Extremely Disappointed with Lack of Support from Sales Representative
I have been an authorized seller of the Grabo brand for over two years and have always followed company policies. A few months ago, I contacted my sales representative, Mr. Bar David, regarding returning unsold inventory. He initially shared the return instructions with me, including the 5% deduction as per Grabo’s official return policy, and I agreed to proceed.
However, after I agreed and was ready to return the inventory, Mr. Bar David stopped responding to my emails and phone calls. For the last several months, I have been trying repeatedly to get in touch with him with no success.
I even called the Grabo company helpline, but they simply told me to contact my sales rep. Unfortunately, the sales rep is not responding at all.
As a long-term authorized seller, I find this level of customer and partner support extremely disappointing. I have even sent an email to the CEO of Grabo, but received no reply.
If Grabo values its sellers, it should ensure that its sales representatives provide proper support and honor the commitments made as per company policy.