One of the items came broken - can happen. The products here are cheaper than the competitive brands, so this should be accepted by customers as long as the product can be replaced. The customer servi... See more
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Ordered a product with then only because it was written „ordered today, delivered tomorrow“. 3 days passed and I didn’t receive the order or any delivery information yet. I needed the product on a spe... See more
Company replied
Next day delivery promised, but not furfilled. In the email after purchase it mentioned that I would get another Email where I can track my parcel, but it has been over 24 hours and I still have not r... See more
Company replied
Quick delivery Sturdy materials. We needed a folding desk for our music recording studio and this one fits perfectly 👌
Company replied
Company details
Written by the company
gonser: Günstig. Online. Nachhaltig. Schnell. Erfahren. Renommiert. Die Gonser AG wurde 2009 gegründet. Angefangen mit dem Verkauf einzelner Artikel bieten wir heute in unserem Online-Shop ein breites Sortiment an verschiedensten Produkten an. Bereits über 1'000‘000 Kunden innerhalb der gesamten Schweiz vertrauen darauf. Ein junges, dynamisches Team engagiert sich täglich mit hoher Leidenschaft für die Kunden und pflegt bis heute einen Start-Up-Charakter, der uns auszeichnet und den wir nie aufgeben möchten. Dabei stehen für uns stets gute Angebote und eine hohe Kundenzufriedenheit im Fokus. Wir eröffnen für Sie die ganze Produktvielfalt für Wohn- und Freizeitträume: Ganz gleich, ob im Grünen oder in den eigenen vier Wänden – hier finden Sie alles, was das Leben schöner macht. Von A wie Aussenbeleuchtung über L wie Liegestühle bis Z wie Zubehör. Kurzum: Ein Rundum-Sorglos-Paket. Dieses erstreckt sich über die Bereiche "Sport und Freizeit", "Haushalt und Wohnen", "Garten", "Heimwerker", "Baby und Kleinkind", "Heimtierbedarf" sowie "Massage und Wellness" und "Elektronik". Zudem profitieren Sie von einem hervorragenden Preis-Leistungs-Verhältnis mit Tiefstpreisgarantie, guter Qualität und Services sowie sehr schneller Lieferung. Um diese Faktoren langfristig zu gewährleisten, setzen wir auf eine nachhaltige durchdachte Service-Strategie sowie qualifizierte Mitarbeiter. Kurzum: GONSER.CH hat sich für viele als erste Wahl der Online-Shops etabliert – über 300'000 Artikelbewertungen sprechen für sich. GONSER: so viel für so wenig!
Contact info
Galgenried 18, 6370, Stans, Switzerland
- info@gonser.ch
- gonser.ch
3.9
Great
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Delivery not received
We placed an order on May 13th, which was advertised as eligible for next-day delivery. Despite this, we have yet to receive the item. We reached out on May 15th and was advised to wait 1-3 days. We followed up again on May 16th, but our message was ignored.
This delay is unacceptable. This item is urgently needed for important work, and we expect it to be dispatched immediately. Please prioritise this matter and provide a clear resolution without further delay.
May 13, 2025
Unprompted review
Reply from Gonser
Dear Tal Singh
Thank you for your feedback. We sincerely regret the delivery delay. Currently, your package is out for delivery with our shipping partner. If you no longer wish to keep the item upon receipt, please contact our customer service team so we can arrange a pickup for you. We appreciate your patience and are here to assist you. Contact: info@gonser.ch
Kind regards, Gonser
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E-bike Accu replacement
I've been trying to reach Gonser about an issue with an e-bike battery/Accu. Initially, they sent me 'how to fix it' instructions, but when I replied that this was still not working and that I needed their assistance in providing a replacement, they never responded. I've tried through WhatsApp and Facebook but to no avail. What's with the 'truly' nonexistent customer service?
UPDATE: I replied to your email stating that I needed assistance with an 'accu' replacement. That email was never answered.
