Gosselin UK  Reviews 

Well managed shipment from end to end!!

Efficient, nicely packed. Longer transit time but this was translated into a cheaper rate than direct transport.

Gosselin assisted me with my cross-continent relocation, the entire experience is very smooth. They have a great local partner in Singapore, the team is highly efficient from video interview to the packing, my belongings are handled with great care. Gosselin team in the UK is also very helpful & efficient in making sure I'm aware of every step of the process, answering to emails in a responsive manner. I look forward to work with Gosselin again for future moves.

Excellent service from this company throughout the process of moving my belongings from Madagascar to UK. My heartfelt thanks to Mary, who kept me informed at every stage, and to Blake and his team who delivered to my doorstep with everything intact. Highly recommended!

Excellent team of Danny, Rob, Roy and Gordon packing and loading and removing from our house over 3 days. Respectful, careful, wise (their experience showed) and very good humoured as they worked hard. Mary from Gosselin checked in very day. Very pleased. Confidence for delivery still to France to follow. Thank you. (Also pleased with Doree Bonner team who made a separate job move of items, including piano, a week earlier, thank you to them too)

Highly professional and friendly service for our move. Thanks to all the team involved!

Very responsive, cordial customer service. Household items arrived from US to Italy within the approximate timeframe and all arrived in good condition. I was notified via email when the items arrived at the Port and also, I was notified of the date and time the trucking company delivered. Satisfied with this company.

Their groupage service takes quite long but they made an effort to prepone the delivery, which I really appreciate.

Extremely disappointing experience with Gosselin Moving.
I contracted a full door-to-door international shipment of 11 motorcycles from Europe to US expecting a professional and transparent service. Instead, I was met with a series of surprise charges after the shipment arrived in the U.S., including:
• Over $4,000 for uncrating, even though their own salesperson assured me uncrating was included in the original quote;
• Over $2,400 in storage fees, despite delays caused by their lack of coordination;
• An additional $1,300 inspection fee — none of which were disclosed up front.

When I raised concerns, responses were delayed, inconsistent, and contradictory. I have call logs and written records proving I tried to contact them and provided the delivery address in time — they simply didn’t follow up.

To make matters worse, their communications claim neither they nor I accept the charges, yet I’m still being told to pay Paxton (their U.S. partner) directly. It feels like a complete lack of accountability, and frankly, I feel misled and taken advantage of.

I’m now forced to consider legal and regulatory action just to get what I already paid for.

If you value clear agreements, transparency, and basic professionalism — look elsewhere.

— Davide C.

I was referred to Barbara Savelli at Gosselin by a friend that had a positive experience with a move to Italy. I am so happy I took his advice! Barbara and her team are exceptional and the vendors she partners with along the way are also excellent. ALL of my things arrived safely and without incident. For a move to Italy I recommend Barbara and her team without hesitation!

During our moving from Abu Dhabi to Hamburg, we got our bed mattress and swing chair shipped separately since they didn't fit into the container. The local company in UAE worked with Gosselin Moving in Europe for this shipment.
First, I was asked to pay a customs demurrage fee of 100 € due to a customs clearance issue, which was divided equally among the customers who shared the container.
I objected to the calculation since our volume share in the container was significantly low, but proceeded with the payment not to cause any delay and additional charges accordingly.
The second issue was regarding the parking permit. Loading/unloading with larger vehicles over an extended time-frame requires paid parking permit in Germany. This parking permit also depends on the size of the vehicle.
I asked few times the size of the vehicle, and Gosselin Moving confirmed that it's going to be an 18 m truck+trailer combination. Therefore, I had to pay an extra amount of 25 € for a larger parking space.
However, the items were delivered by a regular 12 m.
This additional fee occurred totally due to the inaccurate information shared by Gosselin Moving, and the customer representative refused to compensate my loss.
I expressed my disappointment to the customer representative, and told that I'm going to report it to the local agency in UAE and submit a review in common platforms. So, I wrote about my experience in Trustpilot.
Only after few days, I was called by the team manager of the customer representative whom I was in contact with. Following a sincere apology the excess amount of customs demurrage cost and more than half of the parking permit fee were reimbursed.
It was a true kind of customer-happiness-oriented approach by Gosselin Moving, following up the case, showing accountability and proceeding with the corrective action. My initial negative experience turned in to a happy ending thanks to the responsible management of Gosselin Moving.
I would like to thank Trustpilot as well providing such a useful and trustworthy platform.

