goodleap.com Reviews 1,097

Goodleap is out to screw you through predatory loan practices, plain and simple. Most people using such a loan program are woefully unaware of amortization tables and how the actual payments are calculated on loans. But this company has got to be the worst I've ever seen. Let's say you get a loan from them for a home project or solar, etc. That loan is 30K. The way in which this company creates their amortization table (payback schedule) is as follows:

Month 1: 100% of your payment goes to interest only (not a single penny goes towards paying down the principle amount of your loan). NOT 1 PENNY
Month 2, 3, 4, and 5: NOT A SINGLE PENNY GOES TOWARDS PRINCIPLE PAYDOWN.

This means that you are 6 months in before ANY of your payments begin to pay down your principle, and even then it starts at around .07 percent of you payment, with 93% of your money going again to interest only....
So you may very well pay well over $4000 in this example straight to Goodleap before you start tackling the actual debt.

PREDATORY and SHAMEFUL

⭐☆☆☆☆ (1 Star – Would Give 0 If Possible)

If I could give GoodLeap zero stars, I absolutely would. This has been one of the worst financial decisions I’ve ever made. From the start, the process was filled with misleading information, and now I’m stuck with a solar system that has never worked since installation—yet I’m still being billed every month.

I trusted GoodLeap to finance my solar project, expecting a seamless and transparent experience. Instead, I’ve had nothing but frustration. My system has been inoperable from day one, and despite multiple attempts to resolve the issue, GoodLeap refuses to step in or provide any real assistance. They expect me to continue making payments for something that has provided zero benefit.

On top of that, their customer service is abysmal. Getting a straight answer is nearly impossible, and every time I call, I’m either passed around from one department to another or given generic responses with no real resolution. They’re quick to take your money but nowhere to be found when something goes wrong.

If you’re considering GoodLeap for solar financing—RUN. Find a company that actually values its customers and stands behind the products they finance. This company is a nightmare to deal with, and I wouldn’t wish this experience on anyone.

Ask for a payoff for my loan, gave a payoff amount then sent me a bill after, called customer service they said they gave me the wrong amount and would not take the fall for the wrong amount. I had benn paying this loan for 8 years never had an invoice after paying. stay away.

Goodleap financed a fraudulent solar contract without verifying approvals and funded a “free” roof that was installed before I was informed that my solar system wasn’t approved. Trapped in financial duress, I had no choice but to sign a second contract to avoid paying for the roof out of pocket or fighting a lien. Their contract states the Holder Rule applies, yet they refuse accountability. This company is negligent, deceptive, and enables predatory lending. Avoid Goodleap at all costs!

Goodleap is a company that needs to go out of business. Every second I talked to them they kept adding cents to my total payment. This company needs to be investigated.

GoodLeap financed us for $35,000 on a 15 year loan term at just over ten percent interest. We were to have three jobs done with Wilson Plumbing, electrical and hvac. Somehow our loan was closed with only one job applied to the loan. When the second job was completed, Wilson was unable to add the invoice to the loan.
Upon calling GoodLeap they said it was simply a matter of reopening the loan to add the other invoice on.
Months later they've not only failed to reopen the loan, but made us reapply, running our credit again, and offered us only $15000 on a ten year term at nearly 20% interest. That is not only unacceptable but the loan amount doesn't even cover the work we've already had done. Two people from GoodLeap assured us that one, our credit would not be run again and two, that the loan terms would remain the same. Without solving the problem they said they're simply closing the inquiry. Now we have over $20,000 in unpaid invoices to Wilson plumbing due that we simply can't afford to pay as we were only able to have the repairs performed because we'd been financed.

It seems to be a theme. I got a loan with this company because I had a new roof installed on my house. It was not mentioned to me on the phone that interest would accrue on the loan before my first payment. I missed that on the document. Why not make the payment start on the same day if you are going to have interest accrue on the loan? Needless to say when I paid off my loan 7 months later I owed more than what I took out the loan for by ~$200. Another red flag is the site does not give you a balance or show you how much of your payment is going to interest vs the principal and your statement only shows the original amount of the loan and your payment and not remaining balance. As well as, it never includes the interest they are charging you before you make payments. There is no way to validate the true amount that is owed. There has to be a law against this!

