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Good Life Meds Reviews 

1,907
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 449 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the helpfulness and responsiveness of the customer service team. Many customers highlighted the efficiency of the staff in resolving issues and providing support, often mentioning specific individuals for their excellent service. The quick response times and the ability to speak with a real person were also highly valued, contributing to a positive overall experience for most users. However, some people mentioned issues with order processing, including unexpected charges or difficulties with cancellations due to company policy. A few other people also felt that they received incorrect medication or experienced delays in shipping, which caused frustration and a lack of trust in the service.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding and top-notch... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Response time

Consumers find response times to be positive, with many praising the quick and efficient support received... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction with the support received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I switched to Good Life Meds from Trava Health because of the Tirzepitide going up in price every month. I like the Good Life Meds website better and their discount coupon HAPPY50. However... See more

Rated 5 out of 5 stars

By far the best online GLP1 clinic I’ve used, and I’ve pretty much used them all. I completed a medical questionnaire on Jan 7, received doctor approval on Jan 8, and received my medication in a well... See more

Rated 5 out of 5 stars

The process to get set up was very easy, delivery was fast and the compound pharmacy is great with a quality product. I had used another company a year ago and their product was not as potent with slo... See more

Rated 5 out of 5 stars

Goodlifemeds is amazing compared to other sites. They have been upfront with payments and medication was on my doorstep when needed. The website/app is easy to use and make things quick and convenient... See more


Company details

  1. #40 of 55 best companies in Online Pharmacy
  2. #23 of 48 best companies in Online Prescription Medication Vendor
  3. #77 of 166 best companies in Vitamin and Supplements Store
  4. #36 of 69 best companies in Weight Loss Service
  5. #37 of 66 best companies in Wellness Program

Written by the company

We’re simplifying the path to the Good Life, making happiness and healthiness easy to achieve.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,907)

408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Does not seem professional or safe

You cannot speak with a live person. Chat responses are very slow. You cannot keep the chat on your screen as you navigate the screens that the chat agent tells you to go to in order to try to make needed changes to your plan. The site has several errors. Today when I tried to take advantage of a promo shown on the screen, the chat agent said that promotion had ended. So you cannot rely on the information displayed on their site. The site does not include doses for oral tirzepatide, just for injectable tirzepatide, although they do sell the oral version, so it is impossible to request your dose on the site, but it is also impossible to speak with a live person to fix it. When you message their doctor, it takes about 24 hours to get a reply, and it seems to always be in the middle of the night, so I assume that he is on the opposite side of the planet, rather than in the U.S.. When I got my first shipment, the ice pack was melted and warm and the bottle was warm, so I called the pharmacy to see if it was safe to use. They said yes, but said that if the product was cloudy, that it was unsafe to use. Mine was cloudy, but there were no instructions with this warning. If I hadn't called in to ask about the temperature, I would not have known this. I just do not feel safe with this company, everything seems very shady and backroom.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Best company for your health!

Bianca and the team at GLM is so helpful and makes it super simple and easy to discuss my options. I have referred their company to many of my friends!! Thank you for all your help!

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

I immediately regretted ordering from Good Life

I decided to place an order with Good Life and immediately regretted it!

I very clearly stated I wanted the order cancelled if I wasn’t going to get the dose I’d been on. I ordered the dose, they immediately took my money and I see right away they are giving me the lowest dose anyways.

They say they cannot change a prescription or refund or anything once the doctor looks at and processes an order….so I scrambled to contact the doctor as well as support before the doctor even glanced at my order.

Again I said I wanted my order cancelled and a refund if they weren’t going to give me the right dose. The doctor looked at and responded to my message before looking at my info/order. I provided proof of previous dose, again said I only wanted a refund and not to process my order if they won’t give me the right (max) dose…so the dr then looks at my stuff, processes an order fora low dose and sends it to the pharmacy anyways!!!!!

Now I am having to wait several days before anyone who might be able to do anything about this even has a chance to look at my complaint! Before all is said and done I will have gone a minimum of 2 weeks without my meds and I am very angry about that and super disappointed in Good Life.

I will return and update this review as soon as something happens.

I’ve been taking glp-1 meds for over a year and a half and In that time I’ve ordered from several places. Good Life is the worst experience I’ve had by far. I wish I had gone somewhere else and hope my experience and review might save someone from going through this frustrating and infuriating experience that I’m having to deal with.

Again, I’ll update this review as soon as anything happens…..but if someone were to ask me right now if they should order from Good Life my answer would be ABSOLUTELY NOT.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service experience

I had questions about my order and was connected to Ashlie by the AI agent. The transition was smooth, and Ashlie was incredible. She was very knowledgeable and answered all my questions, which made me feel comfortable with the process.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Easy, well-supported microdosing start

I just started my first microdose of semaglutide and everything has been smooth so far.

