We’ve been with this insurance company for several years, and recently there was some confusion with our renewal which caused our policy not to carry over. Even though we had to reapply as new cus... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend Superscript enough. After hitting a few roadblocks with our previous policy, we needed to get our insurance back in place quickly, and Kevin made it happen effortlessly. To say... See more
Company replied
Closing my business so reached out to see if I could cancel my plan. Within an hour I’d heard back, all cancelled and nothing to pay mid contract! Amazing service, will be using them again on th... See more
Company replied
So nice to speak with a real person who didn't just rattle off their list of questions with no rapport. Whilst I usually prefer to go direct for my insurance I used this site to compare my options a... See more
Company replied
Company details
- Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Insurance Broker
- Insurance Company
- Liability Insurance Company
Written by the company
Insurance should be a smooth ride, not a hop, skip and a jump. That's where we come in. We’re Superscript, an insurance broker for small businesses, landlords and high-growth tech firms. We offer advisory and broking services for businesses facing complex risks, alongside an intuitive online platform where you can buy and manage your insurance in minutes.
Insurance for businesses big, little and bold.
Written by the company
- No to cookie-cutter cover
- When it comes to insurance, there’s no such thing as ‘one size fits all’. Our cover is tailored to you and can be adapted to meet your evolving risks.
- Yes to five-star service
- An in-house claims team, UK-based customer support, and specialist brokers who are truly experts in their fields.
Contact info
Level 3, 16 Eastcheap, EC3M 1BD, London, United Kingdom
- 0333 772 0759
- hello@gosuperscript.com
- gosuperscript.com
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lack of response to my requests about an upcoming policy renewal
Superscript doesn't response any emails & phone calls about my upcoming policy renewal.
・The renewal date is 19th May
・Nobody has responded to my requests since April
・They keep updating my upcoming renewal payment without communication
Please reply immediately to communicate about my renewal contract. Otherwise, I prefer to cancel from the next period.
[Update]
I have finally received the reply and successfully changed the cover. Thank you.
May 4, 2026
Unprompted review
Reply from Superscript
Hi Hibiki,
Thank you so much for bringing this to our attention. This doesn't represent the quality that we strive for in our service.
We're really sorry to hear about your experience.
We understand that one of our Customer Success team has now been in touch to support you with your query.
If there’s anything else we can support you with, please give our team a call on 0333 772 0759.
Thanks,
The Superscript Team
Spent 2 days trying to get through
Spent 2 days trying to get through, all I want to do is update my policy. Can't cancel either. If I phone they say email, if I email they say phone. Let's hope I never have to claim. Will cancel when I finally get through.
May 1, 2026
Unprompted review
Reply from Superscript
Hello Nicole,
Thank you for your review.
We’re sorry you had difficulty reaching us.
We understand that one of our Customer Success team has now been in touch to support you with your query.
Take care,
The Superscript Team
Very poor service and difficult…
Very poor service and difficult cancellation process
I had a very bad experience with this business insurance provider. Nobody answers the phone, and emails are not responded to properly. It is extremely difficult to get any support when you need help.
The most frustrating part was when I tried to cancel the policy. Instead of making the process straightforward, they made it very difficult and tried to pressure me into staying. I also felt that the charges were unfair during the cancellation process.
Based on my experience, I would not recommend this provider.
April 30, 2026
Unprompted review
Reply from Superscript
Hi Razan,
Thanks for taking the time to share your experience — and we’re sorry it felt like such a frustrating one.
From what we can see, you bought your policy online just after midnight and received your documents straight away. We also tried to call you a few times the next morning, but weren’t able to get through. When you reached out later in the day, our team did manage to connect and help you directly.
That said, it’s clear things didn’t feel smooth or easy from your side — especially when you were trying to access your documents and talk to someone. That’s not the experience we aim to give, and we take that seriously.
On cancellation, we aim to be clear about how it works and any charges involved, but we know this can still feel frustrating in the moment. We’ll take your feedback on board as we keep working to make this clearer and more straightforward.
