I've ordered a print last year and the art piece is great and the service top-notch! I've found there seems to be a glitch in registering for the 10% discount. i've registered with 2 different emai... See more
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I must say I'm thrilled with my Eastern Stamens framed canvas. I chose the antique gun metal frame & It sets the yellow & White off beautifully. This is going to look stunning against my new White w... See more
Gaff.io has exceeded all expectations! Fantastic, prompt, helpful customer service. Products are shipped with confidence and delivered on time as quoted. Excellent packaging worldwide. Web... See more
Our lovely Bansky print arrived well packaged but the matt/white border had sadly been bent in transit. We contacted Graff.io regarding this and received a very prompt reply. Although the problem wa... See more
Groupon issue. Quick resolution
I was having an issue with a Groupon code. It wouldn’t apply to my purchase, and I contacted customer service. Working with Naima, we were able to get everything sorted, and I am extremely happy with the level of service provided. Fantastic.
October 25, 2017
Unprompted review
Reply from Graff.io
Hello Joshua,
I'm happy to hear that you are happy with our customer service and that everything got sorted for you.
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
Thanks again!
Have a lovely day
Kayleigh
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Very quick and helpful responses!!
October 24, 2017
Unprompted review
Reply from Graff.io
Hello Shenika,
Thank you for the kind comments regarding our responses - we really appreciate it.
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
If there is anything else that we can help you with, please do not hesitate. We are happy to help!
Have a lovely day.
Kind regards,
Kayleigh
The absolute best customer service I …
The absolute best customer service I have ever encountered. There was a problem with my order, and they took it upon themselves to contact me about it and then also to follow up to make sure it had been corrected. I will definitely be ordering from them in the future.
October 24, 2017
Unprompted review
Reply from Graff.io
Hello Holly,
Thank you for your comments on our customer service, we are really glad that we were able to resolve the issue with your order.
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
If there is anything else that we can help you with, please do not hesitate - we are always happy to help.
Have a lovely day!
Kayleigh
The customer service is excellent I …
The customer service is excellent I worked with Namia who was very helpful!
October 20, 2017
Unprompted review
Reply from Graff.io
Hello Dana,
Thanks for the kind words - we really appreciate it!
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
Thanks again, and have a great day
Kayleigh
Customer service A+
After a mistake on my end, it was fixed very effectively and with ease by staff! Great customer service along with amazing art. Would recommend.
October 18, 2017
Unprompted review
Reply from Graff.io
Hello Darain,
I'm happy to hear that you are happy with our service.
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
Thanks again!
Have a great day
Kayleigh
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Customer service is not only very …
Customer service is not only very responsive, but extremely helpful as well.I had a great shopping experience!!
October 12, 2017
Unprompted review
Reply from Graff.io
Hello Nelly,
I'm happy to hear that you are happy with our customer service.
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
Thanks again!
Have a great day
Kayleigh
Customer service rocks...
My daughter and I ordered a print with a groupon as a gift for a friend of hers. When the voucher code said it had already expired, I thought for sure it would be a pain to rectify. Within 24 hours of emailing the company, we had a response from Raima. She reset the code and even sent us a follow-up preview of our order - very helpful as the website doesn't give you that when the order is placed. We received the package in just about the time promised and we're happy with it. I was glad we had a groupon discount as the photo did not arrive under glass - something I would certainly expect had we paid full price. All in all though, the experience was fun and we got a unique gift for a friend.
October 11, 2017
Unprompted review
Reply from Graff.io
Hello Joanne,
I'm glad that you're happy with your product!
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
Thanks again!
Have a great day
Kayleigh
This is the best company I have ever …
This is the best company I have ever had the pleasure of working with. Their #1 concern is customer care, and they are awesome. I used chat and was blown away with the service I received. I highly recommend this company.
October 6, 2017
Unprompted review
Reply from Graff.io
Hello Amy,
I'm really glad to hear that you are happy with our customer care - it means a lot!
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
If we can help you with anything else at all, please do not hesitate in contacting us again.
Have a lovely day!
Kind regards,
Kayleigh
User friendly and excellent customer service!
Customer serice is not only very responsive, but extremely helpful as well. The website is easy to shop, and the questions I did have about framing were answered by hitting the question mark button right next to the options - you've gotta love it when online shopping is that easy! Will definitely be shopping with these guys again!
October 2, 2017
Unprompted review
Reply from Graff.io
Hello Lesley,
Thank you for the review, I'm glad that you are happy with our service!
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
Have a great day
Kayleigh
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Great service and very responsive
Great service and very responsive. A perfect shopping experience.
September 28, 2017
Unprompted review
Reply from Graff.io
Hello,
I'm happy to hear that you are happy with our service! It means a lot.
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
Thanks again!
Have a great day
Kayleigh
Bansky Print - Customer Error
I ordered a Bansky print for my son using a Groupon and upgrading via the website for a nicer print/frame. I knew that shipping might take awhile but after quite some time, I never received the print. I contacted customer service and they replied within 24 hours that I should have received it. Still no print arrived. I was in contact back and forth with customer service when we confirmed the mailing address I had typed in was wrong. Totally my error, yet they offered to replace the print at no charge if I would just cover the additional shipping charge. So nice that they helped replace the print when it was not their error but mine. I just received the second print and my son loves it. So appreciative that they were willing to replace it. Thanks!