I did not move with them, as their offering procedure and specifically the respective sales person were already a bad experience: The salesperson informed me that the procedure would be a video call rather than an in-person visit. I agreed. However, before the meeting, I received an excessive number of bothersome reminders.

I was on time, but first had to wait for the salesperson, who was late. When he finally joined, he came across as slightly domineering and did not listen much to the description I wanted to give. Instead, he first requested me to wait while he opened specific folders in his system. It then took 10 minutes to clarify the parking situation around my current home before he started asking about the parking situation at my new place. At this point, I asked him why he could not simply check Google Maps for this information.

We eventually started the actual assessment of the items to be moved, already delayed. As I showed him four posters in a small pre-entrance room, he became slightly grumpy because I had not mentioned this room (approximately 3 sqm) when he had asked for the number of bedrooms. He then started taking pictures of the four posters. I asked him if he intended to take photos of all my paintings and etchings, as I have over 100. He confirmed that everything needed to be photographed. I pointed out that this would take hours and that, due to the delays, we were already behind schedule. He simply replied, "This is how it works."

At this stage, I told him that continuing made no sense, as all other competing companies had needed less than 30 minutes for the entire assessment. However, the issue did not end there: Two days later (on a Sunday), he contacted me again via email to offer an in-person visit—though he only had a single available slot, almost two weeks later, which would have been just 10 days before the actual move.

As I had copied the CEO of Gosselin in my response, the salesperson then claimed that he had been on time and well-prepared. Unfortunately, the pictures he had taken did not record the time. Regardless, his general attitude was bossy and, quite obviously, dishonest—making it absolutely clear that I would never choose this company for my move (especially after reviewing other comments on this page).

Just to mention one positive aspect: His manager also sent an email, which was at least friendly and appreciative of my feedback. However, this intervention did not change the salesperson’s attitude in any way—he continued the conversation, even though I had already informed him that it needed to end.

⭐️⭐️⭐️⭐️⭐️ Extraordinary Relocation Experience with Gosselin-Moving!

I recently relocated from Ireland to Austria, and choosing Gosselin-Moving was the best decision I could have made. From start to finish, the entire process was seamless, stress-free, and handled with absolute professionalism.

1. Outstanding Sales & Customer Support
From the initial consultation, the sales team provided clear, detailed information about the process, costs, and timeline. They were extremely transparent, ensuring I knew exactly what to expect. The pricing was incredibly competitive, especially considering the current market rates—offering exceptional value for the level of service provided.

2. Exceptional Move Manager – Rachel
A special thanks to Rachel, my Move Manager, who was absolutely phenomenal. She maintained continuous communication, providing regular updates at every stage of the move. She was professional, proactive, and incredibly responsive, ensuring that everything stayed on track.

3. Organized & Efficient Account Management
The account person handling my move was highly efficient and well-organized, ensuring that all paperwork, invoices, and documentation were processed without any issues. Every detail was managed with great precision and clarity.

4. Expert Packing & Pickup Team
The pickup team was exceptionally polite, professional, and highly skilled. They arrived exactly on time, working with incredible efficiency while handling my belongings with the utmost care. The packaging materials provided were of top quality, ensuring maximum protection for every item. Each box was clearly labeled and marked, making the unpacking process incredibly easy.

5. Fast, Safe, and Damage-Free Transport
Gosselin-Moving exceeded all expectations in terms of speed and reliability. The delivery was extraordinarily fast, much quicker than I had anticipated. Every single item arrived without a single scratch, dent, or damage—a testament to their highly skilled logistics and careful handling.

6. Commitment to Timelines & Professionalism
They demonstrated absolute professionalism and commitment to the agreed dates and times. Their precision and punctuality were truly impressive, ensuring that my move went exactly as planned without any delays or last-minute surprises.

Final Verdict – 100% Satisfied & Highly Recommended!
I can confidently say that Gosselin-Moving is the best relocation service I have ever used. Their combination of professionalism, efficiency, speed, communication, and affordability is simply unmatched. If you are planning an international move, look no further—Gosselin-Moving will make the process smooth, stress-free, and highly affordable.

A huge thank you to the entire Gosselin-Moving team for making my relocation from Ireland to Austria such a fantastic experience!

⭐️⭐️⭐️⭐️⭐️ 5 Stars – Absolutely Recommend!

Gosselin made sure my move was smooth and stress-free. With so much to organise, this was one less thing for me to worry about. Great service all round, highly recommended

We used Gosselin on our recent move from London to Paris.

The teams at both ends were great and the communication with the office was easy.

