GrabAGun.com Reviews 985

Horrible company to deal with. I bought a 100 dollar gift card for my brother for the holiday season, and they charged me 200 dollars, without me knowing initially. I contacted them 8 days later to explore the mistake they made. They told me that this was a common error they have been making during this time, and the extra 100 dollars should have been returned to my account within 3 to 5 days after their error. First of all, who makes this kind of error on a continuous basis and acts like it's an acceptable error to make. Secondly, I told them it's 3 days past their 5 day window of the 100 dollar refund. I told them they needed to refund me the 100 dollars that day, after they suggested I wait a few more days for the refund, or I would file a dispute with the credit card company. They got angry when I said that, but instead of apologizing for THEIR mistakes and THEIR responsibilities, they made some weird threat of them not being able to do business with me. NO PROBLEMO......I will be very happy to take my money elsewhere, and yo tell all of my gun loving friends to also do the same.

Do not order from this company anymore shipping sucks. Been waiting for a couple of weeks three weeks four weeks and still haven't seen it.

Ive ordered from GAG twice. The customer service and selection are the best on the web, and their prices are very competitive.
You can't do better than GAG. I heartily recommend them.

effortless process, got my 300 BO to my FFL in less than a week, will buy more from you guys!!

Easy transaction, fast shipping, great staff, & price was lower than anyone else... will be back !

I just received the rifle that I ordered and once I opened the box I found that the rifle was broken or non functioning and the stock had 5 bad spots. I have tried to work with an employee named Chad and his response is that because I did the transfer that they will not correct the issues. So basically their policy is that they can sell you a broke and damage product and do nothing to correct the issue. NO EXCANGE or NO REFUND??????? Unbelievable response !!! For a company to be selling new products and don't care how they are delivered is beyond irresponsible. It was obvious that the box was opened at some point and the packing was damaged. So I have purchased an rifle that was promised to be brand new and as soon as I get the gun I have to send to the manufacture to be repaired, which means another two months with out the gun and not sure what the manufacture will do. GrabAgun response to this is that it is not their problem we gave you a bad gun live with it. Worst company I have purchased from for a long time. Would have given them minus 5 stars if I could. Needless to say I would recommend you purchase your fire arm some place else.
In response to there reply I am a first time buyer and had no idea that by waiting to inspect the rifle when I got home would be an issue. All a transfer does is allows the government to track where the gun is. To find this rule is deep in the weeds on their website it should be sent with the rifle upfront to let the purchaser know what the rule is. This is just a way for them not to take any responsibility for what they sold me. The damaged gun was brought to their attention the very day I brought it home is not like It was a month or weeks later. The big question is what is the correct thing to do when you sell someone a damaged and marked up gun, this gun was definitely not what they promised. This company has done nothing to make this right they are just looking for an excuse to dump a bad gun. Right thing that they should have done would be to take the gun back and replace or refund. All they have done is blame the manufacture and have made me have to deal with the manufacture to try to make this right. This company should be the one talking to the manufacture not the buyer. All I can say is beware of this company because when it comes to doing what is right they will not stand behind what they promise
This company has no idea what the manufacture will do I hope that they will make it right but who in this case should make it right and who should be fighting to make it right the manufacture or the company that sells the rifle with the promise the rifle will be new with nothing wrong with it. then there is the 2 months that I will be without the rifle waiting to find out what the manufacture will do with not promise they will correct all the issue with the rifle. All I read is a company that is unwilling to take any responsibility. What's the difference if I had inspected the rifle at the FFL that has no responsibility to me they did not sell me the gun. Then 2 hours later when I inspected the rifle and found all the issues. Would be so easy for this company to take the gun back and just transfer back to them so the Gov will know who has the gun and do what is right. The transfer has nothing to do with who is responsible and who should correct the issue. THE COMPANY THAT SOLD THE BROKEN RIFLE SHOULD TAKE RESPONSIBILTY PERIOD !!!!!!!!