September 20, 2017
Unprompted review
Reply from Graff.io
Hello Gretchen,
I'm really glad to hear that you received your order in the end and that you're happy with our customer service! :)
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
If there is anything else that we can do for you in the meantime, please do not hesitate.
Have a great day!
Kayleigh
Place Your Order with Graff.io Today!
I recently placed orders for myself and as a gift to my sister on Graff.io. The website has a wide array of prints, so much that it was very difficult to choose the two. I could have easily spent a fortune as so many are top notch! The website is very easy to navigate and is actually well designed. Also, I could truly customize the frame and quality of the print. The customer service is positive and absolutely flawless. I highly recommend you place an order yourself, you won't be disappointed! However, take your time to understand each option so that your order arrives exactly as you expect. Trevor - SoCal
September 11, 2017
Unprompted review
Reply from Graff.io
Hello Trevor,
Thank you for your review. I'm really glad to hear that you are happy with our service.
As a thank you for your review, I'd like to offer you a discount code - please contact me at noreply@graff.io to claim.
Have a great day!
Kayleigh
I recently placed an order on Graff.io
I recently placed an order on Graff.io. Their website has a fantastic selection of prints, even including the work of banksy! The website was very easy to navigate, it was a pleasure looking at all the different prints. I found the one I liked, there was a fantastic option of changing the frame and quality of the print. The service was absolutely flawless. I highly recommend you place an order yourself, you won't be disappointed!
August 30, 2017
Unprompted review
Reply from Graff.io
Hello Matt, thank you for taking the time to review us - we really appreciate it.
We are delighted that you liked our site and found it simple to use. We hope you have found everything you are looking for. Please, can you email us at info@graff.io with the subject line Trustpilot review and one of our team members will have a gift waiting for you?
Kayleigh
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Excellent customer support
Excellent customer support. I purchased a living social voucher and had trouble using the voucher. The online support was great and solved the issue in a relatively short time. The website had a big variety of prints and I would purchase something from them again.
August 29, 2017
Unprompted review
Reply from Graff.io
Hello Denise, thank you for taking the time to leave us a review.
Thank you for your feedback, I am happy to hear that your problem has been resolved. Please, can you email us at info@graff.io with the subject line Trustpilot review and one of our team members will have a gift waiting for you?
Kayleigh
Love the art work of the dogs
Love the art work of the dogs, can't wait until I can display it in their new dog room.
August 29, 2017
Unprompted review
Reply from Graff.io
Hello Sheila, thank you for taking the time to review us we really appreciate it!
I am happy to hear you are looking forward to your product arriving, we also love dogs! Please, can you email us at info@graff.io with the subject line Trustpilot review and one of our team members will have a gift waiting for you?
Kayleigh
Reply from Graff.io
Hello Chris, thank you for taking the time to review us - we really appreciate it!
I am delighted to hear that your product has arrived safely and you love it. Please email us at info@graff.io with the subject like Trustpilot review and a member of our team will be happy to provide you with a gift.
Kayleigh
I was excepting something better than a …
I was excepting something better than a dot matrix print out, but unfortunately that's what I got. I literally could have printed from my desktop printer a better looking piece of art. Additionally the frame is a joke. Save your money.
August 26, 2017
Unprompted review
Reply from Graff.io
Hello Kristine,
I am sorry you are not happy with the print you have received, please email us at info@graff.io with the subject line Groupon review and a member of our team will help resolve any problems.
Kayleigh
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I love their products
I love their products! Their customer service is on point too!
August 26, 2017
Unprompted review
Reply from Graff.io
Hello July, thank you for reviewing us. It is highly appreciated!
I am happy to hear you love your product and thank you we love to hear feedback on our performance.
Please, can you email us at info@graff.io with the subject line Trustpilot review and one of our team members will have a gift waiting for you?
Kayleigh
All went well, thanx ;)
All went well, the at work is ok, and COA is avg. If you get a couple of prints together, the COA does not tell you which COA goes with what print. Though the 'Art work/print/s' are a bit expensive without the discount. Arrived in good time and fairly will packaged. There were a couple of crushed corners on the outer packaging, but prints ok, with only one frame having a minor scratch. So overall 'thumbs-up', just a bit pricey. Cheers :)
August 26, 2017
Unprompted review
Reply from Graff.io
Good morning, thank you for taking the time to review us - we really appreciate it!
We are happy that you like the product, please can you email us at info@graff.io and a member of our team will have a voucher waiting for you.
Kayleigh
Other than taking a bit long to arrive
Other than taking a bit long to arrive, I'm very satisfied with the product and so is the child who I purchased this for. Thank you
August 26, 2017
Unprompted review
Reply from Graff.io
Hello Jennifer, thank you for your review - we really appreciate it!
I am happy to hear that you are the little one enjoy the print you have received. Please email us at info@graff.io and a member of our team will have a gift waiting for you. Please use the subject line Trustpilot review.
Kayleigh
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