Knowing my sensitivity to GLP-1s, I really appreciate a provider that supports slow, careful titration.

I signed up about a week ago, heard from the doctor the same evening, and my order shipped and arrived quickly. Support has also been great — Anika and Bianca were very responsive and helpful when I had questions.

Overall, a really positive experience so far.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

So far things are good

So far things are good. I just really have to keep an eye on my account and pay attention to the cost, discount codes, shipping time and if I have it on pause. So far, customer service has been great helping me with all of this each time.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

I was seeking access to tirzepatide…

I was seeking access to tirzepatide without having to jump through a lot of hoops or commitment. Other online sources seemed to only want me on semaglutide, but I was able to pick which medication I wanted with Good Life Meds. I found the process to be pretty straightforward and they were quick to ship with all the supplies I needed (about a week from beginning to end I'd say). Their chat support has been helpful when I've needed them, too... I will warn that when you buy anything you are automatically enrolled in auto-renew (even though it seems like you won't be from the language used on their page)... all I had to do was use the chat function to ask that I be unenrolled and they did it, no questions asked. I found the experience to be easier than trying to schedule with my primary doctor. I did not try to get insurance to cover it, but the cost seems ok to me (again, especially considering I didn't have to schedule a visit with my doc, which would have been about the cost of the medication I think!). I'd recommend if you want to try a GLP-1 without a lot of hassle.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had a question regarding the dosage…

I had a question regarding the dosage of my medication. I went to the chat and spoke with Bianca, she was extremely supportive and helpful. She was able to navigate my inquiry and have it corrected. She also told me what the next steps were going be so I wasn’t left confused. I really appreciated all of her helpful support.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company! Best Pricing!

Ashlie was amazing! Quick response and resolution when I needed my meds to be shipped earlier.
I'm very happy with the service from Good Life Meds, and have been a loyal customer for nearly a year. Excellent price, especially when purchasing a 3-month supply, and exceptional service.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Good Life Meds is my 2nd time trying a…

Good Life Meds is my 2nd time trying a glp-1 and the first company was fine but Good Life is great! Great customer service (thank you, Ingrid), and great prices! Just continued my services today :)

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

**DO NOT TRUST THIS COMPANY**

**DO NOT TRUST THIS COMPANY**
They promoted 1000mg of NAD+ for a total of $121 after a Mother's Day discount. However, when you're prescribed they'll "prescribe" you 100mg. So you're thinking you're getting 1000 when 100 is all they'll prescribe. So I canceled my membership immediately and am trying to get my money back ASAP. They have really crappy refund policies and you may not get through to a live agent when you call. REPLYING TO THEIR REPLY - Your marketing is deceptive. No one is doing major math conversions when shopping for the best product. And why didnt you keep the same number on the scrip that you did on the marketing? Why didn't the customer service rep who emailed me back say that they only go up to 100mg instead of giving me the same math you did? No mention of per dose vs per vial... DECEPTIVE MARKETING

May 9, 2026
Unprompted review
Good Life Meds logo

Reply from Good Life Meds

Hello Carlos,

Thank you for your feedback. We apologize for any confusion regarding the medication labeling and dosing information.

To clarify, the vial you received contains a total of 1,000 mg of medication. The concentration is 100 mg/mL, which means that each 1 mL contains 100 mg. Since the vial contains a total volume of 10 mL, the calculation is as follows:

10 mL × 100 mg/mL = 1,000 mg total

We hope this explanation helps clarify the treatment details for you. If you have any additional questions or concerns, please feel free to contact our Customer Care team at Care@GoodLifeMeds.com. We are always happy to assist.

Best regards,
Good Life Meds Customer Care Team

Rated 5 out of 5 stars

Best costumer service

Best costumer services from a telehealth provider. I had a pleasure to talk to Leslie and Bianca and they were both amazing! They responded to my inquiries promptly and were able to help with my order. No complaints here, just a happy costumer.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Quality Tirzepatide compounds, 5 Star Customer Service

When Zepbound was dropped by my insurance coverage I had no idea who to trust. The flurry of ads and offers made it confusing.
I researched and found Good Life Meds. I am happy with the results from their Tirzepatide compound and am writing this review to compliment their customer service. Their Customer Service team answered questions rapidly - and with kindness. Sarah, in particular followed up with me, confirmed my order. Above and beyond service .

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Holy smokes I had the best support and…

Holy smokes I had the best support and interaction with a human. Bianca! When the chat bot could no longer help me she did and it was so quick. I am so grateful that companies still provide humans as a solution to complex questions or problems. It saves everyone time and honestly it just feels better to speak to a human. BIANCA you are the woman!!!

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

I was sent wrong medication

I was sent wrong medication. They did not care. It was supposed to be nad+b12 it was just b12. Does not work. The auto ship without and warning like a curtosey email and then will not cancel nor are you able to return an order. Bad business tactics.

May 6, 2026
Unprompted review

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