May 6, 2025
Unprompted review
Reply from Gonser
Dear Catherine Sarsfield
We would like to clarify that our customer service team sent you a follow-up email on May 5th regarding your e-bike battery issue. It’s possible this message may have landed in your spam or promotions folder—please check there as well. Should you still require assistance, feel free to reply to that email directly or reach out again via our WhatsApp-Chat. We’re here to help and will do our best to resolve the matter as quickly as possible.
Kind regards, Gonser
Terrible customer service
Terrible customer service, and No return policy, which is bllshit tbh... it's e-commerce and is essential to have.
I am happy to bear the transportation cost.. but no return policy is terrible. Will never shop again with them
April 15, 2025
Unprompted review
Reply from Gonser
Hello
Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. As a Swiss online shop, customer satisfaction is very important to us. That’s why we offer a 100-day exchange policy on all orders placed through our store. If something doesn’t meet your needs, we’re happy to support you in finding a suitable solution. Should there still be an unresolved issue with your order, please don’t hesitate to reach out to our customer service team – we’re here to help. Contact: info@gonser.ch
Kind regards, Gonser
Delivered but not received - 2nd shipment
Good was delivered by company planzer paket (very poorly rated), supposedly. They took a picture of the packet left at the entrance, but it was never there when I went to get it. Neighbors didn't see it either. Had other packages delivered plenty of times and never a theft before. When I asked Gonser what to do, they told me to go to the police and ask my insurance to cover the theft... Then if we had cameras in the building...
[Edit]
They finally sent the same order a second time and I was able to receive it !
April 4, 2025
Unprompted review
Reply from Gonser
Dear Sasha Gagnepain
Thank you for your feedback. We're sorry to hear about your experience. After your order is shipped, we always send an email with the tracking link so that our customers can follow the delivery status. For this particular shipment, there was the option to select a signed delivery, which offers added security. Our customer service team is already in contact with you and will review the case in detail.
Kind regards, Gonser
A month to process a return is not…
A month to process a return is not acceptable.
March 28, 2025
Unprompted review
Reply from Gonser
Hello
Unfortunately, we are unable to identify which return or order you are referring to based on this review alone. To assist you further, please reach out to our customer service at info@gonser.ch with your order number. We’ll gladly check the current status and provide you with the necessary information as soon as possible.
Best regards, Gonser
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Big and comfortable
As expected this fitness mat is very comfortable and allows all kinds of exercises. Very good product.
February 14, 2025
Unprompted review
Gonser is a reliable and serious…
Gonser is a reliable and serious company that delivers good quality items at a very affordable price. I have now used it several times and plan to use it even more
February 1, 2025
Unprompted review
Promised delivery next work day.waiting…
Promised delivery next work day.waiting for 12days and get to know from planzer that it's on the way back to sender. About contacting į don't want to talk, there is number and when you call thay will tell you to contact by mail and by mail thay will not answer to your concerns
December 22, 2024
Unprompted review
Reply from Gonser
Dear Lulu
We apologize for the delay in the delivery of your order. Please rest assured that our customer service team is actively working to resolve this matter and will arrange for the fastest possible delivery of your table. If you have any further concerns or questions, do not hesitate to contact us directly. Contact: info@gonser.ch. Thank you for your patience and understanding.
Kind regards, Gonser
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Great prices and products
Great prices and products, the website is easy to use and the client service is top notch!
December 10, 2024
Unprompted review
They are a disaster.
They are a disaster.. We ordered a sofa. They ask you to stay at home the whole day because the sofa can be delivered at anytime of the day...
