Ede and Ravenscroft Reviews 

Rude and unfriendly staff with no communication between colleagues. I provided my address to them in person and over the phone and they still asked for it again over email saying that they didn’t have it.
I was told by one of their members of staff to purchase a specific product for my photo which only now I find out is completely wrong and have to amend or cancel my order.
Not once did they apologise for their communication issues or incorrect information or say sorry for the inconvenience, and I was made to feel like everything was my fault.
They will probably reply to this review with a generic ‘please contact our customer service and we will do our best to help you’ response but I know that they don’t intend to help at all. It’s just a shame that universities choose to use this company as you don’t have a choice but to order your photo through them!

Absolute scammers.

The robe was dirty on the day, the hood was far too big and kept sliding off - supposedly this was the smallest size they had. They do not have gowns for smaller people. The graduation hood on my professional photo that the staff took was flipped over the wrong way making the photo look unprofessional.

You are only given 7 days to choose a photo - what if you were abroad or away and didn’t have access in this time.

Tried to communicate with them via the website and no response.

If it wasn’t chosen by my university, I would never use this company.

I booked gown hire for our university matriculation ceremony. Very easy to do via the link the university sent. On the day collection of the gown was seamless and the gown itself was in beautiful clean pressed condition. Staff were also friendly too.
Return of gown was equally as easy.
Thankyou for a great experience and now looking forward to hiring again for full graduation

Went and placed an order for graduation. received mail from college, extra tickets available. Went to reorder extra tickets. Amended order, added extra tickets, previous tickets gone and replaced by extra tickets. Not at all user friendly website. Looks like amateurs have designed it. Please avoid i ordering anything from here if possible. Write to your Uni and ask them to contract another vendor.

Ede and Ravencroft have no respect for personal data or your rights. I requested that my photo was not taken at the ceremony itself, and despite assurance over email no effort at all was taken to ensure this request.

The reason I had requested this was because I had seen how poor the photos were of my brothers ceremony and didn’t want these taken. But my photo was taken and uploaded to their website regardless, and sure enough it was terrible (bad lighting, bizzare time to take the photo)

I had paid for a photo of myself in gown with the scroll, this has come back today and I am so embarrassed the photo is so bad, it will never see the light of day and I feel sick I paid money for it!

I would recommend avoiding all all costs, and certainly not paying for photos. My partner and mum got excellent photos on their phones, the Ede and Ravencroft pictures are just awful. Save your money!

On the day of my daughter's graduation, we came to the desk to order the basic package which was 1 picture and the cost was £44, I paid it and while we still were at the desk with the lady, my daughter decided that didn't want the picture. then Instanstanly I asked the lady for a refund. (while other companies can sort out with the same card reader payment machine, "End and Ravenscroft Ltd" don't do it and there is a reason). She mentioned that she could not do it. The only way was to call customer service, I called a very arrogant lady who answered the phone and told me that they would refund only £42.5 because £1.50 would be charged for admin fees, I asked why and she told me that it was because I call them after the ceremony day. What????? which admin fees? they never took the picture and I asked for a refund a second after we made the order then I understood that this is the reason why the lady didn't, this is a way they take money from the customers I have never seen this in other companies but this is how the dishonesty of this company works, I hope my money be refund

Awful experience. One hour and a half and still can’t check out the photos. Want to add some images and I am very digitally aware and it is impossible. I have logged in and out and reloaded my order and still stuck with a spinning wheel. You charge so much and still think you can offer this well below par experience.

Absolutely the worst website ever in terms of usability. For heaven's sake, you charge enough money for the prints, make the website user friendly. People just want to go there and order prints, it's not that hard! Get you act together and invest in a proper user experience!

Ultimately the worst service! They are foremost the swindling business, and maybe be their front is the gownhire and photography services. Firstly, they charge the most horrific premiums, which i initially made me believe that they must be really good. So i paid it, since it was graduation and i didnt want it to be messed up. Lo & Behold! They made sure to mess it up! Most incompetent people, sent the bill for GBP 120 or something with the parcel which made authorities think there was something value, while all their was in the parcel were a couple of photos which have 0.00 (absolute zero) commercial value. I ended up paying another 45 on taxes just because these incompetent people dont understand the difference between the commercial value of the goods being sent. And to top it all, the pictures service were not even delivered as promised/committed!