I really like Gousto - I still get to cook my way, but I don't have the hassle of getting the ingredients. My only concern is that when Gousto chooses Evri for delivery, they almost always deliver rea... See more
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We've now received our second box where a sachet of vinegar has leaked all over the items and fresh produce, as well as a missing bag of spinach and kale. It seems the quality of packaging and box pre... See more
Company replied
It's a great idea, having all the ingredients measured for you, but this creates lots of packaging. Our first two boxes were perfect. Since then there's usually a recipe card missing or somethin... See more
Company replied
Boxes are ok, recipe cards are good, but the quality of ingredients is poor. Freshness and issues, garlic cloves are the little flat bits from a bulb. Have complained and been issued a small refund,... See more
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Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
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Not having to think about what to cook…
Not having to think about what to cook and having all the ingredients to hand.
July 12, 2026
Reply from Gousto
Hi Eileen, thank you so much for taking the time to send us a review and thank you for the 4 stars! Best wishes, Sophia - The Gousto Team
Unable to Pursue a Claim After Property Damage During a Gusto Delivery
A Gusto delivery driver damaged my property while making a delivery to my neighbour. I provided Gusto with photographs of the incident, including the damage and the vehicle registration, and requested compensation for the cost of the damage.
Gusto declined to investigate, stating that because the delivery was for my neighbour they could not access or provide the courier's details due to GDPR. They also advised that I must pursue the courier directly, while refusing to identify the delivery company, leaving me with no practical way to make a claim.
Very disappointing customer service and a poor approach to resolving damage caused during one of their deliveries.
July 19, 2026
Unprompted review
Reply from Gousto
Hi KK, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9753565. Best wishes - Sophia
Poor variety of chef selected meals…
I hadn’t chosen my recipes in time and usually when this happens the options sent to me are a good variety. However this time I had 5 meals sent, 4 of which were pizza. This doesn’t give much variety and I am very disappointed with this weeks box.
July 12, 2026
Reply from Gousto
Hi Ruth, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9753538. Best wishes - Sophia
Makes meal planning easy
A wide selection of delicious menus. Easy to follow. Good website to navigate.
July 12, 2026
Reply from Gousto
Hi Pam, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
2 meals unusable
2nd order arrived today. The chicken had been opened and the ready meals damaged. So 2 meals completely unusable.
July 20, 2026
Unprompted review
Reply from Gousto
Hi Jamie, thanks for taking the time to leave us a Trustpilot review. We're sorry to hear that your chicken arrived open, and the ready meals were damaged in today's order. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9753007' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
Good ok the company they use to deliver…
Good ok the company they use to deliver rubbish won’t come till 9 pm tonight so it’s been in a car all day ice packs melted all over food and into dry packets not first time it’s happened Gousto don’t care customer service shocking
July 12, 2026
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9752442. Best wishes
Reply from Gousto
Hi
Thank you so much for your feedback.
-Gousto Team
A rotten experience
I was a delivered rotten ingredient which had maggots in. I don’t want to use the box and will be cancelling my subscription, unfortunately getting a refund is not easy. I would not recommend at all.
July 20, 2026
Unprompted review
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9752058. Best wishes
Terrible
Terrible. All of our boxes had been bashed about and most of our meals were in a mess! I went for the ready meals due to my disabilities… and I ended up have to clean out curried boxes and broken plastic containers. Then after 3 hours of my day which a I had spent clean, ripping up dirty boxes and washing the floor!! I was offered half of my money back. Not happy… such a shame as would have been a huge help having ready meals.
July 19, 2026
Unprompted review
Reply from Gousto
Hi Amanda,
I'm so sorry to hear about the damage in your delivery.
Can you please head to http://www.gousto.co.uk/get-help/contact.
You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9751696 and my name so we can access your account and look into this for you.
Best wishes,
I really enjoy the meals however I…
I really enjoy the meals however I would like an option to order different buns rather than always getting brioche
July 12, 2026
Reply from Gousto
Hi Kirsty,
Thank you for taking the time to leave us this review.
We appreciate you taking the time to let us know about the brioche buns. We value your ideas, and I'll pass this over to the relevant team so we can hopefully see something like this added in the future!
Please feel free to get back in touch if there's anything else I can help with.
