Please ensure my account is cancelled as it seems another payment has been deducted from my bank account. thank you vincent
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well the vin service alone was amazing and since I enrolled in a monthly subscription with out knowing I emailed them and their customer service was excellent. They helped me resolve the issue and res... See more
Company replied
GoodCar is GREAT at handling problems with billing and such! I made a mistake and they took care of the issue. It was pretty simple! Good Job GoodCar! But as a first time user of the site, I found it... See more
Company replied
The auto renewal was very annoying. I understand it was in my terms of agreement and it is a major way in which your company makes its money but most people don't want or need a month subscription f... See more
Company replied
Company details
- #24 of 32 best companies in Information Service
Written by the company
We love car people! We know all about cars and more. Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions. Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Contact info
United States
- goodcar.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
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This app is scam
This app is terrible. Don't use it, it's a scam. I only paid $1.95 for a consultation, and then a few days later they charged me $29.95 and haven't refunded me.
May 22, 2026
Unprompted review
Reply from GoodCar
Hello Dmytro,
We’re sorry to know about your experience and understand your concerns regarding the billing.
Our service includes a trial offer that automatically renews into a monthly subscription unless canceled before the trial period ends. This information, along with the billing terms and order summary, is provided during checkout and acknowledged before completing the purchase.
We would still appreciate the opportunity to review your account and address your concerns directly. Please contact our support team so we can assist you further.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Spent 30 minutes attempting to cancel…
Spent 30 minutes attempting to cancel but unable to locate account despite the consistent monthly charges that my son (16yr) mistakenly agreed to. Still have not been successful with cancelling, was suppose to get a call back, but still waiting. Looking at probably having to call my bank and report these charges as fraudulent especially since the amount is no where to be found.
May 22, 2026
Unprompted review
Reply from GoodCar
Hello Millie,
We apologize for the inconvenience this has caused you.
Our goal is always to make account assistance and cancellations as smooth as possible, and we apologize if that was not your experience. We would appreciate the opportunity to review your account and help resolve this matter as quickly as possible.
Please contact our support team directly so we can locate it and assist further. We also apologize for any delay in communication regarding the callback request.
Thank you for bringing this to our attention.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Quick response times from the customer…
Quick response times from the customer service team.
May 22, 2026
Reply from GoodCar
Hello John,
Thank you for your 5-star review. We’re happy you had a positive experience with our customer service team and appreciated the quick response times.
We truly value your support and feedback.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Stay away from Goodcar
Stay away from Goodcar. First, i signed up in Feb for $1.95. My report was seriously lacking information i expected like Carfax would have. I requested a cancellation that never went through. I just got charged again today and i went online to make sure it was cancelled. Chatting with the agent, they were like, "no problem, you can still use the service for another month" even though i just paid today and haven't used the service for months. When i said this wasn't good enough, they said, "I'm sorry this isn't the outcome you are looking for but you signed up and agreed to our terms!"
So once i asked to talk to a manager to escalate this, they finally said they will refund this month.
May 22, 2026
Unprompted review
Reply from GoodCar
Hello Jason,
We’re sorry to know about your experience and appreciate you bringing your concerns to our attention.
We understand you, especially regarding the cancellation request and billing concerns. While our subscription terms and renewal details are disclosed during signup and acknowledged before purchase, we always want our customers to feel heard and supported when issues arise.
We’re glad our support team was able to assist with a refund for the recent charge. Your feedback regarding both the report expectations and customer service experience is valuable, and we will share it with our team as we continue working to improve our service and communication.
Thank you for taking the time to share your experience.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I received the information needed
May 21, 2026
Reply from GoodCar
Hello Barb,
Thank you for taking the time to leave a 5-star review. We’re glad we could help you find the information you were looking for.
Your feedback is greatly appreciated.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
This app is terrible and scam
This app is terrible. Don't use it, it's a scam. I only paid $1.95 for a consultation, and then a few days later they charged me $29.95 and haven't refunded me.
May 22, 2026
Unprompted review
Reply from GoodCar
Hello Maria,
We’re sorry about your experience and understand your concerns regarding the charge.
We would like to clarify that we offer a 7-day trial for $1.95 to access reports. During checkout, we clearly state that the trial automatically enrolls in a monthly subscription unless canceled before the end of the trial period. An Order Summary is also provided, along with a checkbox confirming acknowledgment of our Terms of Service and Billing Terms before purchase is completed.
That said, we value our customers and would appreciate the opportunity to review your account and assist further. Please contact our support team so we can look into this matter for you.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Problem taken care of in minutes
May 14, 2026
Reply from GoodCar
Hi Martin,
We're happy to hear we were able to resolve your problem so quickly. Thank you for your positive feedback! Have a fantastic day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Robert,
Thank you for your 5-star review and for your kind feedback. We’re very pleased to hear that you found our service cooperative and straightforward.
