Gradelink Reviews 

Christina Rademaker in support went above and beyond to help me address a problem that I could not get to the bottom of. Not only did she find the issue, she made sure to explain why it happened, how to avoid it in the future, and retroactively fix anywhere it came up. Beyond appreciative of her help and professionalism.

Kate provided quick, professional customer support!

I always get a quick response to a question and how the issue was corrected - very helpful!

My teachers and I were running into a glitch - we were no longer able to view our students' grades in other classes. Christina offered one solution, and when that did not work, she sleuthed out the real source of the problem. She had us back in action very quickly.

My phone call was short and very helpful. The issue was resolved over the phone quick and easy.

Kate’s responsiveness and patience have been instrumental in my experience on boarding with Gradelink. Without her and the other customer service reps at my fingertips via email, I would literally be lost. She helps keep the initial learning curve manageable!

After 6 years without a problem, it was likely to happen. Today, we accidentally deleted a student's data. Axel was able to provide the missing data via email within an hour for us to re-input will little effort. Although Gradelink did not have an "undo" feature, Axel on the support team saved a lot of headache.

Gradelink support really assisted with an issue that would have taken me a very long time. However, they were able to fix it in a shorter time and that was extremely appreciated.

The Gradelink support team is always excellent. I can always count on them to solve problems and answer my questions. The service is quick, efficient, and dependable. Keep up the good work. I recently had a question about credits on transcripts, and Josue, a technical support specialist, solved the issue with courteous and prompt service.

I am new to Gradelink and have not had any formal training. The tutorials that were sent to me, were very helpful along with Kate sending snapshots of what needed to be fixed/changed in our system.

Kate is GREAT, what else can I say. No matter the issue be it big or small urgent or not Ms. Kate never changes her superb customer service skills and talents that she possess to solve this issue.

The customer service with gradelink has always been wonderful. I have delt with Kate Nevar numerous times, with report card issue and other questions regarding format changes etc.. - she always goes out of her way to help and solve our issues. It is wonderful to hear a friendly, knowledgeable voice when you are working on a deadline! Thank you!!

We love Gradelink! Kate is always so helpful and promptly answers all of our questions.

Kate responded quickly was able to show me exactly what I needed.

Gradelink always provides excellent customer support. Whenever I have faced an issue or question the response is always timely and any action needed, done promptly. Very happy both with the product Gradelink and the service provided.

Responded right away and was able to guide me in the right direction for a correction to a transcript. Our issue was fixed immeditally.

The support team is always so helpful. Axel, who is my Engineering Solutions Team support person is always so quick to respond and assist me with all of my needs. He is very efficient and thorough when explaining something to me and always leaves me feeling capable and successful!

Kate Nevar was extremely responsive and helpful. She responded to my inquiry faster than I've ever experienced during my work with Gradelink which I truly appreciated. It takes at least a day to get responses, typically, when entering an issue via Gradelink help desk. I appreciate Kate's quick response time and prompt resolution to my issue and follow-up on a separate issue.

Christina is always very helpful every time I reach out with Gradelink questions. (and it's a lot during the school year!). Even if it is a repeat question, because I forgot how to do something or I want to suggest a new feature she is prompt, helpful and patient. Helps me to know I can rely on her especially when we are in a time crunch. Her fantastic service provides so much value to using this SIS. Thank You!!!