I gave 3 stars for the deceptive advertising. That being said the bag itself is beautiful. Exemplary construction with sleek styling. Genuine leather. I always receive so many compliments when... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At least you get SOMETHING. It’s not the best bag, but it’s served me for around 3 months. I would be hesitant to recommend this to others without improvements.
Almost good. Bags collection are very bad
I'm Torn About Reviewing Graces Bags. On One Hand, Their Website Looks Appealing, And The Design Are Trendy. However, The Reality Falls Short. I've Read Numerous Reviews From Customers Who've Had Disa... See more
Company details
Written by the company
At Grace’s Bags, we strive to bring you beautifully designed, stylish, and affordable bags that complement your everyday life. We’re committed to ensuring that every bag meets our quality standards, with a focus on durability and elegance. For inquiries or support: Email us at support@graces-bags.com
Contact info
United States
- support@graces-bags.com
- graces-bags.com
2.5
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Response from Customer Service
I ordered 3 bags. I really liked two of them but the third one (Nicole's Favorite Vintage Shoulder Handbag) was not what I expected. I contacted them within 3 days of delivery, per the return instructions on the site and never heard back. I contacted them 3 more times and still have not heard back.
The website indicates; If you have any questions or need further assistance, feel free to reach out. I’m always here to help! ----NOT MY EXPERIENCE!
Adjusting my experience to 1 star. Per the review reply, I reached out again and have not received a reply yet again.
December 6, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience with us, Sherri. While we're glad that you like two of the bags, we're sorry to hear that Nicole's Favorite Vintage Shoulder Handbag didn't meet your expectations. We also apologise for the lack of response to your inquiries, this is not the standard of service we aim to provide. While I strive to address all emails within 24 hours, we deeply regret any inconvenience this may have caused.
If you haven’t yet received a response, please feel free to reach out again at feedback@gracesbagsonline.com. We aim to address all the concerns promptly and would like to work with you to resolve this matter to your satisfaction. Thank you for your patience.
Advertisement
I purchased a bag for my mother…
I purchased a bag for my mother recently for Christmas. I was very dissatisfied with the delivery time 12 days,it says 3-5 on the website .The
The quality looks nothing like the website image, the hardware is plastic and I can’t find a contact number in order to speak with a human about my experience.
Very disappointing!
I bought into the story about the bag being exceptional in quality.
I was looking forward to my mother receiving the bag for Christmas.
Sadly none of my expectations were met.
December 28, 2024
Unprompted review
Reply from Graces Bags
Thank you for reaching out and sharing your experience, Vicky. We're sorry to hear that you're not satisfied with the quality, and the hardware of the bag. We understand how disappointing this must be, especially since this was intended as a gift for your mother. While our shipping time frame is typically 7–14 days, delays can occasionally occur due to carrier schedules and the busy holiday season, and we apologise for any inconvenience caused by this.
While we currently don’t operate via phone, please contact us at feedback@gracesbagsonline.com. We aim to respond to all inquiries within 24 hours and are committed to addressing your concerns promptly and effectively.
Beware of scam!
Pretty sure this is a scam. Took forever to get and they are not real leather. In looking at return policy you have to return them to their distributor in Asia!! Guess what folks? This is impossible to do and costs a fortune! Their site looks like they are handmade in a small shop etc; I have been screwed again! Take my word, don’t buy from them unless you want a cheaply made vinyl bag. Good luck. I actually wouldn’t give them one star!
If you are sincere about helping, send me a return label for somewhere in the states!
December 29, 2024
Unprompted review
Reply from Graces Bags
Thank you for taking the time to share your feedback, Marcia. We're sorry to hear that your experience with our bags has led to dissatisfaction, and we also truly apologise for any delay with your order. To clarify, we've partnered with multiple fulfillment center overseas to manage the increasing demand and our operations efficiently. While we do have a collection of leather bags, most of our bags are crafted using ethical materials, which, while not genuine leather, it's selected for it's sustainability and affordability. We regret for the unclarity on our website and any frustration caused by this.
Please reach out to us directly at feedback@gracesbagsonline.com. We're committed to addressing your concerns to the best of our ability.
I ordered 2 handbags that don’t look or…
I ordered 2 handbags that don’t look or feel like leather and the inside of the bag is thin vinyl that will tear easily. $79.00 for both. I was offer a refund of $12.00 and I could keep the bags. That a slap in the face. As I was told the shipping would cost be $30 - $50 dollars as they don’t pay shipping.
