BEWARE They tried to smear my name on Facebook
UPDATE: It actually gets worse than this. In subsequent days, their customer service team completely denied they ever did what they did and also tried to arrange a meeting with me to sell me more stuff. Total waste of time. Beware!
First, let me say that running a business isn't easy. And CRMs like Go Pipeline Pro really help commercial officers understand potential revenue, reach out to customers, etc. I purchased the lifetime subscription (it was admittedly an excellent deal at the time in, I believe, 2020 or 2021) and noticed all of these great features were available.
When I was ready to refine my email templates and input contacts to send to customers, it seemed that I was unable to access the email function. I reached out to Go Pipeline Pro and brought this to their attention, when they notified me their updated version required purchasing some marketing suite to allow creating new templates and initiating new campaigns. I was, of course, bummed, but I understood. I had a meeting with a very amiable gentleman to discuss this option, but I ultimately chose a competitor over GoPipelinePro because I saw more value there.
Many months later, I kept seeing the lifetime license offer flood my Facebook feed. So, I left a comment saying that "yeah, but you gate the content after you purchase the lifetime license, so..." to let other buyers know that you might not have access to everything included up front. Instead of responding with a cordial, "I'm sorry to hear this. That is news to our ears and we'll have a rep reach out shortly to figure out why your functions are gated.", they started by indicating I mistook them for a different company (as if I didn't recognize their brand or something). I then responded, clarifying they literally gated the email function. Whatever knucklehead is in charge of their social media then went on to deny it, again, and attack me PERSONALLY, saying they found my account and accusing me of violating email regulations, ultimately indicating THAT was the reason my email function was gated.
I kindly corrected them, retorting that I never actually had the chance to initiate an email campaign, but I'd share my distasteful interaction with others.
I literally have an email from their support team telling me the function was gated because of the 2.0 update. I will happily send a screenshot of it to anyone interested in knowing more about this company.
For anyone at GoPipelinePro: I'm open to trying your platform again if you've changed your mind about gating the email function. But I'd like an apology from your social media manager.
July 22, 2023
Unprompted review