Good2Go Auto Insurance Reviews 847

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and helpfulness, often highlighting specific individuals for their exceptional service. The customer service is frequently described as amazing, with many appreciating the clear communication, professional listening skills, and the ease with which agents explain policy details. The overall service is viewed as excellent, with consumers noting the efficiency and smooth user experience. However, some customers were not happy with the contact process, mentioning difficulties reaching a live person and receiving incorrect information. A few people also felt that customer service was terrible, citing rude interactions and agents hanging up on them.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and helpfulness.... See more

Customer service

Consumers find customer service to be a positive experience, often highlighting the helpfulness and knowledge... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, knowledge, and... See more

User experience

Reviewers consistently express satisfaction with their user experience. Customers highlight the kindness,... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report difficulties reaching a live person,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellen was amazing from the beginning of my process until the end!!! she put up with me rushing her because I was trying to work and get my insurance at the same time and she completely understood and... See more

Company replied

Rated 5 out of 5 stars

Today I was expecting to receive excellent customer service and thinking skills, and I did. Melissa Johnston was amazing. Her tone over the phone was amazing. I appreciate the professional listening... See more

Company replied

Rated 5 out of 5 stars

I spoke with many agents at your company. I call them the I dont knows. They couldn't explain alot of things to me that I didnt understand. Heather explained everything to me in detail which I great... See more

Company replied

Rated 5 out of 5 stars

Ellyn did such a great job! High energy, very thorough and even congratulated me on becoming a new Good2Go customer! Every company should strive to have great representatives like Ellyn, I’m very impr... See more

Company replied


Company details

  1. #13 of 66 best companies in Insurance Company
  2. #12 of 41 best companies in Auto Insurance Agency

Written by the company

We were founded on the simple premise that getting car insurance shouldn’t be difficult. We specialize in selling minimum limits car insurance, and collision and comprehensive coverage to underserved drivers. Our mission is make it easy for all drivers to be an insured driver by giving them access to fast, easy, and cheap car insurance that will get them behind the wheel for less up front — with low down payments and convenient payment plans that fit any budget. We specialize in minimum limits insurance (just what you need to drive legal in your state).* Each month, we help thousands of customers get the car insurance they need – without breaking the bank. We’ve put our customers first and dedicate ourselves to selling auto insurance that's fast, easy and cheap.


Contact info

4.8

Excellent

TrustScore 5 out of 5

847 reviews

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Rated 5 out of 5 stars

Great customer service!

Great customer service!

February 24, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Fast and easy!!

Fast and easy!!! ~ thank you Melissa Johnston

February 21, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Good communication

Good communication, very nice, appreciate the help

February 21, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Melissa Johnston was absolutely…

Melissa Johnston was absolutely wonderful and made the process very quick and easy!

February 18, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Give Jackie Booth a raise

Jackie Booth helped make this process very stress-free and easy. She gave me the option of thinking over a policy change and was kind enough to schedule a callback with me so I had plenty of time to consider the change. This really put me at ease. Jackie was patient over the phone while I searched for my debit card and explained the policy very thoroughly. Jackie was extremely helpful and considerate, an asset for good2go’s customer service team for sure.

February 14, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Great quotes , excellent customer service

Anthony was so helpful and knowledgeable. He made sure I understood all information and got me the best quote ! Thanks again for making this experience a breeze.

February 13, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Overall 10/10

The representative was very polite and informative! It was a quick experience.

February 11, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellyn Fallon has been such an amazing…

Ellyn Fallon has been such an amazing help! She made the process so calming and explained everything, even helped me get the best rate as possible, she so patient and makes sure your having a good smile too, appreciate people like her, thank you!

February 5, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Very profesionales

Very profesionales

February 4, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Dale has to be the best rep that I’ve…

Dale has to be the best rep that I’ve ever spoken to within the company. She addressed all my concerns, made good conversation and insured me with a great rate, all in a timely matter! 5 stars :)

January 30, 2025
Unprompted review
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Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Great Customer Service Rep Melissa

Customer Service Rep Melissa was very helpful and knowledgeable in helping me reinstate my insurance. The process was quick and I was done and had my new insurance card within minutes.

January 23, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellyn Fallon as amazing!

Ellyn Fallon as amazing!! She was very friendly and extremely helpful!! It was an overall great experience all because of Ellyn

January 24, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Great super nice

January 20, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

No comment

I Been with good2go since 2017

January 16, 2025
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

I want to thank you so much for helping…

I want to thank you so much for helping me start my policy today. She was the most kindest customer service representative I have ever delt with in my life and I’m greatful for all her help today!!!

January 16, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

THANK YOU ELLYN FALLON

I can’t put into word how much help Ellyn Fallon was. She helped me get my policy restarted super quick and straightforward and she has an amazing personality. Thank you Ellyn!

January 16, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Very good attention!!

January 15, 2025
Unprompted review
Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

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