We have since been in contact with you and will be reviewing internally how everything was handled.
— The Superscript Team
Took my money, no confirmation email
I have messaged customer services saying I didn't get a confirmation email about the insurance product I bought (even though the money has left my account and I have received an email asking me what I thought of the service) and I am yet to receive a response from them. But they keep asking me for my opinion on how they've done...
April 26, 2026
Reply from Superscript
Hi Perez,
Thank you so much for bringing this to our attention. This doesn't represent the quality that we strive for in our service.
A member of our Customer Success team has since been in touch to resolve your query.
Take care,
The Superscript Team
The rep was very patient and gave a…
The rep was very patient and gave a thorough explanation of the policy
April 24, 2026
Reply from Superscript
Your review has made our day, Judy — thanks for taking the time!
Reply from Superscript
We're chuffed with your feedback, John!
Reply from Superscript
Thanks for such a great review, Jay!
Satisfactory and diligent services
Satisfactory and diligent team work and efficient service.
April 22, 2026
Reply from Superscript
We're so pleased to have helped, Mohammed!
Quotations process
During the quotations process, I asked three or so questions regarding a business insurance quote, to ensure it was what we required - no response from our adviser, customer service or complaints team, all emailed separately. During the quotations process itself I had to ring for an update on where they were before I even received the quote. Appalling customer service, no idea how it's so highly rated.
March 15, 2026
Unprompted review
Reply from Superscript
Hi there, Simeon,
Thank you for taking the time to leave a review.
We're really sorry to hear about your experience.
A complaint has been logged on your behalf and one of our team will be in touch soon.
If you need anything in the meantime please give our team a call on 0333 772 0759.
Thanks,
The Superscript Team
Reply from Superscript
Great to hear!
Feedback is a gift, so if there is anything we can do to bring your review up to 5 stars, please let us know.
Straightforward process
Very easy to progress the application and finalise and cimpetitive pricing.
April 13, 2026
Reply from Superscript
We're chuffed with your feedback, Tarlochan!
I spoke with Kevin K who supported in…
I spoke with Kevin K who supported in arranging a number of insurances for my business.
He was friendly, clear and gave great service- answering any questions I had (even throughout T&C’s).
It was great to speak to a human at the end of the phone.
April 13, 2026
Unprompted review
Reply from Superscript
Thanks for your lovely comments, Beth. We'll be sure to pass them on to Kevin.
Getting Public Liability Insurance was…
Getting Public Liability Insurance was quick and easy. I have been with them for 3 years now. Luckily I haven't needed them, but I know they are there if I do.. No fuss no bother, simple and great.
April 4, 2026
Reply from Superscript
Thanks for being an amazing customer, Wendy!
Recommend best online insurance tool
Great online tool no problems what so ever recommend this for insurance cover
April 9, 2026
Reply from Superscript
We're so pleased to have helped, David!
My policy is coming to end and I have…
My policy is coming to end and I have received no reminder for renewal. No communication at all.
April 6, 2025
Reply from Superscript
Hi there, Moh,
Thank you for your feedback.
We're really sorry to hear about your experience.
We understand that one of our Customer Success team has now been in touch to support you with your renewal.
If there’s anything else we can support you with, please give our team a call on 0333 772 0759.
Take care,
The Superscript Team
Reply from Superscript
Glad to hear you've had such a great experience, Charles!
I made the claim in augest and stee not resulved
I made the claim in augest and steel not resolved .
I have to pay the cliant myselfoterwise I would loose them.
extreamly unhappy
August 22, 2025
Unprompted review
Good and fast service
Good comunications and manners ,straight to the point with no wasting time ,so far highly recomended
March 19, 2026
Reply from Superscript
Thanks for the awesome review, Dinko!
Straight to the point
The service was easy to use and fair on every grounds from start to finish.
March 12, 2026
Reply from Superscript
We're chuffed with your feedback, Tochukwu!
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