Then the sofa was delivered without the legs and without the screws...so it cannot be assembled...They say by email that the legs and the screws are inside the sofa but it is not true...And then they are proud to say that they don’t have phone for customer service…If you contact them by email, if you are lucky they will respond one day later…
Now it's two weeks after they delivered the sofa they still say that they are working on trying to find a solution…
November 29, 2024
Unprompted review
Reply from Gonser
Dear Antonio Ortega
We apologize for the inconvenience caused by the missing parts of your sofa delivery. Our customer service team has already contacted the manufacturer to request the missing parts. As soon as these parts arrive at our warehouse, we will send them to you immediately. We appreciate your patience and understanding while we work to resolve this issue, and we are committed to ensuring a satisfactory outcome. If you have further questions, please don’t hesitate to reach out to us via email.
Kind regards, Gonser
I love this cat tree
I love this cat tree! It's large and my kitty stays there most of the time. It was fun to put together and it looks great!
November 4, 2024
Unprompted review
Reply from Gonser
Dear Sara
Thank you so much for your wonderful feedback! We're thrilled to hear that you and your kitty are enjoying the cat tree. It's great to know that it was fun to assemble and that it looks good in your space. We’re especially happy that your kitty loves it and spends so much time there — that’s the best compliment we could ask for!
Best regards, Gonser
Fast delivery and good product
This was my first experience with Gonser, and I’m very happy. The étagère is stable and has a balanced look—not too heavy or industrial and is easy to assemble. The wood complements the other wood tones in the living room nicely. What I appreciate most is that, if the étagère ever becomes too old or damaged, its simple design allows me to easily replace the wood—perhaps with reclaimed wood or even marble, depending on the look I want. I would be happier if the metal frame came in 2 pieces instead of 4, but overall, I’m pleased with both the product and the service. And did I mention the fast delivery? Impressive! Super happy with that!
November 4, 2024
Unprompted review
Reply from Gonser
Dear Andrea Janes
Thank you so much for your kind feedback!
We’re thrilled to hear that you’re happy with your new étagère and that it complements your living room so well. It’s wonderful that you appreciate its versatility—being able to customize and refresh the look over time is indeed a great feature! We’ll also pass along your suggestion regarding the metal frame; feedback like yours helps us continually improve.
And we’re glad to know that the fast delivery met your expectations. We look forward to serving you again in the future!
Best regards, Gonser
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The order of a fridge
I've ordered the fridge on this site for the first time. And I was surprised a lot when I got it the next day without any delay. The fridge was accurately and safely packed without any defects. I thank for a perfect service. Good done!
October 24, 2024
Unprompted review
Reply from Gonser
Dear Tetiana
Thank you very much for your kind feedback! We’re thrilled to hear that your first experience with us was so positive and that your fridge arrived promptly and in perfect condition. Ensuring safe and reliable delivery is our priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!
Best regards, Gonser
Good quality and really fast delivery!
October 1, 2024
Unprompted review
Reply from Gonser
Hello Douwe
Our customer service team has already reviewed your case and contacted you via email today to help resolve the issue. Should you have any further questions or need additional assistance, please feel free to reach out to us. Contact: info@gonser.ch
Kind regards, Gonser
Gonser offers quality products and…
Gonser offers quality products and great value with very reliable service
September 4, 2024
Unprompted review
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Reliable Site
Love this site. Good quality and wide choise are offered for fair prices. What esle to demand?
September 12, 2024
Unprompted review
Deceitful titles and images
I recently bought a tv table on Gonser.ch. The title said it was a solid wood table and the photos showed some nice details on the wood. I received some really low quality PB MF (woodlike print on low quality compensated wood) with all the corners damaged. The difference between the photos on the website and the real table are the same you could expect from a low quality reseller from wish.
PS, i don't know who writes the reviews on the items because the site doesn't give me the possibility of doing it.
September 16, 2024
Unprompted review
Reply from Gonser
Good day
We regret that the TV furniture does not meet your expectations. In the event of any defects, as a mail order company we are dependent on photos or videos so that our customer service can understand the problem and then offer you a satisfactory solution. Please contact our customer service team directly at info@gonser.ch.
Kind regards, Your Gonser Team
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