Good Move Reviews 1,225

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, highlighting their excellent communication and supportive approach throughout the process. Many people found the service to be seamless and efficient, appreciating the prompt responses and clear guidance provided by the team. Reviewers also noted the company's ability to alleviate stress during what can be a complex process, with many expressing gratitude for the personalized and understanding assistance they received. However, some customers were dissatisfied with the pricing, mentioning that valuations were lower than market value and that initial offers were sometimes significantly reduced after surveys. A few people also reported issues with communication, including feeling ignored or experiencing pressure selling tactics, and some expressed concerns about the transparency of the process regarding the final amount received versus the selling price.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting the efficiency, helpfulness, and honesty of the staff.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and support... See more

Price

Users describe ambiguous interactions with price. Many reviewers report that initial offers were... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication, with... See more

Based on these reviews

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Open honest discussion on where our property sits in today’s current market. Didn’t try to sell me that they could find an easy buyer, just the opposite. Enjoyed the gentleman’s candour and knowle... See more

Rated 5 out of 5 stars

Just sold a property via GoodMove. Georgia was incredible! She helped us all along, guided thru conveyancing process, always replied to our calls and assisted whenewer was needed. Thank you Georgia fo... See more

Company replied

Rated 5 out of 5 stars

We can’t recommend Good Move enough if you are struggling to sell!! We had a large property we had been struggling to sell through estate agents and after only 4 weeks we completed, money in the ban... See more

Company replied


Company details

  1. Property Investment
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Really helpful conversation …

My property wasn’t right opportunity but really helpful conversation and helped explore my options.

December 12, 2025
Good Move logo

Reply from Good Move

Hi Mr Gonsalves,

Thank you for sharing your feedback. We’re pleased to hear you found the conversation helpful and that we were able to explore your options together, even though the property wasn’t the right fit on this occasion.

We’re always happy to offer clear, honest guidance, and we wish you every success moving forward.

The Good Move Team

Rated 5 out of 5 stars

It was a quick

It was a quick, easy process. They were not pushy in anyway, helpful and understanding in our situation.
Thank you.

December 6, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Andrea,

Thank you for taking the time to leave a review. We’re glad to hear that the team were helpful and understanding of your situation without any pressure.

That’s exactly the experience we aim to provide. Thank you again for choosing Good Move.

The Good Move Team

Rated 5 out of 5 stars

No stress, friendly, quick

Greg has provided a stress-free, no pressure environment and given me confidence to move forward with the sale of my house. He has been incredibly helpful in making sure I achieve the best price for my house and I'm actually excited about it now. Spot on service and very quick 👌

December 4, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Frances,

Thank you for your review. We’re pleased to hear that Greg was able to create a no-pressure, supportive experience and give you the confidence to move forward with your sale.

We’ll be sure to pass your feedback on to Greg and wish you every success with the sale.

The Good Move Team

Rated 5 out of 5 stars

I cannot thank GoodMove enough

A thank you is not enough for everyone at GoodMove for all they did to get my sale completed in the best possible time. Without the help of Yasemin, Katy, Alexandra, Zoey, Lucy, and from the initial contact with Louis, right through to the completion of my sale, I wouldn't be at the position I am today. Thank you so much, and my best wishes to you all.
I would have no hesitation in recommending GoodMove to anyone wanting to sell a property. They are outstanding!

November 28, 2025
Unprompted review
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Reply from Good Move

Hi Susie,

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that your sale was completed successfully and within the timeframe you were hoping for.

It’s especially pleasing to see so many of the team mentioned. They all work incredibly hard to support our clients, and your feedback really reflects that collective effort.

We truly appreciate your recommendation and wish you all the very best for the future.

The Good Move Team

Rated 5 out of 5 stars

If your finance add up I would…

If your finance add up I would definitely recommend this company. Their valuations are lower than market value. We used the estate agent aspect. The customer service was excellent with a big shout out to Millie. She was brilliant throughout and went above and beyond, sometimes answering queries long after hours and weekends.

November 25, 2025
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Reply from Good Move

Hi Janice,

Thank you for sharing your experience. You’re absolutely right that our offer will typically be below open market value, and we always aim to be clear and upfront about that from the outset so clients can decide what works best for them.

We’re pleased to hear that the service met your expectations. Millie takes great pride in supporting clients and it’s great to hear her dedication and commitment made such a positive difference for you.

