Golfvitals Reviews 130

100%Scam . Order trainers New balance they did not fit . Also they came with the magnetic tag. Ask for refund. Apparently I had to ship to USA which will cost me 42£ . Try to contact them again they never replied .

I ordered two pairs of New Balance Trainers, they took 4weeks to arrive. I think they are fakes, although very good fakes as the QR code on the tongue doesn’t work and the base colour isn’t the colour on the photos.
I contacted Golf Vitals as I wanted to return them and got an email back to say they needed to be returned to an American address, they came from an address in the UK and when I ordered them I checked where, if required they would be returned to - the UK!!
After several emails Alexander said the best offer he could give me was to keep the shoes and a 40% refund, which I eventually accepted. No refund has been received after 2weeks and I have sent 4 emails which have been ignored!
I would advise you not to order from this site!!!!!

I have had the same experience as everyone else on here. The money was taken from my account, I had several emails to say the refund was being processed and now the emails bounce back and I have not received a refund. Worst company ever, do not use.

I appear to be one of the lucky ones... I ordered black asics gel trainers for my mother from this site and they (reasonably rapidly) delivered some trainers - apparently the correct brand and colour but men's styling and the wrong size. When contacted they insisted that I return them, at my expense, to the US or accept a 20% refund. After I grumbled they raised that to 30%. When I grudgingly accepted they had gone off line. At least I have a pair of trainers out of the arrangement. They may be counterfeits but they don't seem to bad. Just need to find someone of the right size.

Absolute scam company.
Sent wrong item and then said I had to send it back to USA even though they sent the wrong item. Then said they would give me a partial refund which obviously never came.. then their email address bounced back.
DO NOT BUY FROM THIS COMPANY.

DO NOT purchase anything from this website the new balance are fake…like everyone else tried to return and get refund have to return to America…Emailed a revolting man by the name of Alexander but from first email hasn’t replied to the 20 I have sent…He and the disgraceful people should be utterly ashamed at scamming customers….Take down this site immediately

Really wish I’d checked these reviews before ordering - lesson learned for me! As others have experienced, ordered New Balance 327s (which I have multiple pairs of) in my usual 327s size. Finally arrived over a week later and were too small. Emailed their customer support address and got a response advising I should’ve checked their size guide but if I wanted a full refund then I need to return them to the USA (despite their website giving a London address for returns) at my expense or I could get a 20% discount if I decided to keep them. When I replied to the same email address I got an instant undeliverable message, tried again a couple of times with the same undeliverable message back so tried again with a different email account but had the same issue again. Having since bought the same pair of trainers elsewhere it’s obvious the ones I received from Golf Vitals are counterfeit (the size issue raised my suspicions anyway but it was confirmed when I got the authentic ones). I hope this website gets taken down so others aren’t scammed too.

I ordered a pair of trainers, paid £3.99 for shipping. As they arrived I realised that they were fake and did not fit. As I asked for a return address I was given a US address and the postage is very expensive. I would not recommend this company

Scam company. I received counterfeit New Balance trainers. Their support email address is fake. I can’t arrange a return because there are no valid contact details. The trainers took 4 weeks to arrive.

SCAM ARTISTS

They sold me fake shoes!
In a size too small and when I tried to get a refund - after speaking to Alex Anderson and agreeing on my refund rate - the website has disappeared and the email has bounced

They stole £94

Ordered a dozen Pro V golf balls. Nothing arrived and now support email address doesn't exist. Paid on cc so have started claim process to get money back

Keep away
1- fake trainers
2- poor customer service
3-they wont refund you

Ordered items 01/10/25 said shipment 8-10 days. I’m still waiting. The email address provided on website comes back undelivered!! Absolutely shocking. In the process of opening dispute with bank. Avoid at all costs.. just ripping people off!!!

Daylight robbery! Do not purchase from this website!

Ordered a pair of women's Asics Kayano trainers in size 7, a size of which i've worn for the last 10 years. Was sent a pair of mens (!) Kayano's which also came up smaller than women's size 7 usually do. Via email to their customer services was rudely told that I should have checked the measurement guide and that if I wanted to return them I would have do send them at my own cost to USA (which the post office informed me would've been at a charge of £45!)

Golf vitals then offered to refund me 30% if I kept them which I agreed to, and 7 days later, their emails bounce back and their website has disappeared!

FAKE and SCAM website. Still due a refund for trainers I sent back. Their support email and website is no longer in operation.

They sent me fake trainers and you cant return, have to send them back to the USA and pay for it, even though they ship from the uk.

Complete scam, recieved fake new balance trainers and when I asked for a return they said I have to pay for them to be returned to the USA even though there website says it is a UK based return and no where mentions USA, there website can not be found now complete complete scam!

Ordered without reading the reviews. Like a lot of others on here the items I ordered didn’t arrive in the 5-8 days they advertise and I had to chase them up. They arrived in a damaged box and were clearly counterfeit. I was offered a 20% discount or a full refund if I posted them back to the USA at my own cost. Luckily my credit card company accepted a claim and have reimbursed me

Like everyone else, I wouldn’t give this company any stars. Absolute scam. I place an order over 2 wks ago and immediately realised it was a scam website/counterfeit site. I emailed immediately and got a response from Alexander Anderson who confirmed he would cancel the order, to date, I have still not received my refund. I’ve just tried to small them again and it has bounced back to say no domain name available or similar., suggesting it’s closed down!! Absolutely worst experience ever. Avoid 100%

I ordered 5x pairs of trainers. 4x arrived and now the website has been shut down!!