Ordered some cooking items and paid 19.99 shipping for anywhere in the world, as advertised. But no one mentioned duty fees. DHL held me to random wanting more than item cost to deliver in the US. Thi... See more
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Review summary
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I gave away a really useful product to a friend and tried to buy a replacement. I had difficulties as they stop producing this model, I found it on GoSupps website and placed an order. Their response... See more
Company replied
29/1/26 Thank you for your swift reply. Order number update as requested #2500341514. Second time ordering specific cat food that I can’t get while I’m here in the US. Ordering & shipping were ex... See more
Company replied
It might seem like a small thing, but being able to get something I genuinely needed (and couldn’t find anywhere else) made a big difference. I was a bit unsure at first since I hadn’t used GoSupps be... See more
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Company details
Written by the company
BIGGEST Supps Selection on Earth!
Contact info
United States
- +1 (844)-467 8777
- Hi@GoSupps.com
- gosupps.com
4.3
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I am very satisfied
I ordered from gosupps for the first time and i am very satisfied. The delivery to Germany reached me very fast an in 6 days an the the communication was remarkably good. Thank you
March 6, 2026
Unprompted review
Reply from GoSupps.com
Thank you so much Anonym 😊
We are really happy to hear that your first order with GoSupps arrived quickly to Germany and that you were satisfied with the communication throughout the process. Your positive experience means a lot to our team.
We truly appreciate your support and look forward to serving you again soon 😀
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Very disappointing experience with GoSupps.com
I ordered two bottles of Evivo “Infant Probiotic + Vitamin D3 (B. infantis EVC001)” intended for children under 3 years old. This is a very expensive product (around 150 USD per bottle), and since I had to order it from the United States to Europe, the total cost also included international shipping and customs charges.
The original shipment arrived with both bottles defective, as liquid was leaking from under the caps even though the safety seals appeared intact. After I reported the issue, the seller agreed to send a replacement.
However, the replacement shipment created another serious problem. One of the bottles arrived with a broken safety seal, which makes the product unusable according to the manufacturer’s instructions. The manufacturer clearly states that the probiotic must not be used if the safety seal is broken or missing, because there is no way to verify when the bottle was opened or whether the product was stored properly. This is especially critical for a probiotic intended for infants.
Instead of resolving the issue, the seller tried to shift the responsibility to customs inspection, claiming the seal must have been broken by customs. This explanation makes little sense. I have previously ordered the exact same product from GoSupps multiple times, and all shipments also went through customs and always arrived intact and properly sealed. More importantly, regardless of who opened the product, the fact remains that the bottle was delivered unsealed and unsafe for use.
What was most surprising was that the seller insisted the product could still be used even with a broken safety seal, which directly contradicts the manufacturer’s instructions and basic safety standards for infant products. Suggesting that parents should use an already opened probiotic for a small child is simply unacceptable.
Eventually I had to resolve the situation through a bank chargeback, through which I successfully recovered the money for the defective item. It is just unfortunate that the seller chose to avoid responsibility and waste time instead of simply refunding a clearly defective product.
Overall, this was a very frustrating experience. When selling health products for infants, especially probiotics with strict storage and safety requirements, basic responsibility and customer care should be expected. Unfortunately, that was not the case here.
January 30, 2026
Unprompted review
Reply from GoSupps.com
Hello Katarzyna,
Could you please edit your review to include the order number so we can investigate further? We’ll make sure you are always satisfied when shopping on GoSupps, regardless of the seller involved.
Took some time 2 arrive but not a big…
Took some time 2 arrive but not a big deal. It's just as I hoped & fits great! Highly recommend this company!
March 3, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Larry 😊
We really appreciate your patience and are happy to hear that the product arrived just as you hoped and fits perfectly. Your recommendation truly means a lot to our team. 😀
We look forward to serving you again and making your next experience even smoother with GoSupps. 🚀
Disappointed
My order #2500359375 and 2500359367. I was notified one of the packages would be delivered March 2nd. No package. A message on my order form says: Please pay your duty taxes here. Imagine my surprise ! the 2 packages of tea is already costing approx $100 +. You should have mentioned an additional fee. This is FALSE ADVERTISEMENT!! I tried several times to speak with a human being. No success. Can someone contact me or refund my funds!!!
