Commande d'un lave linge neuf. La livraison est annoncée offerte mais le site ne précise pas que cela implique une livraison en bas du bâtiment et l'impossibilité de reprendre l'ancien appareil, c... See more
Company replied
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Awful ordered 85 tv after 4 days had email to say delivery tomorrow then 4 hrs later was refunded without contact or explanation, they refunded PayPal account which caused me a 47€ loss as currencies... See more
Excellent. Good communication and the delivery men were first class. Many thanks.
Company replied
I wired the money on 16 May, and still haven't heard from them! My bank is trying to get the money back however they refuse to pay back and now say they don't send to Germany, even though they state t... See more
Company replied
Company details
Information provided by various external sources
GpasPlus Marketplace est une société française de commerce en ligne. Elle est spécialisée dans l'exposition et la mise en avant de produits sur les places de marché nationales. Elle existe aussi aussi en pure player avec son propre site internet.
Contact info
9 cite riverin, 75010, Paris, France
- 0 800 200 475
- info@gpasplus.net
- gpasplus.com
2.3
Poor
7K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Très bon service
September 7, 2020
Unprompted review
Reply from Gpasplus SAS
Bonjour Monsieur Revardeau
Merci pour votre retour , nous vous souhaitons une bonne utilisation de votre téléviseur
Cordialement
Maeva Service Client Gpasplus
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Reply from Gpasplus SAS
Bonjour Monsieur Bernard
Merci pour votre retour nous vous souhaitons une bonne utilisation de votre climatiseur et nous restons disponibles pour toutes informations complémentaires
Cordialement
Maeva Service Client Gpasplus
transport rapide
August 10, 2020
Unprompted review
Reply from Gpasplus SAS
Bonjour Monsieur Moulin
Merci pour votre retour nous vous souhaitons une bonne utilisation cet hiver de votre poêle à bois
Je reste disponible pour toutes informations complémentaires
Cordialement
Maeva Service Client Gpasplus
Scam Company Hands off!
I wired the money on 16 May, and still haven't heard from them! My bank is trying to get the money back however they refuse to pay back and now say they don't send to Germany, even though they state they deliver to Germany (and it is still possible to order online) plus they confirmed me that the parcel was dispatched on 20 May. Never got the products, nor the money back! Total scam company please beware!
August 3, 2020
Unprompted review
Reply from Gpasplus SAS
Hello Mr. Egger
I have just reviewed your file with my colleague Sophia, as you can claim we are not a scam company, but I am doing everything possible to respond to your request and to do what is necessary to remedy it.
I will get back to you as soon as possible, I will follow up your file completely, thank you for your understanding. Maeva
Content du service
July 11, 2020
Unprompted review
Reply from Gpasplus SAS
Bonjour Monsieur PAYET
Merci pour votre retour suite à votre commande , nous vous souhaitons une bonne utilisation de votre Hotte et nous restons disponibles pour toutes informations complémentaires
Cordialement
Maeva Service Client Gpasplus
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Your service absolutely not satisfied
Your service absolutely not satisfied. Delivery extremely long, I refused the order because by mistake choose wring model and you sent it anyway. You confirmed delivery to Monaco and transport company been asking any address in france, because they could come to MC. Worst service ever!
June 25, 2020
Unprompted review
Reply from Gpasplus SAS
Mrs Avetisyan
As seen with Stéphanie indeed delivery was impossible on Monaco. We are sorry for the inconvenience.
As seen with Stéphanie it was possible to choose another delivery location to guarantee your satisfaction.
I remain at your disposal. cordially
Maeva customer Service
Machine à café encastrable conforme
La machine est conforme à mes attentes.
Par contre, les délais de d’obtention de la machine sont trop long.
June 17, 2020
Unprompted review
Reply from Gpasplus SAS
Bonjour Monsieur Frissong
Je prends note de votre mécontentement , en effet nous mettons tout en oeuvre pour garantir la livraison dans les meilleurs délais, avec la reprise et la situation actuelle , veuillez nous excuser pour la gêne occasionnée. Nous vous souhaitons une bonne utilisation de votre machine à café.
Je reste à votre disposition pour toutes demandes complémentaires
Cordialement
Maeva Service Client Gpasplus
super !!!!!!
June 16, 2020
Unprompted review
Reply from Gpasplus SAS
Monsieur Corblin
Nous sommes heureux d'apprendre votre satisfaction. Nous vous souhaitons une excellente utilisation de votre Rafraîchisseur d'air.