I should’ve known this was a scam in the beginning, but I did not do my homework. There’s no way to get a hold of them through the phone there is no customer service number. You can only email them. That’s a red flag.
Please do your homework before you buy graces bags
December 29, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience and bringing your concerns to our attention. We apologise for the disappointment caused by your recent order and regret that our bags didn't meet your expectations. We acknowledge the unclarity surrounding some aspects of our processes, while we currently do not operate with a customer service phone number, we're committed to ensuring prompt and effective communication via email.
Please contact us at feedback@gracesbagsonline.com. We're committed to addressing your concerns and finding a resolution that better reflects our dedication to customer satisfaction.
1 star not
1 star not! I received a fishy smelling not sure of the composition bag. This was a christmas gift for me and my husband paid alot of money , ordered before thanksgiving so by christmas naturally the warranty is over 30 days. They got 76 dollars for what? I know what leather smells like , not a dead cod...let's see if the same generic bot response pops up. I learned my lesson, don't buy unless you can see it and feel it, internet shopping needs to go away.
December 25, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns with us, Nancy. We’re truly sorry to hear about your experience and regret any disappointment caused by the bag you received. While such smell is highly unusual for our bags, we understand how frustrating it can be when expectations aren’t met. Please rest assured that we are actively working to address such matters to ensure a more satisfactory experience for all our customers.
Please reach out to us at feedback@gracesbagsonline.com. While we cannot change past experiences, we're committed to finding a resolution and ensuring customer satisfaction moving forward.
Advertisement
I ordered 3 "leather bags from what I…
I ordered 3 "leather bags from what I thought was a reputable company. The whole Grace's Bags website is a scam. First there is no Grace creating your bag. All threee of the bags I received had a "Made in China" label inside. Second they are not leather. Sorry so many of you have been fooled. They are vinyl. Unfortynately they have not been shut down but I guess I also should have looked at all the reviews online under Scams.
December 1, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience, Ginny. We're genuinely sorry to hear that your order didn't meet expectations, and we regret the concerns raised in some reviews. We understand how important it is for our customers to feel confident in their purchases, and we apologize for any frustration regarding the materials used in our bags.
While we do partner with fulfillment centres internationally to meet demand, we are committed to providing high-quality products and being transparent with our customers. Please contact us at feedback@gracesbagsonline.com, and we'll work with you to find a fair resolution. Your feedback is invaluable, while we're working to improve.
Bad experience
I first saw Grace bags on the web just browsing. I read the story and thought this is perfect would be happy to support Grace. The story they tell is not true.
I have to agree with others that they are made in China not at Graces shop!!! They are not leather and the lining has some tore places the strap piece looks as if it came out of a bubble gum machine. I am not happy and don’t appreciate being mislead. The bag is not worth at all the price!! I will not purchase another or recommend it to anyone
December 27, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We strive to ensure that our bags meet the standards we aim to offer and are truly sorry to hear about the quality issues you described.
We also acknowledge concerns raised about the origin and materials of our products. While we've partnered with multiple fulfillment centers overseas to meet demand, we're committed to maintaining transparency. Please reach out to us at feedback@gracesbagsonline.com, and we'll work with you to find a fair resolution. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Item number PLHRSMLC9 that is my…
Item number PLHRSMLC9 that is my confirmation number I spent $82.39 and have yet to receive the bag. Usually I read all reviews when I’m ordering this time I didn’t most of them are saying this is not leather, I hope and pray that it is what I looked at and is leather and everything is all good. I have not received the item yet your friend Diane.
December 2, 2024
Unprompted review
Reply from Graces Bags
Thank you for reaching out, Diane. We understand how important it is to receive your order as expected, and we sincerely apologize for the delay. We also regret the concerns raised by reviews regarding the material of our bags. Please know that we're committed to ensuring our customers are satisfied with their purchases. If you have any concerns upon receiving your bag, let us know, and we'll work with you to resolve them as quickly as possible.
If your bag hasn't yet arrived, please rest assured that we're here to help resolve the issue. Kindly contact us again at feedback@gracesbagsonline.com with your order details, and we’ll do our best to assist you. Thank you for your patience and understanding.
I first saw Graces Bags on Instagram
I first saw Graces Bags on Instagram, I immediately wanted to get one. After receiving my first bag and feeling the softness of the leather, I knew that there was a lot of care, craftsmanship and quality put into each bag!
