Gradelink Reviews 

182
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for providing fast, thorough, and effective solutions to various technical issues and everyday platform questions. Users consistently appreciate the detailed explanations, patient guidance, and friendly communication that make learning and navigating the software smooth and straightforward. Some reviewers were not happy with response times, mentioning difficulties reaching support by phone or experiencing notable delays when submitting requests through the help desk system. A few individuals also reported trying for multiple consecutive business days to connect with a support team member without receiving any response.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising the support team for being... See more

Response time

Consumers find response time to be extremely satisfactory, consistently praising the team for providing... See more

Customer service

People report positive experiences with customer service, consistently praising the support team for... See more

Service

Users describe positive interactions with service, highlighting quick responses and helpful support agents... See more

User experience

Customers report deeply satisfying experiences with user experience, highlighting that the platform is easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really can't say enough good things about my experience with Gradelink, and specifically our support tech, Mark. He always goes above and beyond in helping solve any issues we have in a timely manne... See more

Company replied

Rated 5 out of 5 stars

Whenever I have a question regarding Gradelink and I reach out to them, they respond the same day, and are always helpful in resolving any issues I have. Our consultant is Axel Maldini and he has been... See more

Company replied

Rated 5 out of 5 stars

After 6 years without a problem, it was likely to happen. Today, we accidentally deleted a student's data. Axel was able to provide the missing data via email within an hour for us to re-input will... See more

Company replied

Rated 5 out of 5 stars

Mark is amazing to work with. Whenever I call, he is always more than happy to help and takes the time to walk me through everything. His explanations are always very thorough and clear, which makes t... See more

Company replied


Company details

  1. Software Vendor
  2. also in
  3. Business to Business Service
  4. Educational Consultant
  5. Software Company

About Gradelink

Written by the company

Old Student Information System Meme Trustpilot

Administrators, help your school save time, improve enrollment, and fulfill its mission with Gradelink Student Information System

Empower your school to perform at its best with Gradelink’s integrated school management, teaching, and learning tools.

Connect your community
Keep your administrators, teachers, parents, and students connected on and off campus.

Work anywhere
Because Gradelink is web-based software, all you need is internet access.

Centralize everything
Simplify all of your grading, attendance, and other administrative tasks.

Work more efficiently
Spend less time clicking and more time doing what you do best—educating.

Keep your information secure
Rest assured, knowing your data is protected and backed up daily.

Enjoy amazing service
Get personalized, friendly training and support—at no additional charge.

 

It's easy to get started with your new school management software

1. Go to gradelink.com/demo to watch a demo video and get an instant quote.

2. When you’re ready, we’ll set up your custom account and train your staff.

3. Work confidently, as we back you up with top-rated, personalized support.

Questions? We’re here to help at 800-742-3083.

 

Watch a Demo Button

Teacher Holding a Laptop in a Classroom

 

Gradelink Main Logo

Contact info

4.8

Excellent

TrustScore 5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(182)

122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Axel was a tremendous help

Axel was a tremendous help. He was able to answer all of my questions and was patient with me while I was trying to figure the system out.

August 22, 2024
Unprompted review
Gradelink logo

Reply from Gradelink

Like the rest of our support team, Axel works hard to take care of our schools, so they always appreciate the recognition. Thank you, Christi!

Advertisement
Rated 5 out of 5 stars

Axel Maldini is my hero!

Axel logged on to a Zoom call with me so I could share my screen to show him my issues more easily. He was so helpful and very knowledgeable about the program! He walked me through the fixes that I needed, and he explained how I could communicate with staff and parents more easily.

July 25, 2024
Unprompted review
Gradelink logo

Reply from Gradelink

Thank you, Kathy! Axel appreciates the shoutout.

Rated 1 out of 5 stars

Gradelink did not meet our needs

Gradelink did not meet our needs. We were told it could be customized to our adult learners. We are a vocational school. But it did not work well. The Gradelink staff did not help much. The sales person deceived us

December 1, 2023
Unprompted review
Gradelink logo

Reply from Gradelink

We’re sorry your experience hasn’t been to your satisfaction, Michelle. We'll reach out to you to work out a solution to your school’s needs. Remember, there is no charge for phone and email support, so please get in touch with us any time you need.

Rated 5 out of 5 stars

Axel Maldini

I would like to send my sincere appreciation for the excellent service received from Mr AXEL MALDINI. He is always helpful and when I have a query his answers are clear and concise. The latest issue I had, Axel went out of his way to help me resolve the report card problem (that I had caused!) and all before the deadline. Thank you Axel!!!
Best regards,
Charmaine Freitas

July 18, 2024
Unprompted review
Gradelink logo

Reply from Gradelink

Thank you for your review, Charmaine! Axel is alway happy to help.

Advertisement
Rated 5 out of 5 stars

Issues taken care of with a Quickness :-)

I'm thankful that every time (and it's been a lot of times by the way) I write in with an issue that I get a quick response... and my issues are always taken care of. Thank you for the hard work and even answering questions when I believe you're on vacation lol... Blessings!

July 10, 2024
Unprompted review
Gradelink logo

Reply from Gradelink

You’re welcome, MTue! We’re always happy to help.

