I think your service could be improved by providing emails or texts to advise when the delivery is coming as other stores do so that we can track it better. It's more difficult to track by having to f... See more
Company replied
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See what reviewers are saying
óptimo! I regularly purchase at Gogoya and the service is excellent from start to finish.
Company replied
You have many items that I cannot find elsewhere. Quality and pricing are excellent for the value. Order handling and shipping always as promised. Thank you.
Company replied
The products I ordered of course were delicious and the service was really fast. Even though I live at the other end of the country, I had my Goyoya products within a couple of days of ordering. They... See more
Company replied
Company details
Written by the company
Goyoya.pt é uma loja online de produtos alimentares e não alimentares japoneses, tendo também muitos outros produtos asiáticos. Aqui poderá encontrar doces, snacks e bebidas que normalmente vendem no Japão. Caso esteja interessada(o) em confecionar uma receita tipicamente nipónica como sushi, takoyaki, soba, yakisoba, gyozas e entre muitos, também temos os ingredientes autênticos. E não esquecer da nossa coleção de Sakes, Shochu e cervejas japonesas.
Contact info
Rua Filipe Folque 30D, 1050-112, Lisboa, Portugal
- online@goyoya.pt
- goyoya.pt
4.5
Excellent
457 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
óptimo
óptimo! I regularly purchase at Gogoya and the service is excellent from start to finish.
March 12, 2026
Reply from Goyoya.pt
Muito obrigadooo! Equipa Goyo-Ya
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Reply from Goyoya.pt
Thanks a lot! Thank you very much!
Super fast shipping
Super fast shipping, products well packed and arrived in great condition, will absolutely order from here again.
September 3, 2025
Reply from Goyoya.pt
Thanks a lot! :)
I think your service could be improved…
I think your service could be improved by providing emails or texts to advise when the delivery is coming as other stores do so that we can track it better. It's more difficult to track by having to find your old email confirmation to click on the button to track it.
June 9, 2025
Reply from Goyoya.pt
Hello, at this moment we don't have live tracking or delivery notification to the customer when the order is delivered by us inside Lisboa.. But we are working to solve this issue asap!
You have many items that I cannot find…
You have many items that I cannot find elsewhere. Quality and pricing are excellent for the value. Order handling and shipping always as promised. Thank you.
May 31, 2025
Reply from Goyoya.pt
Thanksss a looooot! Goyo-Ya Team
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Great products and very quick delivery
Great products and very quick delivery! Thank you!
April 15, 2025
Reply from Goyoya.pt
Arigatouuuu gozaimasuuu! Thanks a lot!
Reply from Goyoya.pt
Muito obrigado!! Equipa Goyo-Ya
They sent me a product different from…
They sent me a product different from what I had ordered. I ordered rice in specific quality and in a specific brand, which was shown on their site. However, I have received a product from a different brand, in a lower quality and price, that I wouldn't have ordered if I had known that they were going to send me this one. I have contacted them for an explanation why I hadn't received what I ordered . No answer from them at all.
March 10, 2025
Reply from Goyoya.pt
Hello, thank you for your review. We understand your frustration. The images are illustrative only and could differ from the actually product. The rice we sent is authentic Koshihikari 5kg from Japan. Many japanese customer love this rice as we decide to include to our product range. It's not our intention to provide unsatisfactory service to our customers. Please feel free to return it and we will reimbursed it immediately :) We prioritize our clients satisfaction. And please be aware that we receive your email on Thursday at 5pm and we reply to emails in order we receive them. At this point, we took only 1 business day to reply you. Thank you :I
Excellent products and excellent…
Excellent products and excellent customer support.
March 10, 2025
Unprompted review
Reply from Goyoya.pt
Muito obrigado! Equipa Goyo-Ya
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Prompt response from customer service…
Prompt response from customer service after inquiry about order--received the next day!
February 7, 2025
Reply from Goyoya.pt
Thanks a lot! Arigatooo gozaimasu!
My order was fast and fab
The products I ordered of course were delicious and the service was really fast. Even though I live at the other end of the country, I had my Goyoya products within a couple of days of ordering. They were well packed also.
July 1, 2024
Reply from Goyoya.pt
フィードバックをいただき、ありがとうございます!
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Excellent promotion and products
Excellent promotion. Love the products. Seamless delivery.
May 31, 2024
Reply from Goyoya.pt
Thank you very much for your feedback!
Store closed when it was supposed to be open. DO NOT TRUST THEIR FUNCTIONING HOURS!!!
The store was supposed to be open, and we walked 5 kilometres there and the doors were closed. Even on the door it said that it is supposed to be open until 19:00 and we were there at 18:15 and it was closed… VERY dissapointed….
May 19, 2024
Unprompted review
Reply from Goyoya.pt
Hello, we understand that you frustated and we are sorry. Our shop were open at the time you came, we've checked our CCTV. For a quick response in case the door doesn't open automatically please send us a message to our google page, we will respond you promptly. Also, you have our online shop to reach our products. Any other question, feel free to ask. Equipa Goyo-Ya
1 item instead of 2. Too expensive
I ordered 2 items. The bill was 16,90 with IVA, one item 4,95 plus IVA plus 7 Euros for the transportation plus IVA.
They emailed me, that they have only one item.
I got reimbursed 4,96 Euros, meaning that I paid 11,95 Euros for just one item.
I think, that should have been handled in a different way from there side
March 6, 2024
Reply from Goyoya.pt
Good morning, thank you for your feedback. As we replied to you explaining by email, we made the delivery so the shipping fee is not reimbursed.
Excellent customer service
September 13, 2023
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This shop has an excellent customer…
This shop has an excellent customer service. Highly recommended.
August 11, 2023
Missing an item but no response
I made an online order. They mentioned free shipping and over 30€ purchases but they charged me 5€ for shipping. After the delivery, I found one noodle was missing. I contacted them but no response. I also asked for a receipt with NIF (tax ID), but they didn't. I inquired about this twice but no response.
July 6, 2023
Reply from Goyoya.pt
Hello Mrs.Asuka, we issued a discount code and we did put inside the box, please check. We can send you again. Regarding to free shipping over 30€ was finished but we can give to you a free delivery for your next order. About the receipt, please send the number or pics of the receipts to re-issued them. Please feel free to ask us. Equipa Goyo-Ya
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