December 29, 2024
Unprompted review
Reply from Graces Bags
Hi Norma,
Ah, the magic of Instagram strikes again! We're so glad our bags caught your eye and even happier they won over your heart (and hands) with their softness and quality. Here's to many stylish adventures with your new favorite bag! 👜💖
Best Regards,
Grace
Advertisement
I am only giving a 1 star because in…
I am only giving a 1 star because in order to leave a review you have to! These bags are not leather!!! I am livid that my 75 year old mother has ordered 7 bags from her believing they are real leather. Do not order from this company unless you want to waste your money on pleather bags. This company is awful!!!!
November 30, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Rhonda. We regret that your experience with our bags didn't meet the expectations. While we do offer a collection of leather bags, many of our bags are crafted from ethical materials selected for their sustainability and affordability. We understand the importance of clear product descriptions and apologize for the frustration caused. We're actively working to make our website more transparent for our customers.
If there’s anything we can do to address your concerns or provide further assistance, please contact us at feedback@gracesbagsonline.com. We value your input and are committed to improving our service and your overall experience. Thank you for bringing this to our attention.
Fabulously made
Fabulously made, the design and perfect on the go bags, I ordered 4 bags and love them all! Over the top quality!
December 28, 2024
Unprompted review
Reply from Graces Bags
Hi Kathleen,
Wow, four bags? You're officially part of the Grace's Bags fan club now! 👜✨ We're thrilled you're loving the designs and quality, sounds like you're ready to conquer the world, one fabulously made bag at a time!
Best Regards,
Grace
I like the bags to a good degree
I like the bags to a pretty, good degree. However, I seem to have 2 separate orders or bags the exact same color, same bag. I didn't order 2 on both bags. While I am satisfied with the order, not all bags contain a dustbag. Why is this?
Finally, are you closing or retiring?. I stumbled upon this site but if you are not closing,I may have held off. Oh well, that's on me now.
December 1, 2024
Unprompted review
Reply from Graces Bags
Hi CD,
Thank you for your feedback! We’re thrilled you’re enjoying the bags, but we’re sorry about the mix-up and the missing dustbags. That’s not the experience we aim to provide! Please reach out to our customer service team at feedback@gracesbagsonline.com, and we’ll make sure to resolve this for you. We truly appreciate your support and understanding!
Best Regards,
Grace
I found Grace Bags by chance and I'm so…
I found Grace Bags by chance and I'm so glad I did!
Quality is exceptional and everyone on my gift list that received one was impressed. They have everything you need in a bad. They are light and stylish without spending your bank account.
Thank you Grace for your beautiful brand and workmanship! God bless your company!🙏
December 28, 2024
Unprompted review
Reply from Graces Bags
Hi Luisa,
Thank you so much for your heartwarming review! We’re so glad you discovered Grace Bags and that they made such a wonderful impression on everyone on your gift list. It means the world to us that you appreciate the quality, style, and value we strive to deliver.
Your kind words and blessings truly brighten our day. Thank you for supporting our brand, and we wish you and your loved ones a Merry Christmas and a Happy New Year! 🎄✨
Best regards,
Grace
Advertisement
Reply from Graces Bags
Thank you for sharing your feedback with us, Eva. We sincerely apologize for the disappointment caused by the quality of the bag you received. Your satisfaction is very important to us, and we deeply regret that your experience didn't meet expectations.
We strive to provide bags that meet high standards of craftsmanship and reliability, and we’re sorry that we fell short this time. If there’s any way we can assist further, please don’t hesitate to reach out directly at feedback@gracesbagsonline.com. We value your input and are committed to addressing any concerns you may have.
This company is a fake
This company is a fake. They want you to believe a sweet little old lady lovingly crafts your leather bag by hand. In truth, they are fake leather mass produced in Chinese factories!
Try returning them. All of a sudden they've gone radio silent! Do NOT purchase from these charlatans!
December 7, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns. We're sorry to hear about the experience you had with us, and we also apologize for the delay in responding to your email. We understand how disappointing this must be.
While we do offer a collection of genuine leather bags, most of our bags are carefully crafted from ethical materials that are both cost effective and sustainable. We always strive to provide accurate descriptions of our bags, and we regret that wasn't clear at the time of your purchase. We want to assure you that we are a legitimate business, and our fulfillment centers are located overseas to meet the increasing demand for our bags. Please feel free to reach out to us directly at feedback@gracesbagsonline.com for further assistance. We value your feedback, and we're here to address any concerns you may have.
Horrible Quality - JUNK!
I ordered this bag based on the BEAUTIFUL appearance of the bags in the photos in the advertisement. The bag I received is less than a 1 - it is plastic and so horrible looking. I’m embarrassed to tell anyone e I purchased such a POS. I’ve attempted to reach the company for return information - they don’t even respond! Do not purchase from Grace’s Bags - they SUCK!