They do not accept credit cards to pay off loans. Also, they took a monthly payment out after I paid the loan off early. When I called, they said it would take 30 days to get my refund! Unacceptable customer service.

This company has predatory tendencies. We took out a loan to help us keep our credit score high. It was an interest-free 12-month loan; after the 12 months, it turned into a 10-year loan with a 15% APR, and obviously, you accrue interest during the first year. You only have to pay that if you go past the 12-month period. I received emails from them, but we couldn't set up my online account for over a week because the online account has to be done on their side. They called a week later to "go over the loan with us." I asked about getting a paper statement, and she said they are a green company and that was not offered. I'm sorry, but I am more likely to miss an email statement than a paper statement, and that is why I wanted it. I have a system that works, and I am not about to mess up my credit score for this company. Then they wanted a bank account on file even though we did not want auto-pay. I was straightforward with them, saying they only wanted an account on file for late payments, wage garnishments, and to recoup money if the loan was under dispute. I told her the online agreement I signed never stated this was required. I had never been asked for my bank account information (bank name, account number, routing number, etc.) unless they were setting up auto-debits. I then told her I was going to pay it off in total because I did not want to do business with them. The lady was nice but just kept saying that it was their standard practice and that we wouldn't get an email statement until after the 12 months because that is when the payment is due. I have had 12-month loans, same as cash before, and they would still send a statement. It was just so predatory in nature because they don't want you to think about the loan until after the 12-month period, so you have to pay the accrued interest. Then, after I told her I was just going to pay it off, she wanted to go over the benefits of taking out more money with them. I told her no thank you, and I was sure she had to offer this, but please, I just told you I don't like your company. Then I made my online account to pay the loan amount the next day, and they again wanted my bank account information (bank name, account number, routing number, etc.) and would not let me pay with a debit card online. They make it as difficult as possible because they want your bank account info. Why can't I pay with my card online? My options online were to give them my bank account info or mail a check. So I called them and made them take my card info over the phone. I asked the lady if they keep my card on file, and she said they would normally, but since I was paying off the loan, they wouldn't keep my card on file. This was so annoying; they go out of their way to be so inconvenient, so you will break down and give them what they want. No thank you, I will never do business with this company again. They don't tell you most of this until after you have the work done and already signed up for the loan. Most people are unable to just pay off the loan like us and I feel very fortunate not to be trapped doing business with them. That is not lost on me or my family and I am happy to warn others about this. I did business with this company for a total of 8 days, and that was 8 days too many.

Had new plumbing installed signed a contract with Goodleap for 12 months interest free. I paid in full the amount on loan agreement in 4 months. 8 months before first payment due. That was good, but this company sent me an email stating I owe 109.00 for UCC filing with state of Calif. No where on the contract that I signed states there would be an additional charge of 109.00. Case manager has been assigned and she refuses to call me for discussion about this charge only thing she did was sent me an email showing 109.00 due. First of all this charge is over 5 times what the state of California charges for UCC filings. They are gouging the customer. Beware of the fraudulant company

TERRIBLE!!! STAY AWAY!!! Would have left 0 STARS, but it was not an option!!

I recently financed a roof with goodleap, immediately upon being approved the calls started to add more improvements since I had been approved for much more than I needed. I was not interested and actually refinanced the loan immediately.

I spoke to a representative inquiring about my pay off, he advised if payment was received prior to initial due date the account would be clear.

On initial due date after funds had been received and applied a $40.00 draft occurred, I figured it was a fee for the payoff, could not get an answer on what it was for, THEN, received an email today stating I had a payment due of 357.00 so I called, I was then told it was for past due interest. I asked "Why didn't you take that with the 40.00 payment? Why let me keep accruing" No answer was given only, "We didn't know you wanted to close the loan"

Really!!!! So just to be clear of these shady scammers I had to pay $491.00 bucks today to stop accruing interest on a loan that was paid off!!

Never again! Go to a traditional lender, don't get scammed like I did!!!

This is the worst Predatory loan company in the world!!! Goodleap will finance any solar fraud and any solar scams all day long. STAY AWAY FROM GOODLEAP THEY WILL RUIN YOUR LIFE!! I can not beilive this company has not been shut down yet, Please DOJ investigate this corrupt predatory lender, ASAP!!!!