Je reste à votre disposition
Cordialement
Maeva Service Client Gpasplus
Produit conforme à sa description
May 27, 2020
Unprompted review
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Excellent commerçant !
May 5, 2020
Unprompted review
Excellent service
April 3, 2020
Unprompted review
Reply from Gpasplus SAS
Bonjour,
Nous vous remercions d'avoir pris le temps de nous noter favorablement.
Nous espérons vous revoir très prochainement 😀
Bonne journée
L'équipe Gpasplus
Transaction et transport correctes
February 25, 2020
Unprompted review
Reply from Gpasplus SAS
Bonjour Monsieur REDERSTORFF.
Nous vous remercions pour votre message et pour votre avis sur notre plateforme TrustPilot.
Je viens d'essayer de vous joindre sans succès concernant votre dossier.
Je vous invite à me recontacter au 0800 200 475 (appel gratuit, standard ouvert du lundi au vendredi de 10h à 13h et de 15h à 18h) afin que nous puissions faire un point ensemble.
Cordialement.
Clément, Service client GPasPlus.
If you live in other country....dont buy anything..!!!
I buy one hdmi cable Sinox.you tell me dont send in greece.i tell you to cancel the order(cable hdmi) and send me back my money.one month passed(12.12.19) and you dont can something.please send me my money back.i dont want the cable hdmi now.i buy other.i want my money back please
January 10, 2020
Unprompted review
Reply from Gpasplus SAS
Dear customer,
I have a feedback from my logistics service and we will refund your order. I apologize for for the processing time.
Don't hesitate to contact us again if necessary to info@gpasplus.com.
Kind regards
Benjamin, customer service
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Nothing after almost 1 month
Nothing after almost 1 month. I think all I say is garbage to them. It is so frustrating. I can't call them at all. You guys shipped my product 300 kms away from my location. Changed my location because I have to work in another place near. Nothing. Nooooooothing. Pretty disappointed expecting the product not to be damaged after 2000 kilometers of travel. I hope you contact me now because, let's be real this is pretty poor.
December 24, 2019
Unprompted review
Reply from Gpasplus SAS
Dear customer,
We just contact you to resolve your problem. We keep contact and we will give you information as soon as possible.
Kind regards
Benjamin, customer service Gpasplus
6 weeks later
6 weeks later, I have nothing delivered, and no track number to let me know where is it.
December 7, 2019
Unprompted review
Reply from Gpasplus SAS
Dear customer,
We do research to find out where your order is. You can also contact us at +33 800 200 475 (free number). We are available from Monday to Friday from 10 AM to 1 PM and from 3 PM to 6 PM.
I wish you a good day
Benjamin, Gpasplus customer service
Fast delivering as promised on the…
Fast delivering as promised on the website. Everything was perfect, packaging and product itself. Highly recommended.
November 17, 2019
Unprompted review
Reply from Gpasplus SAS
Dear customer,
Thank you for your feedback on Trustpilot.
You can contact us after the sale if you need at 0 800 200 475 (free phone number).
Our telephone switchboard is available from Monday to Friday from 10 A.M to 1 P.M. and from 3 P.M. to 6 P.M.
Kind regards
Benjamin, Customer Service Gpasplus
Communication with the seller is not…
Communication with the seller is not definitely productive.Delivery time was delaid and almost thripled.The seller could not give the delivery date dispate numerous request.
September 23, 2019
Unprompted review
Reply from Gpasplus SAS
Dear customer,
Customer satisfaction is our priority. We will try to do our best.
If you need assistance, I invite you to call us : 0800 200 475 (free number). We are available from monday to friday 10 AM - 1 PM and from 3 PM - 6 PM.
Kind regards
Benjamin, customer service
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Reply from Gpasplus SAS
Dear customer,
Thanks you for your review.
You can call us after the sale if you need advice : 0 800 200 475 (free number). We are available from monday to friday 10/13 AM and 3/6 PM.
Kind regards
Benjamin, service client GPasPlus
Almost 3 weeks later and still havent…
Almost 3 weeks later and still havent received my order, or a date when i will receive it
July 8, 2019
Unprompted review
Reply from Gpasplus SAS
Hello,
We apologize for the delivery time. You can call us to 0 800 200 475 (free number), from monday to friday 10 A.M/13 A.M and 15 A.M/18 A.M
Kind regards
Benjamin, service client Gpasplus
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