Good Move Reviews 1,224

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, highlighting their excellent communication and supportive approach throughout the process. Many people found the service to be seamless and efficient, appreciating the prompt responses and clear guidance provided by the team. Reviewers also noted the company's ability to alleviate stress during what can be a complex process, with many expressing gratitude for the personalized and understanding assistance they received. However, some customers were dissatisfied with the pricing, mentioning that valuations were lower than market value and that initial offers were sometimes significantly reduced after surveys. A few people also reported issues with communication, including feeling ignored or experiencing pressure selling tactics, and some expressed concerns about the transparency of the process regarding the final amount received versus the selling price.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting the efficiency, helpfulness, and honesty of the staff.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and support... See more

Price

Users describe ambiguous interactions with price. Many reviewers report that initial offers were... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication, with... See more

Based on these reviews

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Open honest discussion on where our property sits in today’s current market. Didn’t try to sell me that they could find an easy buyer, just the opposite. Enjoyed the gentleman’s candour and knowle... See more

Rated 5 out of 5 stars

Just sold a property via GoodMove. Georgia was incredible! She helped us all along, guided thru conveyancing process, always replied to our calls and assisted whenewer was needed. Thank you Georgia fo... See more

Company replied

Rated 5 out of 5 stars

We can’t recommend Good Move enough if you are struggling to sell!! We had a large property we had been struggling to sell through estate agents and after only 4 weeks we completed, money in the ban... See more

Company replied


Company details

  1. Property Investment
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Gave bad advice

Gave bad advice. Clearly just interested in buying properties as cheaply as possible. Definitely would not recommend.

October 8, 2025
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Reply from Good Move

Hi Amanda,

Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed, though we do feel your comments are a little unfair and don’t accurately reflect the nature of the interaction.

Greg’s advice was based entirely on local market evidence - specifically, the two active sales being handled by William H. Brown and The Norfolk Agents. His recommendation to list your property on the open market was made purely to help you achieve the best possible price, rather than to secure a purchase for ourselves.

While Good Move does buy properties directly, in this instance Greg recognised that our service wasn’t the right fit for your circumstances. He still took the time to provide transparent, data-led advice to support your decision, even though he had nothing to gain from doing so.

We wish you every success with your sale and hope the information he shared proves useful.

The Good Move Team

Rated 5 out of 5 stars

Greg was outstanding.

Greg was outstanding. The advice and guidance was invaluable in a slow market. No hesitation in using them in the future of I need too.

October 7, 2025
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Reply from Good Move

Hi Steve,

Thank you for your wonderful feedback. It's good to hear Greg’s advice and guidance made such a difference. We’d be delighted to assist you again whenever you need.

The Good Move Team

Rated 5 out of 5 stars

Fantastic Buying Experience with Goodmove!!!

Fantastic buying experience with Goodmove! Dalia was an absolute pleasure to deal with, very professional and informative. Regularly received updates and kept up to speed throughout the process. Thank you to all the team - everyone have been delightful to deal with!!!

October 3, 2025
Unprompted review
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Reply from Good Move

Hi Lauren,

Thank you so much for your review. We’re thrilled to hear that Dalia and the rest of the team made your experience such a positive one. Keeping clients informed and supported throughout is always our goal.

Wishing you all the best in your new home!

The Good Move Team

Rated 5 out of 5 stars

Cannot recommend this company enough

Cannot recommend this company enough! Jess was amazing from start to finish any slight problem was resolved promptly taking all the stress away!

October 3, 2025
Unprompted review
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Reply from Good Move

Hi Kev,

Thank you for your lovely review! We’re pleased to hear Jess made everything smooth and stress-free for you and will be sure to pass on your kind words.

The Good Move Team

Rated 5 out of 5 stars

Quick Response

They responded very quickly and Greg was very helpful and informative. He really took the time to discuss everything with me.

September 29, 2025
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Reply from Good Move

Hi Antonia,

Thank you for sharing your experience. We’re pleased Greg was able to give you the time and information you needed, and that you felt supported throughout.

The Good Move Team

Rated 5 out of 5 stars

Zoe and the whole team made selling the…

Zoe and the whole team made selling the house easy. Excellent communication and transparency about the process. I would definitely use them again the future. Thank you for your help.

September 29, 2025
Unprompted review
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Reply from Good Move

Thank you for your lovely feedback. We’re delighted to hear Zoe and the team made the process smooth and transparent for you. We’d be more than happy to assist again in the future.

