GOVX Reviews 4,335

The site seems to be legit and has many products; But when it comes to refunds they fail miserably. I bought 3 SeaWorld tickets and the day after, without my knowledge, my previous ticket from a year ago was renewed. I contacted them and explained my problem and requested a refund on 1 tkt. Almost 3 weeks passed and no answered so I asked my credit card to seek refund from them; 2 months later (7 wks) they said no because I had signed their refund policy which states no refunds no matter what= (if you do not sign, the web site will not proceed) and my a/c info was deleted and my originally receipt disappear - I had made a copy of the receipt when I first bought them. So, I paid extra $254 and they won't issue a refund. I guess I won't be buying anything else from them. Make sure you read before you sign or buy from someone else.

Very disappointed... Purchased a BenchMade knife through GovX. Sent knife back to Bench Made to take advantage of their LifeSharp Warranty only to find out that the knife I purchased was an alleged counterfeit. BenchMade's policy is to confiscate all counterfeit products. Now I'm out a knife I paid $200+ for as well as what was my favorite EDC knife. I reached out to GovX to see how they will remedy this situation. Hate to think a company that caters to military, vets and first responders would sit back and not take this seriously.

Website was a little clunky when it was time to enter payment info, otherwise good to go.

On 3/14/26 I booked a hotel reservation through Govx.com at Extended Stay America Austin Texas. The reservation was from 3/14/26-3/23/26 for a total of $988.91. Order #126149723. When I arrived at the hotel property I checked in and after checking in I was informed my room was on the 4th floor but that the elevator on the property was not working. I informed them I was not able to repeatedly climb 4 flights of stairs. I stayed overnight for one night. The next morning I spoke with the front desk person who stated they did not know when the elevator would be fixed since it hadn't been working for at least a week and a half. I called Govx customer service to advise them that I was not able to stay at the hotel due to the fact I was unable to climb 4 flights of stairs and it posed a safety issue for me. The rep. advised me that as long as the hotel property agreed to a refund that it would not be a problem to check out and then submit for a refund. Prior to checking out the hotel manager Keetler Austin was contacted and approved the refund because of the fact there were no elevators working on the property. I was able to take a screen shot of the refund that was issued by to Govx.com which was $743.96. I have filed several requests for a refund and have provided all the documents which I was asked to provide. I provided an email directly from the hotel manager that approved me leaving and the amount refunded on 3/15/26. I keep receiving different emails from Govx.com on why my refund was denied. The last one stated that "The hotel has provided the following reason for denial: hotel is sticking to terms and conditions as this is inside penalty." This is an outright lie since the hotel property has already issued a refund of my money. Govx.com has received my money and the additional refund for the hotel which is an absolute theft of my money. I continue to get the runaround from them.

I have emailed 4 times to find out about verification. The 3rd time a case was set up. Said they would respond within 2 days. Nothing- no response from 4th email yet.

joined to do some comparison shopping and did not see any deals significantly better than without joining. tried multiple times to have my account deleted and site would not send the confirmation email to validate account deletion request. beware of data mining!

I have tried for 2 days to simply request the difference in advertised price from your GOVX website, but your company has refused to answer my concerns. So now I had to request a refund of my first purchase and now send it back and order a new exact model. The difference is $70.

Where to even begin? Couldn't process a payment for 3 days even with help from tech support could only keep telling me well. You're on the wrong Wi-Fi. Then they try and tell me that they need updated billing and shipment information even though it's already part of the web profile. This website has gone downhill in the last 4 years. Will never be shopping here again

Good experience. Easy surfing the website. Easy checkout. Excellent price. What more could I say

Great products and prices. Site is easy to navigate, and you always have specials. Some of the easiest shopping I've ever done online.

Amazing company! Best site for Active military personnel and Veterans, etc. get 20$ in credit for your first buy and discount. Which all are already 20% to 30% off original. Highly recommend. 🇺🇸

Clear instructions. Prompt shipping. Good pricing. We can't wait to see if the product is all others thought it was.

In the recent times, GOVX has expanded its product and involvement. Communication has always been great. Speed of delivery is great. Representation of the product has been great. And depending on the item, significant discounts.
Besides the free shipping, I have not had any luck applying any of the discounts that I’ve been offered.

The amount of products is unbelievable and coupled with a stellar level of customer service made my experience easy.

found what I was looking for and at a price I was willing to pay.

The great deals. Taking care of people who serve is great!

Having the opportunity to contribute (even if only a little) to a greater cause with my purchase is important. GOVX is easy to navigate. The options for quality products are great. The ordering process is simple and the order always shows up on time, well packaged.

GOVX supports those who serve their country and community. And because of GOVX those who serve are rewarded with discounts prices on products they need to continue to serve and more importantly their family.
Thank you