Go plans Reviews 

57
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

All the staff at Go Plans were made redundant two months ago today (the only people that knew about this were the Managing Director and Head of Sales), which came as a shock to all the team. We have... See more

Rated 1 out of 5 stars

Initially the service was fine. But the firm has gone bust as of mid Dec. However the Director must have known of the financial issues even when they insisted on a second large payment just a coupl... See more

Rated 1 out of 5 stars

Hi all, since they haven't appointed the liquidator yet, they are scamming us. We shall go for legal action against the director and the managing team. Lets group up.

Rated 3 out of 5 stars

Same as others paid up for loft construction planning and package including structural plans etc . Just realised today , that no one was picking up the phone and emails bounced back. Feel scammed as... See more

Company details

  1. Architect
  2. Architectural Designer
  3. Architecture Firm
  4. Structural Engineer

Written by the company

London-based residential architecture firm specialising in designing homes across England. Our expertise lies in delivering a concept-to-completion service, complemented by in-house structural engineering and project management services.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

57 reviews

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2.4

All reviews

(57)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a fantastic experience working Shilan, Joe and the team

We had a fantastic experience working with Shilan on the architects side, Joe on the building controls and structural drawings side, Renata on tendering and Abigail on third party fittings. They provide such a great all encompassing service and everything is to a very high standard. Shilan''s drawings were really impressive and she was very proactive in ensuring we got planning permission promptly. We are continuing to work with Joe and he is so helpful. Highly recommend. Reasonably priced too.

May 16, 2025
Unprompted review
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Reply from Go plans

Hello William,

Thank you for such a positive feedback, we're happy we could help and be part of your project.

All the best,
The Go Plans Team

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Rated 5 out of 5 stars

It was our first time asking for…

It was our first time asking for planning permission. It was very stressful but Shilan patiently dealt with our enquiries throughout the whole process. Coped with our frustrations and managed to gain us planning permission for our project. Many thanks to Go plans and especially Shilan for all efforts. Thank you.

May 12, 2025
Unprompted review
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Reply from Go plans

Dear Shinder,

Thank you for your kind feedback! We’re thrilled to hear you had a great experience. Shilan is indeed a valuable member of our team, and we’re glad she made a positive impact. Thank you for choosing Go Plans for your project — we truly appreciate it.

Kind regards,
The Go Plans Team

Rated 5 out of 5 stars

Good service at a good price…

Goplans gave me a very affordable and efficient service. I had designed my alterations and Guido helped me to bring that to paper. He was incredibly quick to respond to all my requests. It was tricky to get councils approval and he was patient in helping me navigate this. Jo was also quick to respond to queries about building control and the engineer was also very helpful and creative. I would recommend the Goplans team.

May 31, 2024
Unprompted review
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Reply from Go plans

Hi Toni,

Thank you for your feedback, we're happy we could be part of your project. It looks absolutely gorgeous.

Rated 5 out of 5 stars

We have found GoPlans to be very…

We have found GoPlans to be very professional and responsive as a partner architectural firm. Highly recommended.

April 15, 2025
Unprompted review
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Reply from Go plans

Thank you for the positive feedback. Always happy to collaborate on projects.

Rated 5 out of 5 stars

Architectural service

the experience was outstanding ,we highly recommend them to anyone looking for thoughtful and innovative architectural design and services

April 14, 2025
Unprompted review
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Reply from Go plans

Dear Sevak,

Thank you for the positive feedback. We're glad you have chosen us to work on your project.

Best,
Go Plans Team

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Rated 5 out of 5 stars

High quality plans, reliable service

We used Goplans after we were let down by a local architect (who took several months to turn around plans for a double storey extension). The service from Goplans could not have been more different. Professional, reliable and supportive. After months of stress, Goplans took all the stress away and turned around our plans within just two weeks (this included three revisions)! The plans were perfect, Shilan really captured everything we wanted and found solutions to issues we were encountering by coming up with pocket doors and access points we had not thought of. Shilan at Goplans made the process so easy and simple. Our planning application was approved without issue. We wish we had used Goplans right from the outset. I would also like to add that I live in Preston and there were no issues whatsoever with Goplans being based further afield.