March 3, 2026
Unprompted review
Reply from GoSupps.com
We are truly sorry for the frustration and confusion regarding the delivery and the customs duties requested by the carrier, our team will investigate the situation in detail and assist you immediately.
We are always here to help and will do our best to resolve this for you as quickly as possible.
Great product, quick delivery.
Product (Le Labo Another13 100ml) is exactly as expected in perfect condition. Postage/delivery was quick and communication was clear when there was a slight delay.
Website easy to navigate and process purchase.
February 22, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Chloe 😊
We are really happy to hear that your Le Labo Another13 arrived in perfect condition and that the ordering process on our website was smooth and easy to navigate. It means a lot to us that you noticed the quick delivery and clear communication as well. 😀
Your support truly motivates our team to keep providing the best products and service possible. We look forward to serving you again soon at GoSupps. 🚀
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I ordered tea rose Amber they send me…
I ordered tea rose Amber they send me normal tea rose
March 2, 2026
Unprompted review
Reply from GoSupps.com
=== Order Under Verification ===
Please update this review with the order number so we can investigate further and fix the issue immediately.
my order number s 2500358227
my order number s 2500358227, I placed order "annurca plus hair 360 capsules" in feb 21, 2026. I paid $239.98 including shipping charge $19.99. after that feb.26, the DHL waybill number 354022401 from gosupps com, asked me the pay the duty $142.92. otherwise, I can not get the merchandise. I think it is totally nonsense.
February 26, 2026
Unprompted review
Reply from GoSupps.com
Hello Steven, we see multiple reviews from your side, our Customer Care Team will investigate the case since we have the order number now.
Just like the customer service with…
Just like the customer service with this online shop. All my quarries were attended to and I managed to make orders and received my all my items successfully on time
February 28, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much David 😊
We are really glad to hear that our customer service made a positive impression and that all your queries were handled smoothly. Making the ordering process easy and stress free is always our goal 📩
It is wonderful to know your items arrived successfully and on time. Your support truly motivates our whole team to keep delivering great service every day 🌟
We look forward to serving you again very soon 😀
Got best nutrition supplements for my…
Got best nutrition supplements for my daughter they have international brands available on their website, bit expensive because of customs and all but totally worthy if you want to experience something top notch.
February 18, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Bhimrav 😊
We are truly happy to hear that you found the best nutrition supplements for your daughter and that you value the availability of international brands on our website 🌍
We understand that customs can sometimes add to the overall cost, and we really appreciate your understanding and support. Your trust in our quality and service means a lot to our whole team 💊
We look forward to serving you again very soon 😀
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Packaging was very good all items…
Packaging was very good all items arrived on time and intact. Really love it thakyou gosupp for amazing service.
February 25, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Shawn 😊
We are really happy to hear that your items arrived on time and in perfect condition. Careful packaging and reliable delivery are things we truly focus on for every order 📦
Your kind words mean a lot to our whole team and motivate us to keep providing amazing service every time 🌟
We look forward to serving you again very soon 😀
Unreal customer care.
Unreal customer care.
Got charged 12 euro for disbursement fee by FedEx.
Contacted GoSupp, and they refunded it and told me to contact them regards future supplier to change delivery company.
Great help by Rick James
February 26, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Frank 😊
We are really glad to hear that the issue was resolved and that the disbursement fee was refunded quickly. It is great to know Rick James was able to assist you and provide clear guidance for future deliveries 🚚
Your feedback means a lot to us and we are always here to help make the process smoother every time 🌟
We look forward to serving you again very soon 😀
My sticker arrived printed in Germany
My sticker arrived printed in Germany, and I sent a video to support but received neither a refund nor a reply. I lost 100 dollars.
February 26, 2026
Unprompted review
Reply from GoSupps.com
==== Order Under Verification ====
Hello Susanne,
We didn't get the issue exactly for the "sticker arrived printed in Germany".
