One of the items came broken - can happen. The products here are cheaper than the competitive brands, so this should be accepted by customers as long as the product can be replaced. The customer servi... See more
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Ordered a product with then only because it was written „ordered today, delivered tomorrow“. 3 days passed and I didn’t receive the order or any delivery information yet. I needed the product on a spe... See more
Company replied
Next day delivery promised, but not furfilled. In the email after purchase it mentioned that I would get another Email where I can track my parcel, but it has been over 24 hours and I still have not r... See more
Company replied
Quick delivery Sturdy materials. We needed a folding desk for our music recording studio and this one fits perfectly 👌
Company replied
Company details
Written by the company
gonser: Günstig. Online. Nachhaltig. Schnell. Erfahren. Renommiert. Die Gonser AG wurde 2009 gegründet. Angefangen mit dem Verkauf einzelner Artikel bieten wir heute in unserem Online-Shop ein breites Sortiment an verschiedensten Produkten an. Bereits über 1'000‘000 Kunden innerhalb der gesamten Schweiz vertrauen darauf. Ein junges, dynamisches Team engagiert sich täglich mit hoher Leidenschaft für die Kunden und pflegt bis heute einen Start-Up-Charakter, der uns auszeichnet und den wir nie aufgeben möchten. Dabei stehen für uns stets gute Angebote und eine hohe Kundenzufriedenheit im Fokus. Wir eröffnen für Sie die ganze Produktvielfalt für Wohn- und Freizeitträume: Ganz gleich, ob im Grünen oder in den eigenen vier Wänden – hier finden Sie alles, was das Leben schöner macht. Von A wie Aussenbeleuchtung über L wie Liegestühle bis Z wie Zubehör. Kurzum: Ein Rundum-Sorglos-Paket. Dieses erstreckt sich über die Bereiche "Sport und Freizeit", "Haushalt und Wohnen", "Garten", "Heimwerker", "Baby und Kleinkind", "Heimtierbedarf" sowie "Massage und Wellness" und "Elektronik". Zudem profitieren Sie von einem hervorragenden Preis-Leistungs-Verhältnis mit Tiefstpreisgarantie, guter Qualität und Services sowie sehr schneller Lieferung. Um diese Faktoren langfristig zu gewährleisten, setzen wir auf eine nachhaltige durchdachte Service-Strategie sowie qualifizierte Mitarbeiter. Kurzum: GONSER.CH hat sich für viele als erste Wahl der Online-Shops etabliert – über 300'000 Artikelbewertungen sprechen für sich. GONSER: so viel für so wenig!
Contact info
Galgenried 18, 6370, Stans, Switzerland
- info@gonser.ch
- gonser.ch
3.9
Great
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Perfect
Timely, convenient and very friendly, what to say more, perfect!
January 21, 2026
Unprompted review
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Next day delivery is a joke
Promised next day delivery, not even send after one week :-(
January 8, 2026
Unprompted review
Reply from Gonser
Dear Maikel
We’re sorry that your order did not arrive within the usual timeframe. Items that are marked as directly available are generally dispatched so that delivery takes place on the next working day. Unfortunately, due to an unexpectedly high volume of orders over a short period, there were delays in processing and shipping. We understand your frustration and apologise for the inconvenience this has caused.
Kind regards, Gonser
Nice product, poor delivery
We purchased a sofa which is nice and good value. Gonser however has very misleading delivery information. The Gonser website says "Order today, delivered tomorrow!". The sofa of course did not arrive the following day, or the next or the next. Every day for 5 days the shipping said "Out for Delivery", so I waited home for 5 days and it was never delivered. On the 7th day the sofa finally arrived, only for it to be kerbside delivery (which Gonser claim is on their website, in small print somewhere). So if you are unable to accept a kerbside delivery because you live alone or have mobility issues, do not order from this website as you won't be able to move the sofa from the street into your building alone.
December 8, 2025
Unprompted review
Reply from Gonser
Dear Harriet Stewart
Thank you for your feedback. We are sorry for the delay you experienced with your delivery. For all products that are immediately available, we generally aim to deliver the next day. Please note that the delivery of larger items is always made to the curbside. We appreciate your understanding and are continuously working to make our delivery information as clear as possible.
Kind regards, Gonser
Be careful of their return policy
Be careful of their return policy. Company very prominently advertised their 100 days return policy, there is just one trick. You dont receive your money back but only a voucher of their shop.
If I knew this before I would have never ordered here.
In case you are a regular buyer here guess it works for us it created big issues as our order value was high and we dont intent to buy anything else from this website
November 10, 2025
Unprompted review
Reply from Gonser
Dear Monika
As a Swiss online shop, it is very important to us that our customers are satisfied with our products. We offer a 100-day exchange policy for all orders, and detailed information regarding the conditions is provided clearly and transparently in our online shop: https://www.gonser.ch/en/about/100-day-exchange-right/
If you have any further questions, our customer service team is happy to assist you. Contact: info@gonser.ch
Kind regards, Gonser
Nice thanks 👍
December 11, 2025
Unprompted review
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Absolutely terrible experience!