Just picked up my 1st and last gun from grabagun. The guy I picked up from charges $50-60 for a "transfer fee". What a scam. Same gun at academy sports for the same price. Only reason i purchased from you is because they were 18 minutes closer. Won't happen again. Very deceitful that they don't mention any fees during the purchase process on their site.

Good product great deals I never have a problem I love to do business with grabagun keep up guys

Very satisfied with both my purchases and will be a returning customer. Friendly staff that shows you every detail of the firearm you n question.

I don't like that they charge your credit card well in advance of actually shipping your product. They are really slow at getting your items out the door.

I assumed I was purchasing a brand new gun. What I received was so obviously used, it was appalling. They claimed that since the gun had never been registered, it was considered new, but upon the manufacturer studying the photo I sent them, they too concluded, the gun had been used extensively. The conclusion was that the gun had been in their retail store and that "lookers" had racked the thing so many times it took the coating off the barrel. I complained to Grab a Gun and they told me that since I had signed for it at my FFL, there was nothing they could do about it and that I should complain to the manufacturer. Needless to say, buyer beware of these people.

The reply from these guys is a joke. How are you supposed to inspect the gun if the FFL requires you to accept it first. And I don’t care how many they sell, mine was used. Note they did not address the most salient point.

If there was provision here to show the photo of what you claim was new, I would. The point is, even Ruger agreed the gun was used. They are sending replacement parts. Thankfully one company in this transaction is honest and it isn’t yours. You guys should be ashamed of your business practices. Selling used items as new is fraudulent at best, unworthy of being American worst.

I love the fact these people use legalize to defend themselves when the proof is in a photograph, not conjecture on anyone’s part. They can use any language they want, including word salad a la Kamala Harris when the truth is, they sold a used firearm as new. If anyone wants to see the photo I’m not sure how to get it on here, but I’d be glad to share it.

Check the photo on my X page if you want undeniable proof.

Also, rather than an attempt to make things right, they prefer to fight with a customer. What does that tell you? Big company with no integrity, no soul and no Americanism. Congratulations.

Don’t believe me? Check out my X feed. Pictures are truly worth a thousand words.

100% satisfied! I have purchased several products from Grab A Gun. Every time I have received excellent service. The prices are very reasonable along with the the shipping.

WARNING!!!!! This is a scam bait and switch website. When you get to the check out it will say estimated total NOT the actual total. This is to trick you into thinking that the total you see is what you’re going to pay but it’s just an (estimated) total which will increase greatly! They don’t even show you a break down of what you’re paying for, taxes, shipping etc. this is done on purpose. Additionally, when you put in your address it will ask to choose an updated address which will have your correct zip in the front but the wrong zip in the back, for example, 3568-99999. No post office can deliver to a zip like that. You have been WARNED.

Great, selection prices and great deals! Always professional! I won’t shop anywhere else.

Sorry. Made a mistake with my first review.
Grab A Gun shipped quick. The item I received was just as they described. Grab A Gun ROCKS!!!

I have ordered three pistols from GAG on 2 separate occasions. My first order had problems with the FFL, had to wait to get that resolved but we finally got that straightened out. (Not GAG fault) Second order shipped to FFL with no problems. Products was as described and prices were good for todays market. I gave 4 stars because it takes several days before the order ships and there isn’t enough communication after order is placed. But I will definitely buy from here again.

Grabagun has sent me all orders at a good price and I'm satisfied with their services

They usually have the best price on just about anything I need, but their customer service makes the few dollars difference on other items worth using GAG. When I get the pleasure of picking up a firearm in person, they are friendly, knowledgeable and professional throughout the process. Depending on how active the pickup counter is, it can be 15 - 20 minutes, last pickup was a hair over 5 minutes. I had the luxury of an empty pickup counter and everything was handy and the LTC made it seamless.

Took forever to deliver I would leave negative feedback cause it took forever to deliver non the less grabagun has the best prices with bad customer service

Not bad, nice finish, about a week before it was in my possession.