DO NOT GO WITH THE COMPANY BEFORE READING THIS!!!!! They tried to deliver my medication when no one was home, they have now had my medication 9 DAYS !! They still have not re-delivered my medication a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more
My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phon... See more
Company details
Written by the company
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contact info
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
4.5
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT GO WITH THE COMPANY BEFORE…
DO NOT GO WITH THE COMPANY BEFORE READING THIS!!!!! They tried to deliver my medication when no one was home, they have now had my medication 9 DAYS !! They still have not re-delivered my medication and tomorrow will be 10 days! They also, throw my medication in my neighbours garden which was on camera, I wasn’t aware it was there so it was out on her garden the whole day and night whist is was raining and my medication was destroyed not only that the neighbours have cats bearing in mine this is all on camera!!! I have had to report this company to the medical board and ombudsman whom I’m now in close contact with as this has not been resolved. Good job we both have cameras on our front and back gardens
May 9, 2026
Unprompted review
Reply from Gordons Chemists
Hello Kayleigh,
Unfortunately we are unable to find any record of you as a customer or patient of ours.
We would be deeply grateful if you could contact us by emailing info@gordonsdirect.com. Please advise us which of our branches you are a patient of, and provide us with your full delivery address. We'll then be able to look into this.
We look forward to hearing from you, and being able to resolve this for you.
Best wishes,
Gordons Chemists
Advertisement
Everything fine
March 19, 2026
Downpatrick branch
Called into Downpatrick branch as I needed photos for driving license and passport renewal.
The service was excellent.
March 2, 2026
Unprompted review
Surprisingly quick
It’s the first time order from Gordon’s direct. I was pleasantly surprised by the whole process, from ordering to delivery. Would definitely use them again.
February 16, 2026
Easy experience dealing with Gordon's Chemist
Dealing with Gordon's Chemist,turned out to be a painless transaction,the item I bought was at the right price, delivered quick,and the company kept me in the picture with Emails.I will diffently use this Company again.
Thanks Robert.
February 18, 2026
Unprompted review
Advertisement
Excellent service.
I ordered these items and delivery was very fast and I’m happy with the purchase.
February 3, 2026
Unprompted review
Hairdryer arrived promptly in…
Hairdryer arrived promptly in appropriately wrapped packaging. Speedy service. Great discount on the hairdryer, hence the reason for purchase.
January 19, 2026
Impressive customer service
While I rarely post reviews, I need to thank Gordon's Chemists for great customer service. When I had a faulty product purchased from Gordon's and the manufacturer could not send a replacement (after requesting I send it back to them, but no longer in stock), Gordon's sent me a replacement straight away when I provided the evidence of the fault via email.
January 8, 2026
Unprompted review
Advertisement
Great experience
Great experience, great price, great communication, super quick delivery. Perfect
November 24, 2025
Unprompted review
Advertisement
I would recommend Gordons Direct to any one
I found Gordons Direct via Google. I purchased some aftershave. The price was the best I could find and delivery was quick and well packed. Would defiantly use Gordons again and would not hesitate to recommend to any one.
October 24, 2025
Unprompted review
Gordon's answer to my review
If you read the reply from Gordon's to my review of 24th September, they state that I was in contact with their customer services dept,and actually spoke with them.
This is incorrect. It never happened.
I'm surprised and disappointed that Gordon's would actually do this.
Will be interesting to see how they explain this nonsense.
October 3, 2025
Unprompted review
Reply from Gordons Chemists
Dear Mr. Hodges
Please accept our apologies for any confusion caused. It was my understanding that a member of our senior management team had been in touch with you, and I apologise that I've gotten this wrong.
I'd be grateful if you could contact us via email, to provide us with your contact details. We'll then be able to reach out to you in person.
Apologies again for this confusion.
Peter | Gordons Chemists
Delivery still not arrived some 12 days…
Delivery still not arrived some 12 days later
September 29, 2025
Unprompted review
Reply from Gordons Chemists
Hi Rob
Many thanks for getting in touch. We're very sorry to learn that your order has not reached you, to date.
We'd be grateful if you could get in touch with our Customer Services team by emailing: info@gordonsdirect.com. We look forward to hearing from you.
Best wishes
Gordons Direct
Advertisement
100% Happy with my order and the…
100% Happy with my order and the delivery time frame. Would use this company again.
September 17, 2025
Reply from Gordons Chemists
Many thanks for your feedback - we greatly appreciate this!
Easy to find what I was looking for
Easy to find what I was looking for. Value for money. Goods delivered in a timely fashion.
July 18, 2025
Fast delivery and great offers .
July 21, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.