Goodstack Reviews 741

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted that they initially encountered issues with the verification process, receiving auto-generated emails or experiencing delays in getting a clear resolution. A few people mentioned that the process could be convoluted or that they received conflicting information, leading to frustration before their issues were ultimately resolved.

What people talk about most

Customer service

Consumers find customer service to be a mixed experience. Many reviewers praise the support, patience, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, quick responses, and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the speed and quality of service, with... See more

Response time

People report positive experiences with response times. Many customers praise the quick replies from real... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had an issue with uploading supporting documentation. Staff at Goodview responded promptly with an alternative way to resolve the issue. They kept us regularly updated with progress on our verifica... See more

Company replied

Rated 4 out of 5 stars

Very bad. You send all the legal documents and yet they can't verify you are a non-profit. Then what ? I talk with them by email explain the documents etc they tell me oh okay allright. Then ask me to... See more

Company replied

Rated 4 out of 5 stars

We have now renewed our Zoom account with the same non-profit status we had in 2025-26. We were initially rejected by Goodstack and attempts to get help were met with auto-generated emails and what s... See more

Company replied

Rated 4 out of 5 stars

After a very bad first experience on the front web (too automated process) and a following complaint,all the team took care about my issues by email and had a constructive mind. Thanks to support tea... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

741 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Solved my challenge

I had experienced a problem and the team was quick to reach out to me and work diligently to bring about a solution and outcome to me advantage. The communication with the team was uninterrupted , prompt and reliable . A solution was reached and I am very happy .

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible and Biased

Despite being a US 501(c)(3) and providing a plethora of documentation for the last two weeks we've been denied for vague reasons. I can only surmise that they are biased against the research and goal of our NGO, as we meet all legally stated program requirements. Since multiple tech companies use them, it means that you're organization is effectively blacklisted by them for any kind of discount or tax deductible grant or donation.

November 10, 2025
Unprompted review
Goodstack logo

Reply from Goodstack

Hi there,

I hope you're well.

It's Sandrea here from the team at Goodstack.

Thank you for taking the time to share your feedback.

I want to reassure you that Goodstack does not discriminate against any organization or it's mission. Our goal is always to help nonprofits through the application process so they can focus on doing meaningful work in their communities.

As part of our verification requirements, we sometimes need additional documentation to complete an application, we truly appreciate your time and efforts with this.

I’ve requested additional information from you through Trustpilot so that I can personally review your application in detail and help move things forward as quickly as possible.

We truly appreciate the work your organization does, and we’re committed to supporting you through this process.

Thank you again for your patience, I look forward to resolving this with you.

All the best,
Sandrea

Rated 5 out of 5 stars

It works!

We acheived non-profit pricing on google, which is something we've been trying to access for 5 years.

October 23, 2025
Rated 1 out of 5 stars

I've recieved no reply for over 12 days. Ghosted me.

I've been working the last month or so to try to get our paperwork approved for a Google nonprofit account for our church. So for I've submitted:

1. Church Board Meeting minutes showing my appointment to my role as Lead Pastor.

2. Governing Documents: Church Constitution and Bylaws

3. Secretary of State Business Filing Approval as a Nonprofit Corporation, addressed to me

4. IRS EIN document, addressed to me

5. Letters from the bank to the church, addressed to my address

6. Secretary of State business entity information, clearly showing my name and address as the Agent of the Nonprofit Religious Corporation.

I've recieved no reply for over 12 days.

November 5, 2025
Unprompted review
Goodstack logo

Reply from Goodstack

Hi Elliot,

I hope you're well.

It's Ashley here from the Customer Service team at Goodstack.

I have requested more information through Trustpilot.

As soon as I have your email address, I will be able to review your application and follow up with you directly.

I look forward to assisting.

Thanks,
Ashley

Rated 5 out of 5 stars

I was impressed by the simplification…

I was impressed by the simplification of a complicated process. I have been testing numerous platforms that are very impressive but the document review and the number of layers to get to the end point was arduous. Thank you Goodstack for being there.

November 4, 2025
Unprompted review
Rated 3 out of 5 stars

I had to go through several iterations…

I had to go through several iterations of sending documents before they approved my claim. It wouldn't be so frustrating but I had to send the same documents several different times. I also had to say, multiple times, that we are an all-volunteer organization and couldn't provide a paycheck stub.

October 29, 2025
Goodstack logo

Reply from Goodstack

Hi there,

I hope you had a great weekend.

It's Ash here from the Customer Service team at Goodstack.

Thanks for taking the time to leave your review and feedback.

We are proactively reviewing our documentation policy to ensure there is a seamless application experience while allowing us to complete our due diligence checks.

In this case, we appreciate that you were able to provide the additional documentation which allowed us to approve your Google for Nonprofits application.

I hope access helps you to make a positive impact in your community.

All the best,
Ashley

Rated 5 out of 5 stars

Discounts Matter

Goodstack has provided discounts for our organization which makes it easier to do business since we are small, yet we have some to the same requirements as large organizations.

October 28, 2025
Rated 1 out of 5 stars

They cannot proof us.

October 31, 2025
Goodstack logo

Reply from Goodstack

Hi M.,

I hope you are well.

It's Ash here from the Customer Service team at Goodstack.

Thanks for your review.

While we have verified your nonprofit status and have confirmed your association, schools are currently ineligible for the majority of nonprofit discounts you have applied for (Adobe, Canva, OpenAI and Zoom).

Please note that eligibility guidelines are not set by Goodstack; our role as the verification processor for nonprofit programs offered by tech companies (our partners) is to follow their criteria.

I strongly encourage to always check the partner's website to determine your eligibility status before submitting an application in future.

Thanks,
Ash

Rated 5 out of 5 stars

Fast & Easy

I've been helping several non-profits on the tech side. The 3rd party audit/review by Goodstack is a welcome process. It was fast, easy, and straightforward experience.

October 31, 2025

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