We kindly ask you to please update or share your review with your order number so we can urgently investigate what happened and resolve this for you as quickly as possible.
The expiry dates were far out
The expiry dates were far out, which matters a lot for supplements. Felt good that I wasn’t getting old stockk…
February 12, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Jazzz 😊
We completely agree that long expiry dates are very important when it comes to supplements, and we are so glad you felt confident knowing you received fresh stock 📦
Providing high quality products with great shelf life is something we truly care about, so your feedback means a lot to our whole team 🌟
We look forward to serving you again very soon 😀
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They are too consistent with the…
They are too consistent with the service! Really appreciate the delivery speed and range of products!!
February 19, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Brad 😊
We truly appreciate your kind words about our consistency and service. It makes us so happy to know that our delivery speed and wide range of products met your expectations 🚚
Your support motivates our whole team to keep providing reliable service every single time 🌟
We look forward to serving you again very soon 😀
Being here in New york its often…
Being here in New york its often impossible to find specific European brands. Gosupp has been a game changer for my health routine. They have wide range of different products from every brand.
February 19, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Sofia 😊
We are so happy to hear that we could help you find those specific European brands in New York and support your health routine. That truly means a lot to us 🌍
Our goal is always to offer a wide range of trusted products from different brands so everyone can find exactly what they need in one place 💊
We look forward to serving you again very soon 😀
Found most genuine supplements in…
Found most genuine supplements in market! They have best quality of nutrition supplements for all!
February 19, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Agata 😊
We are truly happy to hear that you found our supplements genuine and of the best quality. Providing trusted nutrition products for everyone is exactly what we strive for every day 💊
Your kind words mean so much to our whole team and motivate us to keep delivering excellence 🌟
We look forward to serving you again very soon 😀
Hidden customs fees and refund issues
Title: Avoid if you are in Europe - Hidden customs fees and poor refund policy
Review: I had a very frustrating experience with GoSupps. I ordered a product for €60, but later decided I didn't want it. Instead of a full return, they only offered a 60% partial refund if I kept the item. I agreed, thinking it would be a fair compromise.
However, nobody warned me about the hidden costs. Now, weeks later, I received an invoice from FedEx for an additional €20.94 in customs duties and handling fees. In the end, between the lost 40% of my refund and these new taxes, the "deal" turned out to be a total waste of money. There is a complete lack of transparency regarding import fees for European customers. I do not recommend this store.
February 23, 2026
Unprompted review
Reply from GoSupps.com
We are truly sorry Boris to hear about your experience and understand how frustrating unexpected customs invoices can be.
We would really appreciate it if you could kindly share or update your review with your order number so we can investigate your case in detail and see how we can assist you further and resolve this properly.
Your feedback is important to us and we would truly value the opportunity to make this right.
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Really love gosupp their delivery…
Really love gosupp their delivery process was smooth and seamless! Highly recommended!
February 15, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Margot 😊
We are so happy to hear that you loved your experience and that the delivery process felt smooth and seamless from start to finish 🚚
Your recommendation truly means the world to us and motivates our whole team to keep doing their best every single day 🌟
Looking forward to serving you again very soon 😀
I have ordered from gosupp a few times…
I have ordered from gosupp a few times now & they never disappointed me!! The website is easy to navigate and my recent order arrived sooner than expected! Packaging was good and everything was intact!
February 21, 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Valentina 😊
We truly appreciate your continued trust in us and we are so happy to hear that everything arrived sooner than expected and in perfect condition 📦
It means a lot to know you find our website easy to navigate and your orders consistently smooth and reliable 🌟
We look forward to serving you again very soon and keeping this great experience going 😀
I like the supplements available on…
I like the supplements available on website, wide range to choose from. I recently ordered 3 supplements from website and quality was superb.
February 19, 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Tony 😊
We are so glad you enjoyed the wide range of supplements on our website and that the three you ordered met your expectations in quality. That truly makes us happy 😀
Your feedback means a lot to our team and motivates us to keep delivering the best every time. We look forward to your next order 🌟
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