I ordered a gym product from this website at the end of October, and as of 9th December, it still hasn’t been delivered. No updates, no explanation, and no real customer support. It’s completely unacceptable to make customers wait over a month with zero communication.
Honestly, I wouldn’t recommend this website to anyone. Save yourself the headache and order somewhere reliable — this place is a nightmare!
December 9, 2025
Unprompted review
Reply from Gonser
Dear Andrea D'Arce Boh
Thank you for sharing your experience. Unfortunately, based on this review we are unable to identify which purchase you are referring to. Without an order reference, we cannot verify the current status or investigate what may have happened. We kindly ask you to contact us directly with your order number so we can look into the matter and provide clarification as quickly as possible. Contact: info@gonser.ch
Kind regards, Gonser
2 delivery notices fake. Shipper confirmed twice, merchandise not received. Delivery on Saturday without delivery notice. Package and content damaged. No phone contact possible. Return utmost complic
Twice fake delivery notices. Called shipper who confirmed twice, merchandise not received. I set ultimate delivery date 5th December. Delivery on Saturday 6th without delivery notice. Packaging and content came damaged. Claimed return and full reimbursement. Only received offer of CHF 50 price reduction. This company Gonser has no phone. The website does not mention the many parts and complications to mount. Materials of inferior quality. Unfriendly for consumers.
December 6, 2025
Unprompted review
Reply from Gonser
Dear Roman Jann
Our logistics centre prepared your order for shipment on December 2nd, the same day the payment was recorded. Normally, all items that are immediately available are delivered on the next working day. We regret that the parcels reached you later than expected. If a product is affected by damage during transport, our customer service always strives to find a suitable solution together with our customers. You can reach our team at any time by e-mail or via our WhatsApp chat. Please also note that some items are shipped in several parcels due to the size of the shipment. We apologise for the inconvenience caused.
Kind regards, Gonser
Delivered on date, easy to assemble unit
Delivered on date stated, easy to assemble storage unit with 2 different size drawers in light material. Looks great & is good value for money.
November 6, 2025
Unprompted review
Reply from Gonser
Dear Naglaa Saurer
We’re happy to hear that the chest of drawers reached you on the expected date and that the setup was simple. It’s wonderful that the unit fits nicely into your space and meets your expectations. We also guarantee the lowest possible prices on all our items, so you always get great value when shopping with us. Enjoy your new piece of furniture!
Kind regards, Gonser
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Great customer support
I like gonser.ch very much. They process and deliver your order fast. Also the customer support is indeed helpful.
So, thank you Gonser team!
October 30, 2025
Unprompted review
Reply from Gonser
Hello
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with our fast shipping. All immediately available products are usually delivered the next day and as a Swiss online shop, customer satisfaction is very important to us. It’s also great to know that our customer support was helpful to you. We sincerely appreciate your trust and kind words!
Kind regards, Gonser
The delivery was fast and the quality…
The delivery was fast and the quality is excellent; it's the best I've ever tasted.
November 4, 2025
Unprompted review
Reply from Gonser
Hello
Thank you so much for your kind feedback! We’re delighted to hear that you were pleased with the quick shipping and that the product met your expectations. As a Swiss online shop, we truly value your trust and look forward to providing you with more great products in the future!
Best regards, Gonser
False advertising they don’t do next day delivery
I genuinely cannot understand how a company that state an item is in stock and it is next day delivery but then cannot deliver it next day and then refer you to their T&Cs even though the T&Cs support it be next day delivery. This company should be taken to court and shown their error but if it were not for the fact I am moving country , I would have. Stay away if you want a speedy next day delivery as they falsely advertise and then refer you to what their T&Cs say. They will probably blame the delivery company also. Currently sitting with the delivery company as notification received so the delivery company have not even got the item yet!!! Ironically you don’t expect this from a Swiss company!
Update reply: this is exactly what I mean. It seems there is disconnect between what Gonser believes should happen, what their T&C’s state and what happens. This company does not deliver next day! I order Monday at 11:02, item in stock as available now and stating ‘order today delivery tomorrow’ but instead they deliver Wednesday.
October 27, 2025
Unprompted review
Reply from Gonser
Hello
We’re sorry to hear about your experience. Unfortunately, based on your message, we’re unable to identify which order this refers to. In general, all immediately available products are usually delivered on the next working day. Please contact our customer service team directly so we can review the situation and assist you personally. Contact: info@gonser.ch
Kind regards, Gonser
Fully trustable
Fully trustable, great customer service
We have done multiple purchases , all good
October 8, 2025
Unprompted review
Reply from Gonser
Hello
Thank you very much for your kind feedback! We’re delighted to hear that you’ve been satisfied with your purchases. As a Swiss online shop, we place great importance on offering quality products at fair prices and providing an efficient and reliable customer service. We truly appreciate your continued trust and look forward to serving you again in the future.
