belief that everyone deserves a hassle-free way to sell their devices, we’ve built a trusted platform that serves individuals and businesses alike. With our commitment to competitive pricing, excellent customer service, and a seamless selling experience, Golden Standard Buybacks is your go-to destination for turning your electronics into cash. Sell smarter. Get paid faster. Choose Golden Standard Buybacks today!


Contact info

2.8

Average

TrustScore 3 out of 5

113 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(113)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I sold another phone to this company…

I sold another phone to this company last time I did it was a good outcome. This time I we sold my nieces phone it took a while to get paid but I believe they had a family issue and very understandable. They were keeping me updated with the process. I’m glad they are back in the office. I will continue doing business with them very honest and real !

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Review

While there was some delays, the company made everything right and paid full compensation:)

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ***do NOT use this company***

Phone shipped and received. Company sent partial payment after several attempts for outreach. Then ghosted and went non-responsive. NEVER sent the actual payment. You will NOT be paid. Do NOT use this company. Search other reviews that are not fake online.

September 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Delayed but worth the wait!

They had advised me that they had a death within the office and told me they would be delayed, but I finally got my payment! They definitely pay the highest by far so it was worth the wait & they added a bonus on top of my payout for the inconvenience which was awesome! Would use again!

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Golden Standard Buybacks is Golden!

Working with Golden Standard Buybacks has been a fantastic experience! From the moment I reached out, their customer service blew me away—everyone was not just friendly and professional, but also incredibly responsive. I loved receiving consistent updates via text and email that kept me in the loop about Working with Golden Standard Buybacks has been a fantastic experience! From the moment I reached out, their customer service blew me away—everyone was not just friendly and professional, but also incredibly responsive. I loved receiving consistent updates via text and email that kept me in the loop about my order’s status every step of the way. The clarity and reliability of their communication truly gave me peace of mind throughout the entire process. Everything went so smoothly, and I’m genuinely impressed. I’ll definitely be turning to their services again in the future!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 EXPERIENCE !!!

We just got new phones and decided to sell our old ones to Golden Standard Buybacks. I’m so glad we did—they gave us the best price out there and made the whole process super easy. They kept us updated the entire time, and everything went smoothly from start to finish. I definitely recommend them 100% and will be using them again when it’s time to upgrade.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fix and go

We’ve taken a couple of our phones to Golden Standard buybacks be serviced. Prices are reasonable, and phones were perfect Afterwards. We would highly recommend them.

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

My 1st Order Experience

This was my 1st time doing business with this company and while at 1st it was kind of difficult to get in contact with customer support to help me with my order , in the end it worked out fine. I did receive a fair price for the phone i sold to them. But I really appreciated the way Amber took the time to help me get my payment through and finalize my order , very professional and very nice also. It took about 1 month to complete my order , for some maybe it will take a longer time or maybe shorter , due to their system i was told , but overall i do look forward to doing business with this company again. Recommend.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

They were awesome especially Ray

They were awesome especially Ray. They went out of their way to make sure I was satisfied even though I didn’t make it very easy! They replied to all of my messages promptly and walked me through the entire process patiently. I had a wonderful experience and will definitely do business with Golden Standard Buybacks again and will recommend them to all of my friends and family!

July 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Quick and Effectively

My experience with Goldenstandardbuybacks was excellent. The team was able to resolve my issue quickly and effectively. I recommend it 100%.

May 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service!

Great customer service!! I went in to trade my phone and got an amazing quote. Really fast service. 100% recommend. Will be coming back if I need to trade my phone!!

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend GSB

I highly recommend this company. I was impressed with their customer service and quick response time. I received a great offer for my phones.

May 17, 2025
Unprompted review

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