LoanSnap Reviews 

908
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I have no relationship with Loansnap, but they pretended to have my loan and sent a check without explanation.

Rated 5 out of 5 stars

Michelle was incredibly helpful from the moment we started the process through the end. She took the time to understand our situation and helped us determine the best way to achieve our financial goal... See more

Rated 4 out of 5 stars

The experience was overall 4 out of 5 stars. We started with a call for all the information about the loan. The rest mainly was done through the portal from asking questions, uploading documents, ques... See more

Rated 5 out of 5 stars

We just closed on our refinance and are very pleased with LoanSnap. Jared who was our lead guy and his team were all excellent. Everyone responded quickly and kept us updated throughout the process d... See more

Company replied

Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Mortgage Broker

Information provided by various external sources

Smart loans (mortgages, refinance, and HELOCs)


Contact info

3.3

Average

TrustScore 3.5 out of 5

908 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.3

All reviews

(908)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LoanSnap is great

I had the best experience with refinancing my home. The process was quick and easy. The communication was great and I would definitely recommend LoanSnap!

July 12, 2022
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Rated 5 out of 5 stars

Fantastic Experience

I already wrote a review! Maybe it got lost:( The people at loan snap were wonderful.. They were so patient with me.. I have an old computer and I'm Old! Do Not have hi speed internet, so they were kind enough to call and walk me through so much. I would give them a 10! Very Much Appreciate them. :)

June 30, 2022
Unprompted review
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Rated 5 out of 5 stars

Easy, quick refinance

Michelle was incredibly helpful from the moment we started the process through the end. She took the time to understand our situation and helped us determine the best way to achieve our financial goals. LoanSnap's rate was much better than any other lender we received quotes from. Communication was timely and clear - Michelle and the reps from the title company were always quick to respond to any questions I had. I would highly recommend using LoanSnap for your refinancing needs.

May 31, 2022
Unprompted review
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Rated 5 out of 5 stars

This is the second time that I've used…

This is the second time that I've used LoanSnap and both times have been fantastic experiences (a purchase and a refi). They are very responsive, knowledgeable, and friendly. Moreover, they have the best rates with lowest costs. Couldn't ask for a better experience. Thanks LoanSnap for making a stressful process easy.

May 21, 2022
Rated 5 out of 5 stars

We just closed on our refinance and are…

We just closed on our refinance and are very pleased with LoanSnap. Jared who was our lead guy and his team were all excellent. Everyone responded quickly and kept us updated throughout the process despite the time change difference. They were also very accommodating with my busy work schedule.

May 20, 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you were pleased with the loan process.
If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Smooth Application Process

The process was pretty smooth despite that we were quoted a wrong loan at the beginning and that there were some issues with the income to debt ratio calculations that we ended up getting a lower loan amount but with a little better rate. The software that was used was easy and simple. We uploaded all the files that were needed and as needed on any given time. We would say that this had saved many days off the whole process. The people that we worked with were sincere and honest. Overall, we were very pleased and happy with the experience that we would not mind going with LoanSnap should we need another loan in the future.

May 19, 2022
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Reply from LoanSnap

Thank you for your review!
First of all, we would like to apologize for the bumps in the process. We are very pleased that you found the software easy to use. We appreciate your patience with us and if there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Very happy with the entire loan process…

Very happy with the entire loan process through LoanSnap. From the quickness of their response to my inquiry, the professionalism of the person I first spoke with, to the timely updates throughout the loan process. Everyone involved were wonderful to work with. I would recommend LoanSnap to anyone looking to refinance their loan.

May 18, 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found the loan process easy from start to finish.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

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Rated 5 out of 5 stars

Jared and the Loansnap team were…

Jared and the Loansnap team were awesome throughout the whole process.

May 14, 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you found Jared and the rest of the team to be awesome.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Lauren at LoanSnap was very courteous…

Lauren at LoanSnap was very courteous and prompt. She replied to questions almost immediately and was always professional. LoanSnap approved my loan in what felt like record time with no issues.

May 14, 2022
Unprompted review
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear your Loan approval process was quick and professional

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Justin was great!

May 13, 2022
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Reply from LoanSnap

Thank you for your review!

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Refinance and cash out in less than 2 weeks!

May 11, 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you had a great experience.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

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Rated 5 out of 5 stars

Great team

Great team. Very responsive. Fast turn around time.

May 6, 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you had a great experience.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

Rated 5 out of 5 stars

Satisfied customer

Lauren, my loan officer was awesome. From the On screen initial screening meeting to closing she was always prompt and responsive. The whole process was streamlined, efficient and professional.

I will recommend them to all of my family and friends.!!!

May 3, 2022
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Reply from LoanSnap

Thank you for your review!

We are very happy to hear that you had a great experience. We do appreciate the recommendation.

If there is a way that we can help you again in the future, please get in touch!

Thanks,

LoanSnap Customer Service Team

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