GoSkippy Insurance Reviews 29,406

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the website for being user-friendly, straightforward, and easy to navigate, making the process of getting a quote and setting up insurance quick and efficient. Many people found the prices to be competitive and affordable, often saving money compared to other providers, with some noting the inclusion of valuable extras. However, some customers experienced issues with the online system, encountering errors or being unable to complete their purchase online. There were also instances where the quoted price increased during the process or renewal quotes were significantly higher. A few people reported dissatisfaction with customer service, citing slow responses, unhelpful interactions, or difficulties resolving issues.

What people talk about most

Price

Reviewers mention ambiguous feedback about price. Many customers praise competitive and affordable prices,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the setup and... See more

Service

Clients share ambiguous opinions on service. Many reviewers express dissatisfaction, citing issues like... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised helpful agents who... See more

Website

People report positive experiences with the website. Many customers found the website easy to navigate, well... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was clearly explained and I found the whole on-line experience a stressless task. I was slightly disappointed about the level of excess for windscreen replacement cover.

Rated 4 out of 5 stars

The flow from the comparison website to the actual booking of insurance was seamless. Prices were comparable and it was easy to see what I was paying for.

Rated 4 out of 5 stars

I was guided by the quote being the lowest price saving me £120 on my existing provider. I couldn't get the insurance online because it kept on kicking me out. I had to call your customer care to ge... See more


Company details

  1. Money & Insurance

Information provided by various external sources

GoSkippy is a fresh, independent insurance broker set up to bring you first class insurance at the most competitive prices. Knowing the financial pressures we are all under these days, we search available insurers - including our own in-house company - to find you the best deal to suit your needs and pocket.


Contact info

4.1

Great

TrustScore 4 out of 5

29K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Amending policy

Able to amend my car insurance policy to add my partner on at a really reasonable price. I got a call back later on in the day as there was an issue during the first call, they had solved the issue and all was sorted in the end. Thank you!

April 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Go Skippy or Premium Credit?

I have had a really concerning experience with Go Skippy. I bought car insurance with payments through Premium Credit. I got a letter from Go Skippy saying I had not paid and my insurance would be cancelled. My bank account shows that payments were made by me every month as agreed.
I contacted Go Skippy's credit department who looked into it as emailed back that all was fine, payments had gone through. Sorry for any inconvenience.
Then I get a letter, dated 2 weeks earlier, saying my account was unpaid and my car is now uninsured!
I can't work out who is at fault - Go Skippy or Premium Credit so I'd recommend avoiding both.
Now I urgently need new car insurance :(

April 17, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer concerns very seriously and appreciate any feedback. Please could you email your concerns along with your vehicle registration to reviews@goskippy.com. We can then locate your policy and assist you further. Thank you.

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Rated 1 out of 5 stars

Very cold

Very cold, cruel and nasty company. Ruthlessly chased me and threatened me over cancellation charges even though they new i was in a financial crisis. They could have shown abit of kindness and compassion and waved the charges

April 17, 2026
Unprompted review
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Reply from GoSkippy Insurance

Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the level of service you've recently experienced with us. We aim to always provide excellent customer service and I'm sorry if we may have dropped short on this occasion.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com. We will then contact you to discuss this further.

Rated 1 out of 5 stars

Terrible company

Terrible company. After an accident, they refused to offer any kind of assistance or support, stating they’d write off my car when the repairs were minor. In addition to this they stated that my voluntary excess was high and that I’d owe them more cash; my voluntary excess was £200 which was more than affordable at the time. Recently, I reached out to switch vehicles and they quoted £355 per month for a Ford Fiesta. Since I chose to cancel my premium due to it being too expensive, they charged an extortionate price that I cannot afford at this time for the cancellation. I will never use this company again

April 16, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer concerns very seriously and appreciate any feedback. Please could you email your concerns along with your vehicle registration to reviews@goskippy.com. We can then locate your policy and assist you further. Thank you.

Rated 1 out of 5 stars

I do not recommend anyone to purchase insurance from GoSkippy

I purchased an insurance policy from Go Skippy. A week later my car is broke down and sold it. I cancelled my policy 20 days after the purchase. The first instalment was £190 which I paid when I purchase. After the cancellation they send me an invoice and asked additional £154. The cancellation fee on their website clearly states that £50 plus the days I used the policy which I used only for 20 days and I paid for the whole month. I called the customer support and they admit that the documents that I signed and the policy on their website is different but they refused to do anything about it. I am going report this company to trading standards and also financial conduct authority. I do not recommend anyone to buy insurance from this company.

March 26, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the level of service you've recently experienced with us. We aim to always provide excellent customer service and I'm sorry if we may have dropped short on this occasion.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com. We will then contact you to discuss this further.

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Rated 5 out of 5 stars

EXCELLENT

Go skippy website is very easy to navigate and very to use , the prices of car insurance is absolutely spot on , I couldn't ask for a better insurance company to go with

April 14, 2026
Unprompted review
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