We appreciate the recommendation and wish you all the very best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Marcus has been very helpful

Marcus has been very helpful, informative and professional.
He has kept the correspondence between us, by checking in on my progress.This has been very reassuring through times of change.
Thank you.

November 25, 2025
Unprompted review
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Reply from Good Move

Hi Margaret,

Thank you for taking the time to leave a review. Keeping in touch and making sure clients feel supported is something we place a lot of importance on, so it’s great to know that came across in your experience.

We really appreciate you sharing your feedback and wish you all the very best as you move forward.

Best wishes,
The Good Move Team

Rated 5 out of 5 stars

Exceptional service

The entire process was well informed, simple and the customer service from Jess was exceptional. We were updated all the time and felt a genuine warmth and care from the whole team.

November 24, 2025
Unprompted review
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Reply from Good Move

Hi Russell,

Thank you for sharing your feedback. Jess will be especially glad to know her communication and approach made such a positive difference for you.

It’s great to hear that the whole team helped create a reassuring and positive experience. Thank you again for choosing Good Move and for taking the time to leave a review.

Kind regards,
The Good Move Team

Rated 5 out of 5 stars

Above and beyond

My experience of using goodmove was very positive in particular Lucy Fowler who went above and beyond what would normally be expected when I had a serious car accident at the time of the move. Without her what became a difficult move because of the accident would never have gone a smoothly as it did.

November 21, 2025
Unprompted review
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Reply from Good Move

Hi Tony,

Thank you for taking the time to share your experience. We’re pleased to hear that Lucy was able to support you so effectively during what must have been an incredibly difficult period.

We’ll be sure to pass your feedback on to her. She’ll be delighted to hear how much her efforts meant. Wishing you all the very best.

Kind regards,
The Good Move Team

Rated 5 out of 5 stars

Greg is amazing

Spoke to Greg who was upfront and honest. He took his time to explain the realities and that this was not a good fit for me but there were options of I ever needed to come back. He even provided me with details for alternative agents. These guys are not self serving and care about potential clients. It's rare to find such honesty.

November 21, 2025
Unprompted review
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Reply from Good Move

Hi,

Thank you for sharing your experience. We’re pleased to hear that Greg took the time to give you clear, honest advice and explain your options openly, even when our service wasn’t the right fit for you.

Should your circumstances change in the future, Greg and the team would be very happy to help.

All the best,
The Good Move Team

Rated 5 out of 5 stars

Really helpful xx

Really helpful xx

November 19, 2025
Good Move logo

Reply from Good Move

Hi Terrie,

Thank you for taking the time to leave a review. We’re pleased to hear you found the service helpful and appreciate you sharing your experience.

If we can assist you again in the future, we’d be very happy to help.

The Good Move Team

Rated 5 out of 5 stars

this company its the best they give me…

this company its the best they give me one project and I dont have any issue we receive money on time its friedly and helpfull people

November 17, 2025
Unprompted review
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Reply from Good Move

Hi Vladimir,

Thanks for your review. We're delighted to hear that everything went smoothly for you and appreciate you sharing your experience.

Thanks again,

The Good Move Team

Rated 5 out of 5 stars

Professional and excellent in all their…

Professional and excellent in all their ways, no pressure

October 30, 2025
Good Move logo

Reply from Good Move

Hi Ernest,

Thanks for your review. We’re pleased to hear you found us professional and pressure-free. If we can assist again in the future, we’ll be happy to help.

The Good Move Team

Rated 5 out of 5 stars

Max was honest and transparent giving…

Max was honest and transparent giving me the best advice moving forward. Thank you Max

November 12, 2025
Good Move logo

Reply from Good Move

Thank you for taking the time to leave your feedback. We’re delighted to hear that Max’s honesty and guidance were helpful in pointing you in the right direction.

Wishing you all the best moving forward.

The Good Move Team

Rated 4 out of 5 stars

Katy really helped with our experience…

Katy really helped with our experience explaining things, my only issue with selling and buying a house is the process everyone follows, the system needs overhaul and should be more like the US system.
But again, Katy at good move was brilliant in handling our issues and her side of the shop

October 30, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Craig,

Thank you for sharing your experience. We’re pleased to hear that Katy was able to support you so effectively throughout the process. She’ll be delighted to know her efforts made a real difference.

Thanks again for choosing Good Move, and we wish you all the best going forward.