March 26, 2025
Unprompted review
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Reply from Go plans

Dear Anna,

Thank you very much for sharing your experience here. We're glad we could help you and make the process seamless.

Best,
The Go Plans Team

Rated 1 out of 5 stars

Had 2 calls booked in

In response your comments, you have a link part of your email communications for your clients to pick an appropriate available time for an appointment. There was no reason for me to reply with my contact number.
In addition to the first appointment missed!! I was 5 minutes late to join, I called the office with no reply. Happy to sent you proof of calls I made on the 3 occasions where no show and no phone calls answered.
I am sorry if the truth is not acceptable, I run my business on customers reviews too! This is the best way forward. I have no time to waste writing comments unnecessary.
Thank you

Had 2 calls booked in. Next day you receive email saying techinical issue. Nonsense! No one shows up for a call. Cannot trust them with house plan if this is how they value customers time!

March 19, 2025
Unprompted review
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Reply from Go plans

Thank you for your feedback. However, our records show that you scheduled three video consultations but did not attend any of them. Additionally, we reached out via email requesting a contact number to ensure smoother communication, but unfortunately, we did not receive a response.

We take our clients' time seriously and always strive to provide the best possible service. If you would like to discuss your experience further or if there's anything we can do to assist, please don't hesitate to get in touch with us via phone or email.

If you feel this review was posted in error, we kindly ask that you consider removing or updating it, as it does not accurately reflect our efforts to connect with you.

Go Plans Team

Rated 5 out of 5 stars

Great helpful team!!!

We couldn't be happier with the support we received for our loft conversion. The team was very helpful from detailed drawings and successful planning applications to their tireless work in overcoming initial hurdles due to our house layout, this team provided a truly comprehensive service. We definitely recommend them.

April 17, 2024
Unprompted review
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Reply from Go plans

Dear Mircea,

Thank you for your kind words and for trusting us! We're thrilled to have been part of your journey and happy we could help.

Best,
Go Plans Team

Rated 5 out of 5 stars

Creative solutions and a pleasure to work with

Go Plans did a terrific job creating a comprehensive lighting/electrical design for my home extension, and in particular suggesting a solution for a tricky ceiling configuration that not only solved the problem, but which I love. The team were quick, responsive, and generous with their time throughout the process, and I'd gladly work with them again.

February 13, 2025
Unprompted review
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Reply from Go plans

Thank you so much for sharing your positive experience with Go Plans. We look forward to working with you again in the future.

Best,
Go Plans Team

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Rated 5 out of 5 stars

We had a very positive experience

We had a very positive experience with Go Plans. They were efficient and helpful in redesigning the upper floor of our Victorian house in London. The team provided the necessary calculations for some large door openings and handled the planning permissions with the council in a conservation area, which added an extra layer of complexity. Overall, we’re pleased with the service and would recommend Go Plans for anyone needing reliable support with their home projects.

January 16, 2025
Unprompted review
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Reply from Go plans

Dear Yan,

Thank you for sharing your positive experience with Go Plans, we really appreciate your feedback. Thank you for choosing us and trusting Go Plans with your project.

Best,
Go Plans Team

Rated 5 out of 5 stars

Go plans have been really efficient and…

Go plans have been really efficient and helpful, they have given me guidance on how to develop my house and design it. 5 star service and workmanship.

September 2, 2024
Unprompted review
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Reply from Go plans

Hi Patrik,

Thank you very much for sharing your positive feedback. It was a pleasure working on your project.

Best,
Go Plans team

Rated 5 out of 5 stars

Great experience!

We were very pleased with Go plans work. They were very friendly and efficient, and were always available to answer our questions. Would definitely recommend it!

July 25, 2024
Unprompted review
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Reply from Go plans

Hi,

Thank you for your positive feedback.

Go Plans team

Rated 5 out of 5 stars

The only architect you need!

