GoSkippy Insurance Reviews 29,406

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the website for being user-friendly, straightforward, and easy to navigate, making the process of getting a quote and setting up insurance quick and efficient. Many people found the prices to be competitive and affordable, often saving money compared to other providers, with some noting the inclusion of valuable extras. However, some customers experienced issues with the online system, encountering errors or being unable to complete their purchase online. There were also instances where the quoted price increased during the process or renewal quotes were significantly higher. A few people reported dissatisfaction with customer service, citing slow responses, unhelpful interactions, or difficulties resolving issues.

What people talk about most

Price

Reviewers mention ambiguous feedback about price. Many customers praise competitive and affordable prices,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the setup and... See more

Service

Clients share ambiguous opinions on service. Many reviewers express dissatisfaction, citing issues like... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised helpful agents who... See more

Website

People report positive experiences with the website. Many customers found the website easy to navigate, well... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was clearly explained and I found the whole on-line experience a stressless task. I was slightly disappointed about the level of excess for windscreen replacement cover.

Rated 4 out of 5 stars

The flow from the comparison website to the actual booking of insurance was seamless. Prices were comparable and it was easy to see what I was paying for.

Rated 4 out of 5 stars

I was guided by the quote being the lowest price saving me £120 on my existing provider. I couldn't get the insurance online because it kept on kicking me out. I had to call your customer care to ge... See more


Company details

  1. Money & Insurance

Information provided by various external sources

GoSkippy is a fresh, independent insurance broker set up to bring you first class insurance at the most competitive prices. Knowing the financial pressures we are all under these days, we search available insurers - including our own in-house company - to find you the best deal to suit your needs and pocket.


Contact info

4.1

Great

TrustScore 4 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Bunch of crooks

Bunch of crooks. Took £25 out of my account for no reason. I know they'll hide behind the credit company, but it's their choice of supplier, so their fault. Never trust them.

April 13, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. Allow me to look into this charge for you, please could you email your concerns along with your vehicle registration to reviews@goskippy.com. Thank you.

Advertisement
Rated 1 out of 5 stars

Won't provide renewal quote

Got van insurance last year, paid in full before the policy started, towards the end of the policy I upgraded my van to a newer model & paid the extra £120 to transfer over for the remainder of my policy so all fine with me.
Got a renewal email telling me that they were unable to provide a quote to renew.
Called customer services to ask why they didn't give me a renewal quote as I'm 48 years old with an extra year no claims & they couldn't even tell me why.
I would have just let the renewal happen & pay upfront again to save time on getting renewal quotes.
I am now with another company & will never use go skippy again for my van, my car, my son & my daughters cars as it seems that they don't want my business.
Then they had the cheek to send me an email saying they were sorry to see me leave, outstanding!

April 10, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the level of service you've recently experienced with us. We aim to always provide excellent customer service and I'm sorry if we may have dropped short on this occasion.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com. We will then contact you to discuss this further.

Rated 1 out of 5 stars

They are not good

They are not good. They have repeatedly tried to take multiple payments from me with no explanation or reasoning and then they cannot justify themselves why they tried to take it, even after i cancelled them with the phone call stating that i do not need to pay anything more. DO NOT GO WITH THEM if you want good insurance. Yeah definitely do not continue with these guys as well if you want good insurance. They are pure money grabbers.

April 12, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer concerns very seriously and appreciate any feedback. Please could you email your concerns along with your vehicle registration to reviews@goskippy.com. We can then locate your policy and assist you further. Thank you.

Rated 1 out of 5 stars

Awful

Awful, I have been with Go Skippy Insurance for almost 2 years and because I am no longer needing a car they are charging me over £100 cancellation of policy fee, terrible.

April 12, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We are sorry to hear of your recent experience. I would like to look into this matter for you so could you please email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com.
We can then locate your policy and assist you further. Thank you.

Rated 2 out of 5 stars

Not the best

The company seems generally cheap however the helplines and chat bot are poor quality and of bare assistance. I wanted to cancel my car insurance policy as I sold the car and it cost me £110.

April 11, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. Allow me to look into this charge for you, please could you email your concerns along with your vehicle registration to reviews@goskippy.com. Thank you.

Advertisement
Rated 1 out of 5 stars

emrancy Sergey

I had a emrancy Sergey and I was paying monthly but I missed 1 payment. And instead of me paying twice they outright stopped my insurance.

And I had to pay a fee to cancel the insurance which was not my fault.

SCAMMERS !!!

February 28, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We are sorry to hear of your recent experience.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com.
We can then locate your policy and assist you further. Thank you.

Advertisement
Rated 3 out of 5 stars

Absolutely standard cheap provider.

Absolutely standard cheap provider.

No frills. No driving other cars (despite parts of their website saying it's offereed). No negotiation on renewals when they offer a 20% bump with no claims made.

The RAC cover they add also had me stood at the side of the road for over 7 hours waiting for a pickup.

I can't recommend them as being good in any way, but if you're looking for cheap and they're the cheapest (and you don't need to drive anyone else's car) then why not?

April 10, 2026
Unprompted review
Rated 4 out of 5 stars

Just one small problem

The informations was great load of it but found it a bit difficult trying to set it up on the app. I still haven’t managed it as it asking for a code but doesn’t actually give me one but overall quite great.

April 9, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Never again.

Never again.
Just wanted to change car in my insurance
Old car Astra j Diesel estate 2012
New car Toyota Auris hybrid 2018
Policy ends in 4 months
They said I'll have to continue paying which is £80pcm Plus additional £450
New car in lower insurance group.
Got different provider with new policy at the same £80 PCM
Never again.

April 9, 2026
Unprompted review
GoSkippy Insurance logo

Reply from GoSkippy Insurance

Hi, thank you for your feedback. We are sorry to hear of your recent experience.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com.
We can then locate your policy and assist you further. Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look