December 2, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Alice. We're truly sorry to hear about your experience and regret that the bag you received didn't meet your expectations. We strive to accurately represent our bags, and we apologize that we didn't meet the standards our customers expect.
We also apologize for the lack of response you experienced when attempting to reach out for return information. We aim to provide prompt responses to all inquiries, and we're sorry for any frustration caused by the delay. We are committed to providing quality bags and customer service and are continually working to improve our processes. Please reach out to us directly at feedback@gracesbagsonline.com, and we'll work towards a resolution to the best of our ability.
Not real leather
Not real leather — made in China — measurements off — would NEVER HAVE BOUGHT— I definitely feel scammed
December 27, 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Mary. We're truly sorry for the disappointment you’ve experienced with your purchase. Most of our bags are crafted from ethical materials chosen for their sustainability and affordability, and we always aim to meet our customers expectations in terms of quality and craftsmanship. We regret falling short in this instance.
We also understand your concerns about the measurements and apologize if the sizing wasn't as expected. If there’s anything we can do to address your concerns, please don’t hesitate to reach out to us directly at feedback@gracesbagsonline.com. We’re committed to finding a resolution to the best of our ability.
Advertisement
False representation of goods - you won't receive what you ordered
When I opened my packages, there was a strong odor of cheap vinyl handbags found at large big box department stores. Outside zippers are useless and open to foam backed PVC.
Other issues are -
Per the items "Features and Benefits":
- Luxurious Genuine Leather: Ilse’s Timeless Elegance is made from premium genuine leather
THE BAG IS MADE OF PVC VINYL - NO LEATHER TO BE FOUND
- Smooth Micro-Suede Interior: The interior is lined with smooth, dirt-resistant micro-suede
THE INTERIOR IS MADE OF NYLON MATERIAL - NO MICRO-SUEDE INTERIOR
- Secure and Convenient Closure: The flap sure with a magnetic snap button
THE CLOSURE IS A TOP ZIPPER - NO MAGNETIC SNAP BUTTON
I used their required feedback page on Dec 20th so that the issued could be resolved in 24-48 hrs. Today is Dec 27th and no attempt has been made to contact me.
December 8, 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had and appreciate the detailed feedback about your purchase. The concerns you’ve raised regarding the material composition and features of the bag differing from its description, are far from the standards we aim to provide and apologize that the bags weren't as expected. The strong odor in our bags is highly unusual, and we deeply regret any frustration caused. Please know that we are actively working on improving our processes to prevent such issues from happening.
We also regret the lack of timely communication. If you’ve yet to receive a response, we kindly ask you to reach out again at feedback@gracesbagsonline.com, and we'll prioritize your concerns. Resolving this matter is important to us, and we're committed to finding a fair solution for you.
I don't even know what to say that…
I don't even know what to say that everyone else hasn't already said. This company is a SCAM!!! I ordered 5 bags that were supposed to be made of the finest leather, however what I received was dollar store plastic. I paid way to much for this lack of quality. Live and learn.
December 26, 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback. We're truly sorry that your experience with our bags did not meet your expectations. We're always committed to providing reliable and quality bags, and it’s disappointing to hear that we didn’t deliver in this case.
We want to assure you that we operate with integrity and are committed to addressing any issues our customers have fairly. If there’s anything we can do to assist, please contact us directly at feedback@gracesbagsonline.com. We are here to address your concerns and work toward a resolution.
A scamming response.
Thank you for responding to my review regarding your immoral scam. I take it you are concerned enough to refund the people you have scammed. ?.
It's not enough to write a response that is less than authentic.
Hopefully, we, the people you have scammed, can lobby parliament in the UK to put a stop to your scamming and hurting others whether that be emotionally, financially or both. How sad, you have no shame. !
December 27, 2024
Unprompted review
Reply from Graces Bags
Thank you for taking the time to express your concerns, Dawn. We are sorry to hear that you feel this way about your experience with us. We're always strive to operate with integrity and ensuring every customer feels valued throughout their experience with us.
Our goal has always been to deliver quality bags and fair service, and we sincerely apologize if this experience with us have caused emotional or financial distress.
We assure you that our responses and efforts to resolve issues are genuine and aimed at addressing your concerns. If there are unresolved issues or specific concerns regarding your order, please contact us directly at feedback@gracesbagsonline.com. We're committed to addressing your concerns and resolving them to the best of our ability.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.