2-10-25 I contacted Goodleap to make an additional payment after our Autopay on 2-1-25. I was told by Eric that it would be possible only if the next statement had not been cut.Upon checking I was advised by Eric it HAD cut which was surprising since we had just made a payment on 2-1-25. I was also told by Eric that if they took my extra payment over the phone that day, I would also have to make the March payment!!!! Since I elected not to follow this ridiculous policy we will be PAYING EXTRA INTEREST until the March payment will be withdrawn via Autopay. Considering these facts, I am not surprised Goodleap has such negative reviews.

Ha I have the exact same complaint as another poster here! The presentation of the agreement is downright shady. After getting hit with a $37k emergency re-pipe just before Christmas I discussed my options with the company representative and mentioned I wished this had occurred in '25 so I could put it in that year's budget. He showed me the option of getting a loan with Goodleap which would let them start work immediately and I wouldn't incur a payment until Feb.'25. That was perfect so I decided to go ahead and sign an agreement so the guys could get to work. When the contract arrived a quick glance at the payment schedule confirmed that payments wouldn't begin until Feb,'25, "2 months after the credit start date."
"win/win" right? Wrong!! When I arranged for cash to pay the balance in full I called Goodleap to make the payment only to discover they activated the loan back in Dec. and had been charging interest since that date, now wanting an additional $800 in interest and fees!!! Had I known this I would have sucked it up and arranged to pay the balance in Dec. without getting this loan.
It is my opinion that while this practice may not be illegal it is certainly misleading, not something I would expect from a reputable company! Both Goodleap and the rep. from Allcity Plumbing should be ashamed!!

STAY AWAY FROM GOODLEAP!
Loan terms were laid out in a way where it was easy to confuse the "First Payment Date" as the date in which the loan needs to be paid off to avoid compounded interest charges. The full balance of the original loan amount was paid well before the "First Payment Date", only for us the find out that we are still being charged the compounded interest of $6013.71 because we paid it after the "Promotional Period End Date". If our intent was to take extra time to pay off the loan while accepting the compounded interest, it would make absolutely no sense for us to pay the balance in full. I've taken out several of these types of loans in my life and everytime the lender would include very clear and explicit verbiage stating something to the extent of "If balance in full is not paid by XXXX date, then compounded interest will be added to the balance." Goodleap's original contract, monthly statements, and payment reminders had no such verbiage, but merely stated the "Promotional Period End Date" and "First Payment Date". This type of wording seems to be very intentional so as to confuse their customers into thinking that if they pay the balance in full before the "First Payment Date" that they could avoid the interest charges. This practice that Goodleap uses has not only fooled us, but many others as well. There are many bad reviews from people on Trustpilot and BBB who have fallen victim to their predatory business practice who are in a very similar, if not the same circumstance.

Complete FRAUD LOAN: Work was NEVER DONE we have the pictures and Receipts STAY CLEAR OF GOOPDPLEAP THEY ARE BEING SUED ON MANY FRONTS FOR FRAUD: The Contractors are Oceans Exteriors out of Gardena California sue them as well work was NEVER DONE PERIOD!!!

AC DC installed my roof panels 10/22, since then I have not had any warranty checks at all, these panels NOT working, My bills are doubling, I found out by BBB AC DC had went out of business 4/24, Left me with no working panels and $100.00 mo to Good leap that only says you still have to make payments, I am not happy with making payments to a company that will not service the products that they financed for there customers. I am at the point to turn to legal on this problem.

This mortgage company is the worst. If making online payments is what you want, you will not get it. If wanting to view your account online, again, this is not for you. Do you want to make payments over the phone? This is not for you. Do you expect them to pay your Homeowners Insurance, or Property Taxes onetime? Well if you answered, yes, then no this is not for you. Do you want to have your check returned to you for no reason or even an explanation? Then this is the place for you. Do you require bad customer service? If you, then yes, this is the place for you.

Terrible company, don't even try. The interest rate is charge on Daily basis, your first monthly payment goes toward the interest. I would never refer them to any one.

Hidden fees and very misleading loan practices. Both the home contractor and the GoodLeap representative stated there would be no fees or interest if the loan was paid off before the due date, but GoodLeap still charged a fee for removing a grant of security interest. GoodLeap has vague language in the contract, with no mention of the amount of the fee, that they state allows them to collect it, despite what their sales representative said.