Rated 5 out of 5 stars

Axel Maldini

I have had the pleasure of working closely with Axel for over a year now, and I must say, his support has been exceptional in every regard. Whenever I faced challenges, Axel was consistently beyond helpful, offering not only solutions but also invaluable advice. His expertise and dedication have truly made a difference in navigating various issues smoothly. I highly recommend working with him for anyone seeking top-notch guidance and support.

June 16, 2024
Unprompted review
Gradelink logo

Reply from Gradelink

Thank you for your kind words, Patricia! Axel is honored by your endorsement.

Rated 4 out of 5 stars

It worked well

For how I used your product, It worked well. I didn't use all the tabs because they didn't apply to me.

May 30, 2024
Gradelink logo

Reply from Gradelink

Glad to hear it, Mark! When you’re ready to learn more about what you can do with Gradelink, click on the question mark icon at the top of the screen to explore a wealth of helpful information.

Rated 5 out of 5 stars

Great customer service!

Mark was an incredible help to what seemed a difficult issue and he stayed on task to help me, including a one on one phone call.

June 12, 2024
Gradelink logo

Reply from Gradelink

Thanks for the shout-out, Robin! You made Mark’s day.

Advertisement
Rated 5 out of 5 stars

Right to the point

Your user interface is truly optimized for the easiest and most intuitive experience. Everything is easy to find and in logical places. Your search engine for looking up students are outstanding. I will continue to recommend Gradelink!

May 28, 2024
Gradelink logo

Reply from Gradelink

Thank you, Johan! We are honored by your recommendation.

Rated 5 out of 5 stars

Easy to use for teachers

Easy to use for teachers, students, and parents.

May 28, 2024
Gradelink logo

Reply from Gradelink

We’re happy to hear that everyone is your school community finds Gradelink easy to use, Jennifer!

Rated 3 out of 5 stars

GradeLink occasionally experiences technical difficulties.

GradeLink occasionally experiences technical difficulties.
I would like that the session closes upon logout rather than remaining open and directing you to an error page when pressing a button.

Having numbers next to each student's name will be especially useful at the beginning of the year so I can keep track of how many students I have in each class, as I teach seven different classes.

May 1, 2024
Gradelink logo

Reply from Gradelink

Thank you, Adbeer! We appreciate your feedback because it helps us with our ongoing product development. You can change your system time-out preferences in the security settings to log you out after a specified number of minutes of inactivity or never (upon log out or tab closed).

Rated 4 out of 5 stars

Great product

Great product, easy to use, would like simpler synching with Google Classroom, otherwise, very satisfied.

May 1, 2024
Gradelink logo

Reply from Gradelink

We’re happy that you’re happy, Adam! If you ever need assistance with syncing Google Classroom, we’re here for you.

Advertisement
Rated 4 out of 5 stars

Small school

Attendance was easy to put on gradelink. Missing assignments were easy to track on gradelink.

May 1, 2024
Gradelink logo

Reply from Gradelink

We work hard to make things simpler for our schools, so we love hearing that you find Gradelink easy to use, Amy!

Rated 4 out of 5 stars

it's easy to use

useful to send emails and record data

May 1, 2024
Gradelink logo

Reply from Gradelink

We’re glad to hear Gradelink is working well for you, Afsheen!

Rated 5 out of 5 stars

Reliable

Reliable, good communication. I like Gradelink's support! Even if I can't speak to a person when I call, someone will call me back. There are a few things I would love to have tweaked, but software isn't my level of expertise, but I have suggestions that I did email.

March 26, 2024
Gradelink logo

Reply from Gradelink

Thank you, Janet! We're always happy to help.

Rated 5 out of 5 stars

User-friendly Online Program

As an educator, I've had the pleasure of utilizing Gradelink for several years now, and I must say, it has transformed the way our school manages grades and generates report cards. Gradelink is a comprehensive online grade program that simplifies the arduous task of tracking student progress and generating detailed report cards. One of the standout features of Gradelink is its user-friendly interface. Navigating through the platform is intuitive, even for those with limited technological proficiency. From inputting grades to generating customized reports, Gradelink streamlines every aspect of the grading process, saving valuable time for educators and administrators alike.
Another feature that sets Gradelink apart is its seamless integration with other Google Classroom. Gradelink can easily sync data, eliminating the need for manual data entry and reducing the risk of errors.

February 2, 2024
Gradelink logo

Reply from Gradelink

Thank you, Adam. We are thrilled to hear how well Gradelink is working for your school community!

Advertisement
Rated 3 out of 5 stars

LOGGING ON INCONSISTENT

I can't always log on. It'll take many tries at times. The parents of children are constantly emailing me because they cannot access their accounts. I spend more time sending the content individually because Gradelink is now working.

November 2, 2023
Gradelink logo

Reply from Gradelink

We apologize for the frustration, Myrtle. We are taking steps to improve performance and reliability for our growing number of users. If the problem continues, please reach out to your support rep.

Rated 4 out of 5 stars

Meets our needs

Meets our needs, resolves our issues

October 20, 2023
Gradelink logo

Reply from Gradelink

Glad to hear it, Anne! We’re always happy to help if you need anything.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look