Best wishes,
Very diappointing
Such a shame but I’ve cancelled my subscription today. The meals were generally really good but the courier was very unreliable. Boxes were often damaged or on several occasions didn’t turn up at all. Gousto refunded the money for the missing boxes but didn’t seem overly concerned. Very disappointing.
July 20, 2026
Unprompted review
Reply from Gousto
Hi Tracey, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9751134.- Carole.
Good quality good flavours
Easy good food always a change in recipes fab quality fab always delivered on time I am very happy with all my food and easy for when I am working even changed my delivery to take food on Holiday good value
July 12, 2026
Reply from Gousto
Hi Tracy,
Thank you for taking the time to leave us this lovely review.
Taking a Gousto box on holiday is a great idea; it can save on time and space while travelling.
Best wishes,
Gousto for the win
Gousto create great meals and plenty of choice at a quality standard.
Yeah it's a little on the expensive side but definitely worth every penny.
July 12, 2026
Reply from Gousto
Hi Joe,
Thank you for taking the time to leave this review and for the 5 stars.
We're so pleased you're enjoying the meals.
Best wishes,
Excellent quality
The quality of the food which comes from Gousto is always good - although the bags of salad and herbs sometimes doesnt last long hence the 4 stars. Quantities are large - more than enough for the both of us and often there is a portion which can be frozen. The communication from Gousto is also very good - like the reminders of how many days left to order next box as I am always forgetting this. Like the choices they have - again though perhaps could have more vegetarian variety? Quite a lot of these involve pasta or rice although in the summer there are more salad options. Have been using for many months now - if not a whole year - and I can't recall having an issue with the contents of the box ie no missing items, no missing recipe cards...... If something has had to be substituted (which happens very rarely), they let you know by email.
July 12, 2026
Reply from Gousto
Hello Clare,
Thanks for sharing your feedback. Glad that you are enjoying the service. Sorry for the trouble with your boxes. Your feedback will be passed along. If you need any more help just let us know.
Great success!
We have regular orders, but this time decided to do an extra order as we were hosting a family meal for 9 people. We combined 2 choices and both were excellent. Everyone commented on the food and it was the perfect amount for everyone to enjoy - we selected 2 meals for 5 people, so there were 10 servings in total.
Only slight confusion over the recipe cards which detailed up to 4 people servings.
July 17, 2026
Reply from Gousto
Hi
Thank you so much for your feedback.
-Gousto Team
Reply from Gousto
Hi,
Thank you so much for your feedback.
-Gousto Team
A great idea but falls short
It's a great idea, having all the ingredients measured for you, but this creates lots of packaging.
Our first two boxes were perfect. Since then there's usually a recipe card missing or something that's unusable (I've had blue mouldy garlic, wrinkly peppers and bendy carrots). It's easy to get compensated for these but very inconvenient at the time of cooking.
Meals have a lot of little ingredients, but then not much flavour when it's all cooked.
Good variety of meals and it's given us some more ideas to do ourselves.
Customer services are ok and offer discounts.
July 9, 2026
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9749393. Best wishes
Always excellent easy to make recipes
Always excellent easy to make recipes. Very tasty and nutritious.
Had a recent problem with delivery ( courier issue not Gousto) but had a full refund instantly.
July 19, 2026
Unprompted review
Reply from Gousto
Hi Sian, thanks for taking the time to leave us a Trustpilot review. We're delighted you're enjoying our easy, tasty, and nutritious recipes. We're also glad we could quickly sort out the delivery issue for you. Thanks for your support and best wishes - Mol, The Gousto Team
Delivery company you use is absolutely…
Delivery company you use is absolutely awful but there is no point asking my view as NOTHING ever changes!!
July 11, 2026
Reply from Gousto
Hi Shell, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9748482 so we can access your account and look into this for you.
Ive been really impressed with Gousto…
Ive been really impressed with Gousto so far but only a few weeks in hence 4 stars. Ive loved cooking usually we do same old meals each week. Ordering is easy, recipes good to follow i wish they'd adapt for air frying as well as I dont use my oven a lot so guessing temps and Times. Ingredients have been very good and fresh, had a few issues with potatoes but got refunds when I told them. Generally excellent.
July 19, 2026
Unprompted review
Reply from Gousto
Hi Maggie,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
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