The Good Move Team

Rated 5 out of 5 stars

Katie has been excellent throughout the…

Katie has been excellent throughout the whole process. She has communicated with me and kept me informed along the way. She is an excellent ambassador for your company and has demonstrated fantastic customer service in a professional, friendly and compassionate way. I would not hesitate to recommend your company and I hope Katie gets rewarded and recognised for her incredible actions. Everyone needs a Katie in their lives.

November 10, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Susan,

Thank you for your wonderful review. We’re pleased to hear how well Katie supported you throughout the process. She’s an exceptional member of our team, and it means a great deal to see her professionalism, communication and compassion recognised so clearly.

We’ll make sure your feedback is passed on to her. Comments like yours truly make a difference and are very much appreciated.

Thank you again for recommending us, and we wish you all the very best for the future.

The Good Move Team

Rated 5 out of 5 stars

A Really Good Move!

After having no success with selling my London flat via a traditional estate agent, I was desperate for a comparatively quick sale. From all the choices of property buying companies I had, I chose Goodmove & it was a fabulous choice. From my initial phone conversation with Max, I was always at ease & he was happy to agree with my requests. He also put me in touch with an excellent solicitor, Esme, whose services were included in the deal. It took a while but YASEMIN & Esme finally got the sale completed on my behalf with the money received into my bank account on the same day. Thank you everyone at Goodmove, especially YASEMIN, for your fabulous help in getting my sale over the line.

October 31, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Ian,

Thank you for taking the time to leave such a generous review. We’re delighted that Max put you at ease from the outset and that Yasemin and Esme saw everything through to a successful completion.

Selling a property after challenges on the open market can be stressful, so it’s great to know the team were able to deliver the smooth and reliable service you needed.

Thank you again for trusting Good Move with your sale.

The Good Move Team

Rated 4 out of 5 stars

Great communication and amazing service

Greg was my point of contact at Good Move and he was quick to respond and really went the extra mile to get my house sale over the line at a mutually beneficial price point.
The process was quick and relatively straightforward.

November 5, 2025
Good Move logo

Reply from Good Move

Hi Nicola,

Thank you for sharing your experience. We’re delighted to hear that Greg was able to support you throughout the process and help get everything over the line smoothly.

We’re really pleased the sale moved quickly and that the outcome worked well for you.

Wishing you all the best moving forward,

The Good Move Team

Rated 5 out of 5 stars

A Fantastic Experience with Good Move – Thanks to Sophie Glynn


When my house wasn't selling, I was starting to lose hope. Good Move reached out to me, and I'm so glad I decided to give them a try. From the very beginning, they proved why that decision was the right one.
Throughout the entire process, the team at Good Move demonstrated genuine professionalism and dedication. However, I must give particular praise to Sophie Glynn, who has been absolutely outstanding. Sophie went above and beyond at every stage, keeping me constantly updated and maintaining excellent communication throughout. Her engagement, persistence, and can-do attitude made all the difference when things could have easily fallen apart.
We completed on 3rd November, and I have no doubt whatsoever that this would never have happened without Sophie's tireless efforts and unwavering commitment. She truly is an asset to Good Move, and I cannot recommend her highly enough.
If you're considering using Good Move, do so with confidence – but do try to have Sophie on your team. Fantastic service all round.

November 3, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Michael,

Thank you for taking the time to share such a detailed and thoughtful review.

We’re glad to hear that the experience turned things around for you, especially after a difficult start trying to sell elsewhere. It means a lot to know you felt supported, informed, and genuinely looked after throughout the process.

Sophie will be over the moon to read your comments. She puts a huge amount of care and effort into every case, and your appreciation of her persistence and communication really reflects the standard she strives for every day.

Congratulations again on completing your sale. We’re glad we could help you get there. All the best,

The Good Move Team

Rated 5 out of 5 stars

Professional

Professional company. Very helpful from start to finish.

November 3, 2025
Good Move logo

Reply from Good Move

Thank you, Tony. We appreciate you taking a moment to share this.

It’s great to hear you found the service helpful from beginning to end. We aim to keep things clear, straightforward, and supportive throughout, so your feedback really means a lot.

Thanks again for choosing us.

The Good Move Team

Rated 5 out of 5 stars

Yasemin was amazing would highly…

Yasemin was amazing would highly recommend thank you for everything
Amy x

November 3, 2025
Unprompted review
Good Move logo

Reply from Good Move

Thank you, Amy.

Yasemin will be delighted to know her support made such a positive difference for you. She works incredibly hard for her clients, and your recommendation means a lot.

Thank you again for taking the time to share your experience.

The Good Move Team

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