Petplan Pet Insurance Reviews 

Needed help with bill payment. Ms. Chacon is a friendly professional who swiftly handled the problem.

Stacey Johnson was super helpful and professional! She went above and beyond explaining the claims process for 2 of my dogs. Great customer service skills, and my call was picked up very quickly.

Adam Altman was just SO HELPFUL!!! I was literally losing my mind due to issues with the Petplan website not working. I reached out to Jodi Johnson, who also has been very helpful, and she had Adam call me directly and within a few mins I had access to the website again. Pls DEFINITELY recognize Adam Altman and Jodi Johnson for their superior customer service!!!

Megan Sparks was a pleasure to speak with. She answered all my questions and explained all the changes to my policy in a clear manner.

My claim was processed quickly and the communication was great. I even got a call after my dog's surgery to ask how he was doing. Such great customer service!

Sent it my claim and it was approved in a week.

My dog unexpectedly got sick very quickly. In a matter of days she went from what we thought was an ear infection to liver cancer which required immediate surgery. Drs were very honest and told us how much everything would cost as we had testing and procedures done. It was a giant relief to be able to say, go ahead and do what needs to be done, we have insurance. In 3 weeks the medical bills came to over $11,000! I was reimbursed for 90 percent with no problem, less than 2 weeks after her surgery. Jennifer was excellent. She called to make sure Lilly was ok and to answer any questions I had. In a very stressful time she made things much easier. I recommend Pet Plan to everyone! Thank you Jennifer for being helpful and caring.

Although PetPlan made a major error in not providing the correct address on its form for mail- in claims, Anne Wheitsel saved the day ! She was kind, professional, courteous, and efficient, and got my claim on the right track to be processed. Through our several e-mail exchanges, she was unfailingly responsive and helpful. She is a gem of a customer service representative and the best experience I've had through many beloved dogs and many years with PetPlan. She is what customer service is all about!

My Senior doggie needed a cataract surgery because he was nearly blind on one eye. I contacted PetPlan's customer service and talked to Anne Wheitsel. She was so so so SUPER nice and friendly and make the whole process to easy. I sent all the medical bills and estimate of procedure to her attention and it got approved very quickly. This was a very expensive eye surgery and it would have been super expensive without PetPlan insurance. Now my little doggie can see again on both eyes and PetPlan will reimburse me for my surgery expenses less my deductible. I'm very happy with PetPlan and can highly recommend them and their fast and super friendly service. Thank you so much Anne + PetPlan !!!

I had the great pleasure of working with Megan this morning. She walked me thru downloading your app and filing my claim. Originally the call was to ensure my vet clinic had finally filed several claims properly. To my dismay, the largest, for over $5,000, had not been received by Fetch. Even worse, the three month deadline is tomorrow. Of course, my frustration level went thru the roof. Megan handled my frustration with calm and cool professionalism and spent a great amount of time with me. She is a gem. Actually, all the Fetch CSRs' are the same. But Megan demonstrated exemplary customer service today. She is even willing to work with me later today to make sure everything is finally correct. Please consider Megan for any recognition or commendation available.

Spoke with Tattianna Smith. She is totally amazing, and very patient! She gave a stellar customer service!

She responded to all my questions very professionally and with much kindness. And repeated herself when needed, and explained the process really well, so to make it easier for me.

Great experience for my first claim!

Kind regards,
Christiane Devaud

Highly recommend Petplan to all the pet parents out there! All the agents are lovely, and Stacey in particular has helped me out with claims since last year. it's so hard when you need to make medical decisions for your pets but having insurance can help ease our minds and wallets, and that's why I chose Petplan for my 2 cats and dog!

My 10 year old dog developed pancreatitis. The hospital bill came to $15k plus follow care. Petplan paid out without issue. Jennifer even called at the end of the process to see if I had questions. I had many which she answered. There was not a single problem getting paid. Best of all, I was told that the large payout would not affect next years premiums. After 10 years of insurance with Petplan, I have not had a single problem.

I spoke with Dan Mason today, he was a pleasure to speak with and answered all my questions.

We have had PetPlan insurance for many years with 3 of our dogs. Our first dog had cancer and PetPlan covered his treatments and diagnostics which ended up being over $31,000 by the time we said good bye. It was such a relief to hear about what the vets could offer and be able to do what we could to give him a better quality of life for the time we had left.
A year later we got a new pup to join the family and signed him up with PetPlan right away. He is 1.5 years and needed a total hip replacement. We were so grateful he was insured. He is almost 3 weeks in his recovery and our refund is on the way and this encredibly fun pup will get to have a great quality of life because of his surgery that we may have otherwise not been able to do for him.
We love this company and can't say enough good things. It is important to understand your policy and what is covered and when you need to file as well as what you need to file. Follow the checklist and it makes it so much easier navigate.
I have had a great experience regardless of calling in or chatting with their customer service.
We reccomend them as an insurance provider for your fur family.

Jennifer in Customer Care was very helpful and kind when she called with an update today, and I always have good luck reaching representatives when I call with questions or concerns about my policies. Petplan (aka Fetch) has been wonderful with the claims in my pet family, and has saved both my credit history and my peace of mind more than once! Claims are paid out somewhat slowly for the industry (within 15 days), but direct deposit speeds things up. Would love a way to direct-pay vets in the future.

Spoke with Stacey Johnson for various questions I had about my puppy’s coverage. Stacey was very pleasant - very knowledgeable and very helpful! Pet insurance is new to me so to have support like Stacey’s is extremely important.

Do not Buy.

Started with my 8 week old kitten. No claims at all. Year 1 moderatly priced premiums , year 2 a substantial increase ,even though no claims and a no claims rebate. This years premiums raised by 138.00 still no claims and a claim free rebate. What a joke what rebate. We canceled , we can only imagine the premius next year. Seems like this company is all about making money.

Called in today with a few questions about the plan we have for our schnauzer Oliver. Spoke with a woman by the name of Stacey Johnson and she was just friggin' awesome. She was polite, patient and informative. Love Pet plan and gotta love Stacy. Glad I signed up.
Sincerely,
G. Thibodeau
Canada