The Good Move Team

Rated 5 out of 5 stars

I spoke to a very honest and…

I spoke to a very honest and professional individual who listened and gave good sound advice to my enquiry.

September 26, 2025
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Reply from Good Move

Hi Jonathan,

Thank you for sharing your experience. We’re pleased to hear you found our team honest, professional, and helpful with their advice.

The Good Move Team

Rated 5 out of 5 stars

Good company, didnt use the company in the end as…

Didnt yse the company in the end as took a different direction with my property. But Marcus was very friendly and professional with advice to help me and not him complete a sale

September 25, 2025
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Reply from Good Move

Hi Grant,

Thank you for your feedback. We’re glad Marcus was able to give you helpful advice, even though you chose a different route with your property. Wishing you all the best moving forward!

The Good Move Team

Rated 5 out of 5 stars

Thank you for your helpful advice

Thank you for your helpful advice, Greg. I really appreciate that.

September 20, 2025
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Reply from Good Move

Hi Anita,

Thanks for your review. We’re pleased Greg’s advice was helpful and we’ll be sure to pass along your appreciation.

The Good Move Team

Rated 1 out of 5 stars

Please avoid

Please avoid ! These are just another company thinking people are desperate to sell. We have a house on the market at 210.000 and they offer 170.000 lol no thanks

September 19, 2025
Unprompted review
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Reply from Good Move

Hi there,

Thanks for your review. We couldn’t help but smile a little, because you’ve actually summed up our business model perfectly in your own words. We buy properties at a discount, in exchange for certainty of sale and covering all costs, which is exactly what we advertise. Leaving a 1-star review for that is a bit like giving Ryanair 1 star for not offering free champagne in first class. It’s simply not what we do...

While it’s true that some clients come to us because they’re under pressure to sell, the majority work with us because they want an assured sale at a guaranteed price, on a fixed timeline, without the stress of delays, chains, or fees. For those people, our service is exactly what they need.

We appreciate that our model isn’t right for everyone, and it sounds like the open market is the better route for your situation. We wish you every success with your sale.

The Good Move Team

Rated 5 out of 5 stars

Greg was sensational.

I made an online enquiry. Greg called
Me and his advice was 1st class..

I would highly recommend Greg at Good move.

⭐️⭐️⭐️⭐️⭐️

September 19, 2025
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Reply from Good Move

Hi Michael,

We’re delighted to hear Greg was able to give you first-class advice and make such a positive impression. We’ll be sure to pass your comments on to him.

Your recommendation means a lot to us.

The Good Move Team

Rated 5 out of 5 stars

Selling a tenanted flat

Good Move we’re very helpful with my enquiry about selling my tenanted flat giving supportive advice going forward helping me make a decision by suggesting other options.
They were very prompt with their communication following my online approach.

September 17, 2025
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Reply from Good Move

Hi Michael,

Thank you for sharing your feedback. We’re pleased Greg was able to give you the guidance you needed and that his advice stood out. We’ll be sure to pass on your recommendation to him.

The Good Move Team

Rated 5 out of 5 stars

House sale

I contacted Greg at Goodmove quite a while ago to help me sell a property that I rented out.
It took a long while to get completed due to the tenant and at the end because of the state of the property I was amazed that Greg & his team were able to find a buyer but they did and did everything swiftly with no fuss.

September 17, 2025
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Reply from Good Move

Hi David,

Thanks for taking the time to leave your feedback. We’re delighted Greg and the team were able to support you through what sounds like a challenging sale and ultimately secure a sale despite the obstacles. Your review means a lot, and we’re glad the process felt smooth and straightforward in the end.

The Good Move Team

Rated 5 out of 5 stars

Honest appraisal.

The representative was very helpful and informative about the process.
Companies that advertise as buying any house do have criteria to follow. Some houses fall outside and investors might not be available.

September 10, 2025
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Reply from Good Move

Thanks for sharing your experience. We’re pleased you found our representative helpful and informative. While we aim to help in as many cases as possible, there are times when some properties fall outside of scope. We always strive to be upfront about this from the outset.