Kind regards, Gonser
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I ordered something urgent for my work
I ordered something urgent for my work, specifically the price was lower than others and it was written "next day delivery ". This was 4 days ago and it is still not delivered. The delivery company (planzer) keeps putting up "in delivery" and then it is not delivered by the afternoon, so I'm stuck waiting. Hey Gonser I have a great suggestion if you cannot guarantee the delivery window how about you write it so? And put "delivery between x-y days"? This is just false advertising. Next time I will use Galaxius who DOES respect the fast delivery date.
EDIT: I changed my rating as despite the problems of delivery I am very happy with the quality-price of the item
October 8, 2025
Unprompted review
Reply from Gonser
Dear Clelia
We are sorry to hear that your order did not arrive within the expected time frame. All items marked as immediately available are usually delivered on the next working day. Your order was processed on time and handed over to our delivery partner as scheduled. Unfortunately, there was a delay in delivery by the shipping company, which is beyond our direct control. We sincerely regret the inconvenience this has caused and appreciate your understanding.
Kind regards, Gonser
Bought an elecrtic car for my son's…
Bought an elecrtic car for my son's birthday.
The car came with a defective wire, the car wheels are not working, so basically the car doesnt move..
I have contacted the support team via email, they asked for picture and video, which i gave and said they would come back but nothing.
I have written several emails without answer and unfortunatelly there isnt any client support number, so impossible to call them..
So I received a car which was not working for my 4y son's birthday, paid more than 400 CHF for that defective electric car and there isnt any after-sale service..
September 6, 2025
Unprompted review
Reply from Gonser
Dear Guillaume
We are sorry to hear that the electric car did not function properly. Your request is currently being reviewed by our customer service team. The necessary clarifications with the manufacturer are unfortunately taking a bit longer than usual. Of course, our team will get back to you as soon as possible with an appropriate solution. We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Kind regards, Gonser
They claimed first delivery on 29…
They claimed first delivery on 29 September 2025
Next day delivery was promised for 30 September 25
Nothing received
Today 1st October 2025 on their chart = delivered
but actually not delivered
Im sent a complain to Gonser no reply yet
But on the delivery chart they changed delivered on 30 September.
Still no goods received although they state delivered
October 1, 2025
Unprompted review
Reply from Gonser
Dear Ulrich Walter von Schroeder
We sincerely regret the delay in delivery caused by our shipping partner. Our customer service has already contacted the carrier, who has confirmed that the packages are expected to be delivered tomorrow. We appreciate your patience and are available for any further questions. Contact: info@gonser.ch
Kind regards, Gonser
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Poor service
I ordered several items from Gonser. While some I kept, one item arrived damaged. Despite sending photos and reporting the defect immediately, Gonser refused to refund me and insisted on issuing only a voucher.
The situation became even worse: the pickup for the damaged item never happened as promised, and I had to follow up multiple times. Their communication is slow, repetitive, and never customer-oriented. Instead of solving the problem, they keep referring to their terms and conditions.
This is extremely poor customer service. If a company delivers broken goods, the minimum I would expect is a proper refund to the original payment method. Instead, Gonser leaves customers with no choice but to accept store credit, which destroys trust.
I will not order from Gonser again, and I strongly advise others to read the conditions very carefully before buying. If something arrives damaged, don’t expect helpful or fair treatment.
September 19, 2025
Unprompted review
Reply from Gonser
Dear Polina Katarskaya
We are sorry to hear that you were not satisfied with your experience. In the event of a damaged item, our customer service team always strives to work together with our customers to find a fair and appropriate solution. We are pleased that, in the meantime, we were able to provide you with a resolution to your case and hope this has helped to address your concerns.
Kind regards, Gonser
No refund possible
No refund possible. Only a credit note. Be warned !
the whole process takes a very long time as well, I would really try to avoid this retailer on that basis, if you have an issue with any products or just dont want it, you wont get your money back.
September 12, 2025
Unprompted review
Reply from Gonser
Dear Daniel Mika
Thank you for your feedback. We would like to clarify that for products that do not meet your expectations and are returned unused and in their original packaging, we offer a 100-day exchange policy. Once the returned item has been received, we refund the purchase price in the form of a credit note for our online shop. These vouchers are valid indefinitely and can be used across multiple orders. Please also note that our product range is constantly being expanded with new items from various categories, including sports & leisure, pet supplies, garden products, and more, so there is always a diverse selection of products available.
Kind regards, Gonser
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