Customer service was great! Derrick greeted us as we walked in, was very knowledgeable and answered all questions we had! We did purchase 3 step sets from him and are very happy with our purchase!
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Derrick was very pleasant and helpful. He listened attentively to my medical history and did his best to answer my questions. My experience was a very positive one.
Company replied
Derrick was extremely knowledgeable about the product. He wasn't pushy with buying it. He was patient with me because I am hard to fit with shoes. We had to go through numerous pairs before we foun... See more
Company replied
I dealt with Ken today at the altoona. Pa locatio. He was very knowledgeable and helpful. He was a nice person to talk to and answered any questions I had. I would recommend him to anyone.
Company replied
Company details
- #1 of 2 best companies in Orthotics & Prosthetics Service
- #17 of 69 best companies in Shoe Store
Written by the company
The Good Feet Store’s personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.
Good Feet Customer Satisfaction Policy
90-day Customer Satisfaction Policy
Starting July 1 - The Good Feet Store now backs every purchase with a 90-day Customer Satisfaction Policy. Come in, get fitted, follow the process - and if you're not satisfied, we'll make it right. Visit us or read the full policy at: https://www.goodfeet.com/our-goodfeet-promise
Contact info
200 Falon Lane, 16602, Altoona, PA, United States
- 8143252229
4.5
Excellent
16 reviews
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Customer service was great
Customer service was great! Derrick greeted us as we walked in, was very knowledgeable and answered all questions we had! We did purchase 3 step sets from him and are very happy with our purchase!
July 26, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The souls that are going to make me… walk better
The souls that are going to make me walk better and not feel like I am in constant pain
July 25, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hello David, hearing that our arch supports have significantly improved your life is exactly the news we love to hear. Thanks for sharing this with us. We're here for you every step of the way!
He answered all of our questions with…
He answered all of our questions with knowledge and experience!! Very helpful
July 25, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hello Celeste! Seeing your 5-star review makes us all smile. It's our goal to provide a great experience, and we're happy to know we hit the mark for you. Your trust and feedback mean the world to us. Thank you for choosing The Good Feet Store!
Derrick was very pleasant and helpful
Derrick was very pleasant and helpful. He listened attentively to my medical history and did his best to answer my questions. My experience was a very positive one.
July 23, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hello Beverly, thank you for taking the time to recognize Derrick. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Derrick sees this.
Reply from The Good Feet Store - Altoona
Hello Allen, thank you for taking the time to recognize Derrick. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Derrick sees this.
Excellent Experience
Rowan was excellent in explaining how everything works. He also explained the different options very well.
July 21, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hello Janet, we are so grateful you took the time to recognize Janet! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do.
Good Feet Arch Support Specialists like Rowan are what make the difference between a product and a real solution. Thank you for sharing your experience!
A+ interaction
The associate was very patient and beyond accommodating and helpful through the whole experience.
July 21, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hi Dylan, really glad you came in. Hope you’re already feeling the difference. See you next time.
Meet with Ken he was great explained…
Meet with Ken he was great explained the process very well highly recommend him or this product !
July 19, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hello John, thank you for taking the time to recognize Ken. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Ken sees this.
I dealt with Ken today at the altoona
I dealt with Ken today at the altoona. Pa locatio. He was very knowledgeable and helpful. He was a nice person to talk to and answered any questions I had. I would recommend him to anyone.
July 18, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hello Jeff, thank you for taking the time to recognize Ken. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Ken sees this.
Very knowledgeable about the process.
July 17, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hello Wendy, this made our Altoona team’s day; thank you! At The Good Feet Store, every fitting is personal and every step forward matters. Really glad we got to be part of yours.
Reply from The Good Feet Store - Altoona
Hello Toni, seeing your 5-star review made us all smile! It’s our goal to make sure every fitting feels personal and every visit is worth your time. Really glad we delivered that for you.
Outstanding service
Outstanding service. Expert advice. Amazing product.
July 16, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hi Duane, really glad you came in. Hope you’re already feeling the difference. See you next time.
Reply from The Good Feet Store - Altoona
Hello Susanne, we are so grateful you took the time to recognize Ken! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Ken are what make the difference between a product and a real solution. Thank you for sharing your experience!
Doug was very patient and explained…
Doug was very patient and explained everything well.
July 11, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hello Jaclyn, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Doug reflect exactly the type of care we strive to provide.
Derrick was extremely knowledgeable…
Derrick was extremely knowledgeable about the product. He wasn't pushy with buying it. He was patient with me because I am hard to fit with shoes. We had to go through numerous pairs before we found the right fit.
July 10, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hello Connie, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and
to help customers move toward living the life they love. Your kind words about Derrick reflect exactly the type of care we strive to provide.
My in store experience was very good!
My in store experience was very good!! Very informative, beneficial and educational. Derek was very professional and friendly. Great salesman!
July 9, 2026
Unprompted review
Reply from The Good Feet Store - Altoona
Hello Nancy, we are so grateful you took the time to recognize Derek! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Derek are what make the difference between a product and a real solution. Thank you for sharing your experience!
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