There was a minor misunderstanding regarding the parking at our home but it was quickly rectified and the team coped well. I wish all our moves had been that easy.

Big shout out to Nathan and the team.

Payed to move my personal belongings from Belgium to Indonesia/Bali. "You have nothing to worry about, all will be done for you" though I made my concern very clear about the type of items. On delivery it became quickly clear that the manner of packing was not suited at all for this type of transport, a shipping container to the other side of the world. Making the claim, proved with pictures and video's, their promises coulnd't be further from the truth. It took me several weeks to get the claim done due so many items and their quite complicated system. Although I payed for VIP service, no pictures/ video's or accurate detail for the inventory was made by them so I had to do everything myself from the start to put the claim together. No customer should ever be put in such a position after realising what a disaster was unfold. More than 50 items were shattered and damaged, proven by pictures and video's. This includes collector and vintage items, Panasonic TV and Bosch oven. Turned out the electronic devices were marked as not knowing the working condition, marked in a second inventory which you only receive to make the claim, though all were in perfect working condition at that time. The content of almost 30 plastic storage container from the basement was not packed at all. Lost a lot of items due shattered and x-mas/ Halloween sets not complete anymore. Many items not even packed= damaged. Around 20 items lost, simply vanished in thin air! Mostly metal items or items from packed/ unsealed bags but above all also the original pictures of my ancestors and all the milestones of my life since I was a toddler, born in the sixties.
1/5 of the total claim, around € 1000 was offered at the start which only covered only the repair of my oven. Later on after contacting and their full responsibility was acknowledged in writing by the CEO of Belgium, it will never cover the total cost to buy and pay the massive import taxes for most of these items of the same brand and quality due not available in Indonesia, not to mention the emotional value.
To make things even worse, the collector and vintage items are international not even available anymore due their originality since I'm a collector since my teenage years so no possability at all to replace most of the damaged, shattered and lost items.
Regretting big time finding out about these reviews after the damage was done. There's always a possability things can go wrong but this is out of proportion, leaving me completely in shock about this devastating unforgivable result. Certainly after receiving messages from the staff that I'm frustrated and apologies for the few??? items I have lost. Though presenting themselves being active all over the world with thrust worthy partners, to my experience they have no clue about the reality on the country of destination.. Professional negligence and declining the actual full responsibility for their own massive mistakes, starting with the packaging process, seems to be in reality more their profession rather than delivering the promised professional service.

The team were amazing , helpful , understanding and very pleasant they had a much longer day than they expected but their attitude and personality was always upbeat. THANK YOU. I am more disappointed with the lack of support from the company to their employees , my delivery took much longer than was expected but they still had to return home ready for the next day . They should have been allowed an overnight rest , they could have then returned early ready for their next busy day .Shame on you Gosselin.

I used Gosselin transport from Belgium to the USA (two large 5 cubic meters crates). The packing team in Belgium did an excellent job and was trustworthy. Delivery to the USA was timely. That was the good part, The team in Belgium came with a small truck that could reach a house in a residential neighborhood. In the USA they informed that that the delivery would be done by an 18 wheeler truck (the largest trucks you can see on the interstate). If the truck could no reach my destination I would have to pay for the content to be transferred to a smaller truck. I ended up renting a storage unit really close to my house for a few weeks.
When the truck arrived in the US, the team did not count or inventory the boxes (each one has a number that is laballed at the origin). They unpacked really quickly and it is your responsibility to check and count. Fragile items that were not perfectly packed were broken (marble slab from antique furniture and antique plates). I did not take their insurance since those pieces are family antiques and cannot be replaced. My advice: double check packing of fragile items and check what they deliver.

I had an excellent experience with Gosselin Belgium and particularly with Shana Nobels. Shana was especially helpful because I was on tight timeline and she assuaged my anxiety by regular contact and doing all she could to complete my transition to another country in the time constraints I had. The men who deliver my furniture were early (!), quick, neat, careful, professional and nice.
It was a fantastic experience and I highly recommend Shana and Gosselin Belgium.
Sincerely,
Marie Crupi

I had an amazing experience with this company. Really nice people, great customer service and always helped me with everything that I needed. Thank you all for your support and patience, I do highly recommend the Gosselin moving as they are super professional and lovely people who will give you exactly what you are looking for. Thank you Emma Lightfoot, Rebecca Silva van de Geest and the whole Gosselin moving team. I am satisfied and happy that I found you and I had a pleasure to be helped by you the whole time. I wish you all the best and continue doing a great job. 😊👍🙃