I ordered a bag on their website 2 weeks ago. No bag, no cash anymore and no communication from their customer service (chat OR EMAIL). I never thought about experienting such a bad experience ! I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I already bought several times at GOT BAG (two backpacks, messenger bag, Tote bag, sunglasses,...) and i am fully convinced of the product quality, design and the positive environmental impact. I heav... See more
I bought two bags from got bag, one over a year ago and another one just recently. I’ve been very happy with both. The first one had a minor defect after a few months which didn’t impact the usabi... See more
I am absolutely thrilled with my GOT Bag Small! When I first saw it, I thought it would be quite compact, but surprisingly, it holds so much more than you'd initially expect. It's truly incredibly... See more
Company details
Written by the company
Uns alle vereint die Vision von einer plastikfreien Zukunft der Meere. Unser Ziel ist es, die Ozeane von einer erheblichen Abfallmenge zu befreien. So können wir zur Bewahrung der Artenvielfalt und Regenerierung des maritimen Ökosystems beitragen. Dafür kommen wir Tag für Tag in unserem Mainzer Office zusammen und stellen uns die Frage danach was anders laufen sollte.
Contact info
Breidenbacherstraße 8-10, 55131, Mainz, Germany
- 061314932019
- hello@got-bag.com
- got-bag.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The package was opened and the product…
The package was opened and the product wasn't new. Unfortunately because of my urgent situation wasn't able to return it.
July 7, 2023
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.