Thanks again and all the best,

The Good Move Team

Rated 5 out of 5 stars

I was originally a little sceptical…

I was originally a little sceptical about using a property buying company, but Good Move did exactly what they promised — and in the most professional, straightforward and friendly way.
We needed to sell a rental property quickly without going through the delays of the open market. The valuation was fair, the offer followed the clear structure they explained at the start, and the sale was completed within the two weeks they promised.
When the survey highlighted some damp, they were upfront and flexible — giving me the choice of fixing it myself or accepting a fair revised offer to cover the issue.
A special mention to Max and Ross, who managed the process brilliantly. They were friendly, clear, knowledgeable and professional from start to finish.
Overall, I wouldn’t hesitate to recommend Good Move to anyone looking for a reliable and hassle-free sale.

September 10, 2025
Good Move logo

Reply from Good Move

Hi Tim,

Thank you for taking the time to share such detailed feedback. We’re delighted to hear that your experience with Good Move matched exactly what was promised. It’s good to know that Max and Ross made the journey smooth and stress-free, and that you felt supported and well-informed at every stage.

We really appreciate your recommendation and are pleased we could help you achieve a quick and hassle-free sale.

All the best,

The Good Move Team

Rated 5 out of 5 stars

Forever grateful

I had an absolutely awful experience trying to sell my house before I found Good Move. The property was a bit problematic, and two previous estate agents struggled to sell it for over a year, only booking one or two viewings per week, despite promises and inflated house valuations.
I made an enquiry with Good Move, and their response was almost instant. Ryan responded and offered either a direct purchase or the investor route. Both offers were, of course, much lower than market value, but not less than I thought they should be, considering that they do all of the work and there are no fees to pay whatsoever. In the space of two weeks, they'd done the brochure, carried out viewings and found a buyer and agreed a sale!
Katy looked after me throughout the whole process from then on, and although we had a wobble in the middle with a buyer pulling out for personal reasons, she was able to find a new one within a week and was incredibly supportive throughout the entire time. I'm sure a lot of hard work went into the sale, but I pretty much sat back and waited - Good Move did everything. Katy called and messaged me with regular updates and responded to my anxious (and probably annoyingly regular) calls and messages. I was always surprised that there was always someone in the office to answer the phone.
The solicitors, who were paid for by Good Move, were prompt and, between them, Katy, and various agents and couriers that attended the property as well as my home in Wales, I was well looked after. The sale has completed, and I can finally breathe! Thank you so much!

August 29, 2025
Unprompted review
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Reply from Good Move

Hi Olessia,

Thank you for sharing such a detailed account of your experience. We’re so pleased that after a difficult time with other agents, you felt supported and reassured from the moment you contacted Good Move. It’s fantastic to hear that Ryan’s quick response and clear options gave you confidence, and that Katy’s hard work and constant communication made such a difference throughout the process, even when challenges arose.

We’ll be sure to pass on your kind words to Katy and the wider team, who will be delighted to know how much their efforts helped you. We’re thrilled that everything is now complete and that you can finally breathe a sigh of relief.

All the best,

The Good Move Team

Rated 5 out of 5 stars

Great advice even though we did not proceed

I contacted the business with an enquiry to sell my property as my chain had fallen through, the advice I was given was to continue with another option as he felt my property was sellable on the market to give me the best return, I must say this was so refreshing as clearly they could have just made an offer and moved on, the advice was both welcomed and heeded

Nice to see that whilst their business is to offer quick sales to the market their advice was more customer focused

September 4, 2025
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Reply from Good Move

Hi Craig,

Thanks for sharing your experience. We’re pleased to hear that the advice you received was helpful and that you felt our approach was focused on what was best for you, even if that meant not moving forward with us this time. Our goal is always to provide honest guidance, whether that results in a sale through Good Move or another route.

Wishing you every success with your property sale, and please don’t hesitate to get in touch if we can support you in the future.

All the best,

The Good Move Team

Rated 5 out of 5 stars

House purchase

"We had an amazing experience with Sophie. Her attention to detail and profound knowledge of the local market made us feel at ease throughout the entire purchase process. They were incredibly efficient, handling all the paperwork and coordinating viewings with remarkable speed. We particularly appreciated Sophie’s personalized approach, which showed they genuinely cared about finding the right home for us, and their excellent communication kept us informed every step of the way. Her honesty and transparent approach built a strong sense of trust, and we would gladly recommend them to anyone looking for a dedicated and professional realtor

September 4, 2025
Unprompted review
Good Move logo

Reply from Good Move

Hi Tomasz,

Thank you for your thoughtful review. We’re delighted to hear that Sophie’s personal approach made such a difference to your experience. Clear communication and transparency are at the heart of what we do, so it’s wonderful to know you felt supported every step of the way.

Wishing you happiness in your new home,
The Good Move Team

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