Awesome. Just fab. I needed help end to end across architecture, engineering, technicalities, design, council representation as well as an SoW for the whole project to be delivered (as well as quoted for by builders) for a rear extension and internal reconfiguration with chimneys, toilets, plumbing and walls. The entire team was brilliant from start to finish with little fuss. When I had a major issue with UKPN and council over legacy power supply issues with my house, Go Plan acted immediately after I escalated to them and managed to amend plans asap for approval within 5 days. Trustworthy, approachable and above all, value! This goes for the whole team, Oli, Shilan, Joe, Aswin and last but not least, stitching everything together, Renata, what a gem she is. Go Plan will be used again for future projects, for sure!

August 1, 2024
Unprompted review
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Reply from Go plans

Dear Habi,

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our team. We look forward to working with you again on future projects!

Best,
Go Plans Team

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Rated 5 out of 5 stars

Very professional service .

Very professional service .
Did exactly what they said they would do.
I had a series of disappointments with other architects for a project on my house ( dormer ) and I asked Oliver & Ashwin to only take the project on if they could deliver .
They reviewed & researched my case beforehand and then took the job on , saying that they were reasonably confident .
We did get our planning permission and we are very happy .
We will definitely work with them again !!

Raj
Ealing

July 20, 2024
Unprompted review
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Reply from Go plans

Dear Raj,

We're so glad you are happy with the services provided by Go Plans and that we could help you achieve your dreams. Looking forward to working with you soon on your upcoming projects.

Best,
Go Plans Team

Rated 5 out of 5 stars

Kitchen Diner Project, Bromley area.

Prompt replies to any enquiries, drawings completed quickly, friendly knowledgeable staff, quick turnaround of planning deliverables with understandable explanations and highlighting potential issues.

June 6, 2024
Unprompted review
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Reply from Go plans

Hi Ben,

Thank you for your positive feedback. We're glad we could help you with your project and thank you for trusting and choosing us.

Kind regards,
Go Plans Team

Rated 5 out of 5 stars

Very professional and helpful

Go Plans assisted me on my extension and ground floor refurb project. I have enjoyed working with Oliver and Renata over the past 9 months. Oliver is very kind to provide me with a floor plan of the whole ground floor although they charged me on the side return extension. Renata has been quite helpful to recommend kitchen provider, partywall solicitor, etc. The partners they have suggested are very professional and did a good job for me. They also helped me review two quotes. Paul did a very detailed breakdown analyses for me and helped me understand what I should focus on and do further negotiation. In the end, I decided to use my own builder but the ones they recommended are really competitive - that is why it was a very difficult choice for me! However, I chose my own builder in the end just because they did quite a few projects for me in the past. I have to say that overall, Go Plans provide a very good service and I am very happy about. I definitely recommend.

May 22, 2024
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Reply from Go plans

Dear Fang,

Thank you so much for sharing your experience with Go Plans. We're thrilled to hear you're satisfied with our services and look forward to seeing your project come together.

Many thanks,
Go Plans Team

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Rated 5 out of 5 stars

Our dream extension

Over the past few years my partner and I have been talking about extending onto our lounge and turning it into a dining area, as well as a place to perform our music to friends and family.

We didn’t know where to start and found it very daunting, so a friend suggested finding project management which made total sense.
I came across a few companies that offered some kind of project management, but after speaking to one of the team at Go Plans I found they were the only company that offered a bespoke service from start to finish.

Once we spoke about the cost of project management, I initially thought it was a little pricy however, once they broke it down, I realized they were actually very reasonable as they end up saving you a fair amount of money, so for me it was a no brainer and decided to go for it.

I am now at the tendering stage, and it is going very smoothly and importantly stress free for both my partner and me.

The team at Go Plans are very attentive and make you feel totally at ease as they have a professional team member for every area of the build.

To sum it up so far, I am extremely happy as they really do cover absolutely everything and each team member I have spoken to is friendly, professional and very good at their job.

I look forward to continuing the project with Go Plans as I know I am in very good hands.

March 27, 2024
Unprompted review
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Reply from Go plans

Dear Stuart,

Thank you for the positive feedback; we're delighted to hear that you're satisfied with the project's progress and our team. Looking forward to continuing the project together throughout the build.

Go Plans Team

Rated 5 out of 5 stars

Excellent service

My experience with Go Plans was very good, communication was excellent and they explained everything very clearly. We received documents in a timely fashion and I would definitely use them again.

January 30, 2024
Unprompted review

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