Goli Reviews 1,450

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers had a great experience with this company. Customers consistently praise the products, particularly the gummies, for their effectiveness and natural ingredients. Many people highlight the exceptional customer service, noting quick response times and efficient resolution of issues, which makes them feel valued and confident in the company. However, some people were dissatisfied with the product quality, mentioning inconsistencies in texture, gummies sticking together, or receiving bottles with smaller-than-normal gummies. There were also concerns about the quantity of product provided, as some customers felt the serving sizes did not last a full month, and a few experienced issues with order accuracy or shipping delays.

What people talk about most

Product

Users describe positive interactions with product. Many customers express satisfaction, stating they love the... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the products, noting great taste,... See more

Customer service

Consumers find customer service to be positive, highlighting its responsiveness, care, and efficiency. Many... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering, quick... See more

Response time

Customers had positive experiences with response time. Many reviewers praise the quick and immediate action... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the goli gummies but sometimes the texture of them is inconsistent and at some bottles are better than others in my opinion. This last order the bottles were amazing though

Company replied

Rated 5 out of 5 stars

I had accidentally ordered the incorrect 3 pack. I quickly sent an email to the customer service team. Right away I received a very nice reply, completely taking care of everything, switching my orde... See more

Rated 5 out of 5 stars

I sent an email to customer service and they addressed my concern extremely quickly and were able to save me money after I had already purchased the order. I think that is extremely rare these days an... See more

Rated 5 out of 5 stars

I have been taking the apple cider vinegar and the green immune gummies for quite a long time now and I swear by them. I feel so much better in myself and if I do catch a cold, which is rare now, it n... See more


Company details

About Goli

Written by the company

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We are an inventive, people-focused nutrition company who believe that happiness and wellness go hand in hand. It’s our goal to help you reach your nutrition goals while enjoying your daily supplements.

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3.9

Great

TrustScore 4 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Customer service was great

Customer service was great, they responded to my question in a timely manner. Also I want to say that I’ve felt so much better since I started taking Goli apple cider vinegar and Ashwagandha gummies. I can definitely feel the difference.

August 23, 2024
Unprompted review
Rated 2 out of 5 stars

I purchased some Goli Multivitamins for…

I purchased some Goli Multivitamins for women from Ulta and upon arrival they were wet, tacky and stuck in the container. It’s set to expire 1/26 I am wondering if this was a bad batch or are they all gonna be like that.

September 26, 2024
Unprompted review
Goli logo

Reply from Goli

Hello Amanda, I’m sorry to hear that your Goli order from Ulta wasn’t received in perfect condition. We’d be happy to assist you further! Please send us an email at hello@goli.com so we can ensure everything is resolved to your satisfaction.

Rated 1 out of 5 stars

Let me start by saying I really love…

Let me start by saying I really love Goli vitamins, I tried them from Target and they worked well so I decided to subscribe monthly on their website. I ordered the men's bundle to ship every 4 weeks and got the vitamins shortly. Within 4 weeks I was charged for my next month's vitamins - but they never came. After a little while I checked the site - I had been charged on the 7th but it was now the 20th and my vitamins hadn't shipped. I reached out to customer service and received a strange response, sounding like AI, taking no responsibility for the delay and acting like this was very normal. I asked if this was normal, and received another very strange response that seemed even more like AI, with lots of exclamation points saying my order had shipped. Weeks late. With no apology. If you like Goli, buy them at Target - don't attempt to sign up for a subscription through their site.

September 21, 2024
Unprompted review
Goli logo

Reply from Goli

Hello Nick, on behalf of the entire team at Goli Nutrition, I’d like to extend our sincerest apologies. We truly appreciate your love for our Goli vitamins, and customer service is our top priority. We regret to hear that we haven’t provided you with a satisfactory experience so far. I can confirm that we have followed up on your email, and someone from our team has been in contact with you.

Rated 5 out of 5 stars

Great customer support/service

I had a recent order ship with a couple wrong items (not so great) but the customer service was so good that I can't be upset.

I was treated to a swift response and had replacement items ready to ship in under an hour with only 1 or 2 emails (with picture proof) needing to be exchanged.

This is after being almost a month late in noticing that the items were wrong (I didn't check all of the items when I first received them) and was still granted replacements.

Hopefully I don't have to rely on customer service again but if I do I'm happy to know that they are great!

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

The best customer service

The best customer service! Long time customer, always happy with products and their quality! Any issue is immediately addressed and fixed without questions. Very understanding, very kind employees, definitely dedicated to making sure all questions and concerns are answered. Thank you for your products!

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy customer!

Been part of Goli subscriber now for a long while and whenever I have a query or need customer care assistance, the response to my email is always prompt and helpful. I have 6 different Goli gummies being delivered every month for myself and my husband and we absolutely love the taste on all of them and it’s better than taking vitamin tablets/suppliments.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

My superfood gummies arrived melted…

My superfood gummies arrived melted together. Customer service rectified it by replacing the product after some attempts at verifying the lot number and best by date. I look forward to receiving the new gummies.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

My Miracle Gummies!

After gallbladder surgery over 3 years ago, i have suffered with chronic gut pain and bloating. Goli Apple Cider gummies have been the ONLY product that has every relieved my pain. I've tried other products and nothing and I me NOTHING has worked for me like Goli has. Thank you!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

The company is responsive! and prompt

The company is responsive and prompt! Always professional. They always listen to what I have to say, even if it's not in their favor as far as returning products because I have too much! They are extremely gracious ☺️. I use 8 of the Goli products religiously, and have for over 4 years!

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great product with fantastic customer service

Great product with fantastic customer support. We have been using the Goli Beets Cardio Gummies for several months and definitely would recommend them. It gets us off to a better start in the morning, just feel more energetic when using them.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

I reached out to Goli about our Beets…

I reached out to Goli about our Beets cardio gummies. They got in touch with me almost immediately! They rectified the situation just as quickly. Speaks volumes as to the company and how they treat their customers!

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is beyond amazing

Customer service is beyond amazing. When I didn’t receive my order and had reached out for resolution, the team was on it and sent out a replacement order and during a holiday. Thank you Goli customer service!!

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

My faith in customer service has been renewed (thanks to Goli)

I had a minor product "issue." It had been a couple months since originally purchasing it from the store, so I no longer had the receipt and the 30-day "return window" had passed anyway, receipt or not. I don't like just throwing my money in the trash so I figured what the heck, I'll write directly to the company. Within a day, I received a response that was NOT automatically AI generated, my concerns were addressed AND my problem was resolved ASAP! Kudos GOLI!!

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I had some difficulty tracking my order. When I contacted customer service, they responded extremely quickly and were able to rectify the situation. In today’s environment, a company that shows such great customer service has just earned a customer for life ! Thanks Goli

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I ordered expecting to use Afterpay but my bank account was used in error. I cancelled the order and my account as adjusted and the order cancelled. My 35%off coupon was cancelled as it was used on the first order. I reordered using Afterpay and requested the adjustment of 35%. It was reapplied to my account and I am very happy.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Experience

My experience with Goli turned out better than I could have expected. The customer service rep was thoughtful, understanding and professional. I trust this company will continue to provide excellent tasty products.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Goli Customer Service

I have been a customer of Goli for a few years and have had a great experience with them. A few times I have received the wrong order and with a few hours of me contacting them, they have got it corrected. Their customer service is the best.Their products are really great. I use the apple cider vinegar gummies and they are like eating candy, they are so good. I can't say enough about how great their customer service is.

June 10, 2024
Unprompted review

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