Good Move Reviews 1,224

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, highlighting their excellent communication and supportive approach throughout the process. Many people found the service to be seamless and efficient, appreciating the prompt responses and clear guidance provided by the team. Reviewers also noted the company's ability to alleviate stress during what can be a complex process, with many expressing gratitude for the personalized and understanding assistance they received. However, some customers were dissatisfied with the pricing, mentioning that valuations were lower than market value and that initial offers were sometimes significantly reduced after surveys. A few people also reported issues with communication, including feeling ignored or experiencing pressure selling tactics, and some expressed concerns about the transparency of the process regarding the final amount received versus the selling price.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting the efficiency, helpfulness, and honesty of the staff.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and support... See more

Price

Users describe ambiguous interactions with price. Many reviewers report that initial offers were... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication, with... See more

Based on these reviews

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Open honest discussion on where our property sits in today’s current market. Didn’t try to sell me that they could find an easy buyer, just the opposite. Enjoyed the gentleman’s candour and knowle... See more

Rated 5 out of 5 stars

Just sold a property via GoodMove. Georgia was incredible! She helped us all along, guided thru conveyancing process, always replied to our calls and assisted whenewer was needed. Thank you Georgia fo... See more

Company replied

Rated 5 out of 5 stars

We can’t recommend Good Move enough if you are struggling to sell!! We had a large property we had been struggling to sell through estate agents and after only 4 weeks we completed, money in the ban... See more

Company replied


Company details

  1. Property Investment
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A satisfied customer

I was very happy with the advice given following my enquiry it was helpful and friendly thankyou so much.

June 24, 2025
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Reply from Good Move

We’re glad our advice was helpful and friendly. Thank you for your kind feedback!

Rated 5 out of 5 stars

I was honest with them and they were…

I was honest with them and they were honest with me and gave me good advise though I was unable to accept a price.

June 24, 2025
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Reply from Good Move

Thanks for your feedback. We value open, honest conversations and are glad our advice was helpful, even if the price didn’t work out this time.

Rated 5 out of 5 stars

Fantastic service from Marcus!…

I’d been speaking with Marcus about selling my property. He was very thorough, outlining what he could achieve for me once marketed. His proposal was by far the best received and one I had the most confidence in. I am no longer looking to sell but I’ll know where to go if I ever decide to again. I would highly recommend speaking to Marcus if you are searching for a swift sale solution.

June 13, 2025
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Reply from Good Move

Thank you. We're delighted to hear Marcus left such a strong impression.

Rated 5 out of 5 stars

“Excellent advice and support during a difficult time”

I found Marcus to be incredibly helpful, honest, and clear throughout the whole process. He gave me genuinely useful advice without pressure, and took the time to explain how the sale might work through different routes — including ones that didn’t directly benefit him. That kind of transparency is rare and really appreciated, especially during such a stressful time. I’d definitely recommend him to anyone looking for straightforward, knowledgeable guidance.

June 12, 2025
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Reply from Good Move

Thank you for sharing this thoughtful review. We're glad Marcus could offer clarity and genuine support when you needed it most.

Rated 5 out of 5 stars

Great service

Great service , kept informed all the way Katy was absolutely amazing

June 12, 2025
Unprompted review
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Reply from Good Move

Thank you, we're pleased to hear Katy made the process smooth for you. We'll be sure to pass on your kind words.

Rated 4 out of 5 stars

Although we never used Good Move in the…

Although we never used Good Move in the end as we found a last minute buyer, they offered reassurance there may be an option for us and sent us all details of the process if we were to proceed with them. Marcus kept me updated and was very efficient.

June 12, 2025
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Reply from Good Move

Thanks for your feedback, we're glad Marcus was able to offer support and clarity when you needed it. All the best with your sale.

Rated 5 out of 5 stars

Amazing service from Dalia

Amazing service from Dalia, kept me sane for the past 8 weeks or so. Finally got my sale to completion. Not forgetting Sophie, Georgia, Berry and Zoe. An amazing team. Thank you All for your help and support through this journey.

June 11, 2025
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Reply from Good Move

Thank you, we’re pleased Dalia and the team could support you through to completion. Wishing you all the best in your next chapter!

Rated 5 out of 5 stars

Very polite

Very polite. Very nice attitude .
Great advice given regards selling of property.

June 11, 2025
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Reply from Good Move

Thank you for the positive feedback. We're glad you felt well-advised and supported.

Rated 5 out of 5 stars

very friendly

very friendly, professional and helpful service

June 6, 2025
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Reply from Good Move

Thank you for the kind words. We're pleased to hear you found the service friendly and professional.

Rated 5 out of 5 stars

Very professional

I have spoken with Greg over the years and he is so professional, helpful and honest. I would definitely recommond this company if you are looking to sell your home. Greg is to the point and will give you honest feedback.

June 5, 2025
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Reply from Good Move

Thank you! We're glad Greg's honesty and professionalism stood out. We truly appreciate your recommendation.

Rated 5 out of 5 stars

I called and spoke to Bradley

I called and spoke to Bradley, he was very helpful, answering all my questions honestly.

June 5, 2025
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Reply from Good Move

Thanks for your feedback, we’re pleased Bradley could assist you with honest and helpful answers.

Rated 5 out of 5 stars

Dealt with Dalia Green who was very…

Dealt with Dalia Green who was very helpful, friendly and always quick with important replies that were factual and correct. Made communication during the house buying process a little less stressful

May 30, 2025
Unprompted review
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Reply from Good Move

Thanks for sharing your feedback. We’re happy to hear Dalia made your home buying experience smoother with her friendly and prompt support.

Rated 5 out of 5 stars

THE GENTLEMAN WAS GONEST AND…

THE GENTLEMAN WAS GONEST AND STRAIGHTFORWARD - I DECIDED NOT TO GO AHEAD BUT MARCUS WAS VERY HELPFUL.

June 3, 2025
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Reply from Good Move

Thank you for your feedback Wendy. We’re glad Marcus was honest and helpful throughout, even if you decided not to proceed.

Rated 5 out of 5 stars

Fabulous team

Fabulous team! They kept me informed of everything on a weekly basis, sometimes even more regularly, with updates. I would definitely recommend them. Thank you Goodmove for making the sale of my property as easy as possible!

May 29, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you for the kind words. We’re glad our team kept you well-informed and made your sale hassle-free. We appreciate your recommendation!

Rated 5 out of 5 stars

Great service

The people who acted on the sale of our property were great.

The primary contact person was very proactive and always available when needed.

May 29, 2025
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Reply from Good Move

Thanks for the feedback. We're pleased to hear your main contact was proactive and always there when you needed them.

Rated 5 out of 5 stars

A Very Professional Organisation

Although this was a somewhat protracted process, which was by no means the fault of anyone at Good Move, the team kept me fully informed on a weekly basis of exactly what was happening. More frequent updates were provided if appropriate.
Not only were they professional, but also very empathetic. Given how stressful the sale of a property can be, this was most welcome. I also found the team to be extremely proactive, e.g. chasing solicitors to expedite the process.
Thank you for your support.

May 23, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you for the feedback. We're pleased the team’s communication and empathy made a difference during what can be a stressful time. We’ll pass on your appreciation. All the best.

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