Good Life Sorted Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and compassionate approach, often describing them as invaluable and becoming like family. The service provided is frequently highlighted as outstanding, with many appreciating the personalized and individual care that goes beyond expectations. People also commend the company for its excellent communication, efficient processes, and the ease of setting up services, which contributes to a smooth and reassuring user experience. The company is also recognized for its ability to carefully match clients with suitable helpers, ensuring that individual needs are met and fostering strong, supportive relationships. Many consumers feel that the service has significantly improved their lives and the lives of their loved ones, providing peace of mind and enabling greater independence.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the staff for being helpful, efficient,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and reliability of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been recommended by other families to look at Good Life Sorted as our father has Alzheimer’s & as we all know more care & help is needed as this disease progresses.You get to choose from local... See more

Rated 5 out of 5 stars

Good Life Sorted to me are the best Company and employees I could wish for my mother, who isn’t the easiest of people and 100 years young. Jasmine was always respectful, on time and extremely helpful... See more

Rated 5 out of 5 stars

Initially I took on one carer from Good Life Sorted after an interview with some of my daughters. Kim has been absolutely amazing with my wife who has early onset dementia. So, we took on a second car... See more

Rated 5 out of 5 stars

This has been a life saver for my family member. The care understanding and support is outstanding. Helping him stay in his home. The social Services care is very vague expensive and not understandi... See more


Company details

  1. Home Help Service
  2. Home Help Service Agency
  3. Aged Care

Written by the company

Good Life Sorted provides affordable home help services and companionship to elderly people, enabling them to live independently at home. We connect friendly local 'Helpers' who have been vetted, trained and insured with older people to provide a range of services including cleaning and laundry, shopping and errands, meal preparation, medication reminders and transport. We currently operate across Dorset and Hampshire in the south of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

My experience with good life sorted was…

My experience with good life sorted was ok until I wanted to leave.
Then it's a different story.
Not pleasant at all ( meaning the company) though the helper was nice and also helpful.
All they want is to sign you for direct debit asap, whether you want to or not and do not make things clear in taking card details, as they then automatically take it from your card, which they do not explain as I was told it was just to make things easier when I phoned in to pay by card each week.

February 4, 2025
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Hi Kris,
We're glad you liked having our helper, though obviously sorry you felt unclear on how our processes worked. We do try hard to explain why we're set up like we are, so if that wasn't clear to you, we need to try harder.

We always set up a direct debit with customers at the start, but take money in arrears - i.e. we only charge for visits that have already happened in the past month. We put this is in place as it most of our customers find it a low effort, stress-free process, and works for them.

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Rated 5 out of 5 stars

Good Life Helper

I can’t thank our Good Life Helper, Julie, enough. From day 1 she was attentive friendly and knowledgeable. Our situation is a little tricky but Julie has taken it in her stride. If you need any aspect of care or support, contact this company.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing people

I can’t thank the team at Good Life Sorted enough for the incredible support they’ve provided. From the moment I contacted them, I was met with professionalism, warmth and a genuine desire to help! Their services are second to none and they go above and beyond to ensure everything is in place for a smooth and stress free experience.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

I’m so impressed with the Good Life…

I’m so impressed with the Good Life Sorted team. From start to finish the office team provided a tailored and exceptional service. Then we met the Helper - Mo - who has been an inspiration. Highly recommend their services to anyone looking for support for their parents.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Good Life Sorted…they are amazing!

I've been a Helper for Good Life Sorted for nearly 2 years. They are an amazing and caring company who are focused on providing excellent support and help to customers as well as Helpers. Nothing is too small that they can't help with. They make our lives as Helpers so much easier. Thank you.

January 9, 2025
Unprompted review
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Rated 4 out of 5 stars

Attendance allowance application service

This review is regarding The service that good life sorted to help and provide the attendance allowance application form for the person in question, they appear to be very helpful and kept in good communication throughout this particular process although I did find that the overall expense was on the expensive side and possibly after watching programmes likeThe Martin Lewis money show I could have filled in the form itself given the time ,however it all went through without any hitches

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Working as a Helper with Good Life Sorted

I’ve worked with Good Life Sorted for just over 2 years and they are a fantastic company and very supportive to their helpers. The work is very rewarding and it is nice to be able to make a difference to somebodies life and enable them to be independent.

December 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Being a GLS Helper

I have been a helper for Good Life Sorted for about 2 years now. Coming from a 9-5 office job, without much job satisfaction or appreication, it was really refreshing to suddenly feel like you are helping someone and making a difference to their day. Being able to pretty much pick your days and hours has been great to fit in with family life too! Highly recommend GLS, either by becoming a helper, or indeed using them for help with your relatives who may be struggling and in need of someone to regularly visit them, be it for company, trips out or light housework. Being a helper has truly made a difference to my life, that's for sure.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Good Life Sorted is a great company!

I am so grateful to be working as a Homehelp through Good Life Sorted. They have been brilliant at finding me customers that I can schedule into a timetable that suits my situation. They deal with any issues I have so promptly and efficiently that I truly feel supported. I have been with them for a few years now and knew from the start that they were lovely people who genuinely care for others, both their customers and their helpers.

December 6, 2024
Unprompted review
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Rated 5 out of 5 stars

I have been working as a helper for GLS…

I have been working as a helper for GLS for 4 years and feel proud to represent such a professional and genuinely caring company. I love the freedom I have to manage my own schedule and choose which clients I want to work with, and I have met many really lovely, interesting people. I feel very appreciated by my clients and by the management who are always on hand to provide support when needed. I feel they deeply care about their customers and helpers and have the best interests of everyone at heart. Everything so well organised too!

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

A great company to work for very…

A great company to work for very supportive options and resources. Introducing clients but if you say no to a client there are no recriminations I would definitely suggest as a company to work with

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

I work for GLS as a helper

I work for GLS as a helper. GLS is supportive in every way and genuinely care about their clients and employees. I have some wonderful clients that I look forward to seeing each week. They always bring a big smile to my face and make my job so rewarding. I could not be happier.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

I'm pleased I made the change of career

I've been working for GLS for just over a year now. It was a big change for me; I went from being a full time estate agent for 21 years, to being a GLS Helper whilst also being a full time carer for my nan. I am so pleased I made the change. I feel like I'm really making a difference to people's lives and the management are always there if I have any queries etc. They also provide talks, for example, talks on dementia etc, which is so useful.

December 3, 2024
Unprompted review
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Rated 5 out of 5 stars

GLS Helper

I have worked for Good Life Sorted as a helper for over three years, after previously working in an office environment for over 35 years it was a huge decision to change my career and i only wish I had done it sooner, the role of a helper has given my life purpose, satisfaction and fulfilment, and most importantly I have developed strong and rewarding friendships with all my clients I have had the pleasure to visit over the years, every day I smile and laugh with my clients and I know I have made a positive contribution to their wellbeing, as to they have to mine, GLS as a company is a pleasure to work for , always available to provide help and support when required.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

I have been working for company…Goodlife sorted

I have been working for company Goodlife sorted for 3 & half years and still enjoy it, you can pick & choose your hours which suits me with my family life. They keep you updated with any additional training & new customers, you can choose your own rate, and pay on time.I would recommend to work for them

December 2, 2024
Unprompted review

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