We truly appreciate your support and look forward to assisting you again whenever needed.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Your customer service agent Liz was…
Your customer service agent Liz was fantastic. I was charged for services that I did not want and she was able to rectify my issues. So refreshing to be able resolve issues so seamlessly. Thank You!
May 21, 2026
Reply from GoodCar
Hello Matthew,
Thank you very much for your wonderful 5-star review. We’re delighted to hear that Liz was able to assist you and resolve the billing issue quickly and seamlessly.
Your kind words about her service and professionalism truly mean a lot to us, and we’ll be sure to share your feedback with her. We understand how important it is to resolve concerns efficiently, and we’re glad we could provide you with a positive experience.
Thank you again for your support and for taking the time to share your feedback.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Please ensure my account is cancelled…
Please ensure my account is cancelled as it seems another payment has been deducted from my bank account.
thank you
vincent
May 13, 2026
Reply from GoodCar
Hi Vince,
I understand your concern about the recent payment. I can confirm that your account has been canceled and a refund has been processed. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe.
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Site is descent but be aware that this…
Site is descent but be aware that this is a subscription and will be charged monthly. Good luck cancelling and don't expect a refund
May 20, 2026
Unprompted review
Reply from GoodCar
Hello Michael,
Thank you for sharing your feedback and for acknowledging your experience with our site.
We understand your concerns regarding the subscription and cancellation process. Please note that our membership terms, including recurring billing details, are disclosed during the signup process and in our Terms of Service to help customers make informed decisions before subscribing.
We are sorry to hear that the cancellation experience did not meet your expectations. We want to make things right. I have checked your account, and rest assured that one of our agents has already canceled your account, and no further charges will occur.
Our goal is to make the process as straightforward as possible, and we take feedback like yours seriously as we continue to improve our customer experience. If there are any additional concerns, please feel free to contact our support team directly for further assistance.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Not free reports at all
Why advertise free report when you don’t provide one.
May 20, 2026
Unprompted review
Reply from GoodCar
Hello Elena,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Please be advised that for us to proceed with searches, an active account with Infotracer is required. All customers are welcome to run a preliminary search free of charge, which provides a preview of the possible results available through our subscription services. Maintaining quality information involves access, collection, updating, and sorting fees, which is why full reports are not provided free of charge.
If you have any additional questions or would like further assistance, please feel free to contact our support team directly.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Great info and customer service!!!
May 20, 2026
Reply from GoodCar
Hi Elizabeth,
Thank you for your 5-star review! We're delighted you found our information and service great. We appreciate your kind words. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hi Alva,
We're glad you enjoyed your experience. We appreciate your recommendation. Thank you for your kind words. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Was charged for one month...I took…
Was charged for one month...I took $1.95 trial... on the expiration day, I was billed for the month. I called and said the day isn't over, I do not want a subscription. I had hardly any trouble having my money refunded
May 19, 2026
Reply from GoodCar
Hi Susan,
We appreciate you sharing your experience with us regarding the trial and subsequent billing. We are glad to know the refund process was smooth for you. Rest assured, we will do our best to improve our services in the future. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Garbage website
Garbage website, bait and switch tactics. Claims free vin lookup and then expects you to pay.
May 19, 2026
Unprompted review
Reply from GoodCar
Hi Jeremiah,
We apologize for any confusion regarding our VIN lookup service. Please be advised that all customers can run a preliminary search for free, which provides a preview of the possible results available with a subscription to our services.
However, to maintain the quality and accuracy of our information, fees are required for data access, collection, updates, and organization. As a result, full reports are not available for free.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Customer service agent was really…
Customer service agent was really helpful, understanding, and gave excellent service.
May 12, 2026
Reply from GoodCar
Hi Mark,
Thank you for your 5-star review! We're so glad to hear our agent provided helpful, understanding, and excellent service. We appreciate your feedback. Have a fantastic day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The person I spoke to on the phone was…
The person I spoke to on the phone was very helpful and very knowledgeable and was also very friendly. He was able to do what I asked him to do and that made things a lot easier on me.!
May 19, 2026
Reply from GoodCar
Hello Stephanie,
Thank you for your wonderful 5-star review and for taking the time to share your experience. We are delighted to hear that the representative you spoke with was helpful, knowledgeable, and friendly throughout your interaction.
It is great to know that they were able to assist you efficiently and make the process easier for you. Providing excellent customer support and ensuring our customers feel valued and supported are always our top priorities.
We truly appreciate your kind feedback and thank you again for your support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Andrei,
Thank you for your 4-star review and for sharing your feedback with us. We are pleased to hear that you were satisfied with our service.
Your support and kind words mean a great deal to our team, and we remain committed to providing the best possible experience for all our customers.
Thank you once again, and we look forward to serving you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Almost immediately feedback when I…
Almost immediately feedback when I questioned a charge. Easy to get ahold of and they took care if the problem efficiently
May 18, 2026
Reply from GoodCar
Hi Holly,
Thank you for your 5-star review! We're delighted to hear we addressed your charge inquiry quickly and efficiently. Your satisfaction is very important to us. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
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