Scammers!!!!!!!!! do not purchase from this company. My husband had purchased 3 paintings FRAMED and he received only the canvas painting. We reached out tonthe company that we’re happy to keep... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My contact at Graffiti Wall Arts was super helpful throughout the process and always responded very efficiently . I LOVE my sculpture, it looks incredible. I was extremely impressed with the create t... See more
Company replied
We bought 2 bearbricks electroplated statues 1 metallic black Gorilla sculpture and are very happy with the outcome. The sizes were almost 1.6 meter tall and i was worried about the delivery at start... See more
Company replied
I bought two Canvas framed alec monopoly art pieces. After a lot of search for large sized wall art i can say plenty search has been made by me but i couldnt find anywhere sizes framed online for more... See more
Company replied
Company details
Written by the company
GraffitiWallArts is your premier destination for distinctive home decor products. We offer an eclectic range of high-quality items, including furniture, wall art, statues and sculptures, lighting, wallpapers, and more. Our curated collections are designed to transform your living spaces with unique and stylish pieces. Whether you're looking to add a statement piece to your room or completely revamp your home decor, GraffitiWallArts provides exceptional products that cater to a variety of tastes and preferences. We are committed to delivering excellence and innovation in home decor, ensuring your home reflects your personal style.
Contact info
19 Station Lane, CO12 3QL, Essex, United Kingdom
- info@graffitiwallarts.com
- graffitiwallarts.com
3.7
Average
61 reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers!!!!!!!!
Scammers!!!!!!!!! do not purchase from this company.
My husband had purchased 3 paintings FRAMED and he received only the canvas painting. We reached out tonthe company that we’re happy to keep the unframed paintings and to be refunded the $500+ difference for the frames. They agreed to this and lied saying they processed the refund when it has been over 2 months and we haven’t received anything from them but lies. We have tried reaching out multiple times and have been told the refund was processed but no proof or funds have been given to us and the only contact detail we had on WhatsApp blocked us. So unprofessional and disgusting behaviour.
Big scammers do not buy from them!!!!
January 1, 2026
Unprompted review
Advertisement
So Happy. I LOVE him.
My contact at Graffiti Wall Arts was super helpful throughout the process and always responded very efficiently . I LOVE my sculpture, it looks incredible. I was extremely impressed with the create that it arrived in as I was concerned about possible damage, there was noting to worry about. Very happy.
March 12, 2026
Unprompted review
Reply from Graffitiwallarts
Thank you so much for your wonderful review!
We’re truly delighted to hear how happy you are with your sculpture and that it arrived safely. Our team always takes great care in packaging every piece securely, so it’s great to know the crate gave you confidence and everything reached you in perfect condition.
It was a pleasure assisting you throughout the process, and we’re very glad the sculpture looks incredible in your space. If you ever need help with another statement piece or décor for your home, we’d be more than happy to assist again.
Thank you once again for choosing Graffiti Wall Arts
It is good and easy to place order
January 21, 2026
Unprompted review
Reply from Graffitiwallarts
Thank you for your kind feedback!
We’re glad to hear that you found the ordering process simple and easy. We always aim to make the experience smooth and convenient for our customers from browsing to checkout.
We truly appreciate your support and hope you enjoy your purchase. If you ever need any assistance or are looking for more décor pieces, we’ll be happy to help.
Amazing products and Sacha is so…
Amazing products and Sacha is so serious ! Thank you so much
April 18, 2025
Unprompted review
Reply from Graffitiwallarts
Thank you so much for your kind words!
We’re really happy to hear that you love the products and had a positive experience with our service. It was a pleasure assisting you, and we truly appreciate your support.
If you ever need help with anything else or are looking for more décor pieces in the future, we’ll always be here to help. Thank you again!
Highly recommended
We ordered three egg chairs for a client of ours. The delivery time was a bit longer than expected, but the communication about this matter was perfect. Nice people and lots of unusual products on their website!
January 8, 2026
Unprompted review
Reply from Graffitiwallarts
Thank you very much for your kind feedback! We really appreciate your patience regarding the delivery time and are glad our communication met your expectations. It was a pleasure working with you, and we’re happy to hear you enjoyed our product selection. We hope to work with you again on future projects!
Advertisement
I received my custom sofa and I’m very…
I received my custom sofa and I’m very happy with it!
December 18, 2025
Unprompted review
Reply from Graffitiwallarts
Thank you so much for your kind feedback! We’re truly happy to hear that you love your custom sofa and that it met your expectations.
It was a pleasure creating this piece for you, and your satisfaction means a lot to us.
Warm regards,
Sasha
Customer Support
GraffitiWallArts.com
Extremely happy!
Excellent communication and very easy to work with - my swing is wonderful! I loved how I could customize the materials. The cost was also significantly less than the same swing at another company.
October 31, 2025
Unprompted review
Reply from Graffitiwallarts
Thank you so much for your wonderful review! We’re delighted to hear that you found the communication smooth and the process easy, and that you’re happy with your custom swing.
We love giving our customers the freedom to customize materials, and it’s great to know you appreciated both the quality and the value compared to other options. Your satisfaction truly means a lot to us.
Thank you again for choosing us, and we hope you enjoy your swing for many years to come!
Warm regards,
Sasha
Customer Support
GraffitiWallArts.com
Reply from Graffitiwallarts
Thank you so much for your feedback!
We’re thrilled to hear you loved the product and truly appreciate the 10/10 rating.
Warm regards,
Sasha
GraffitiWallArts.com
SCAM
SCAM – AVOID AT ALL COSTS!
Order cancelled on June 9th, refund promised, yet as of July 29th there is still no trace of any refund on my bank account.
Your public reply tries to shift the blame onto my bank and hide behind “internal screenshots” and a “trace code” as proof of good faith. Let’s be clear:
• No verifiable banking proof (SWIFT confirmation, bank transfer receipt) has ever been provided.
• My bank has officially confirmed that no refund was ever initiated by your company.
• The so-called prompt responses you mention are nothing but automated replies, which do not resolve anything after nearly two months of follow-ups.
In 2025, claiming that a bank transfer is “untraceable” while we can remotely fly drones thousands of miles away is either incompetence or deliberate bad faith.
I have already reported your practices to the French consumer authorities and I am sharing this experience on social networks to warn others. The facts are simple:
• You collected payment.
• You cancelled the order.
• You never refunded it.
Fulfilling your contractual and legal obligations would be the bare minimum. As it stands, your responses are nothing more than an attempt to disguise a blatant scam.
June 8, 2025
Unprompted review
Advertisement
Scam
Scam – Avoid at all costs!
I lost €800 on this site. Be extremely careful and read the terms and conditions thoroughly — you won’t get any refund, no matter the situation. The customer service is unprofessional and unhelpful.
Don’t trust the positive reviews — they’re misleading or fake. Stay away from this site.
June 8, 2025
Unprompted review
Reply from Graffitiwallarts
Dear Kader,
We are disappointed to see yet another review from you — especially since, as previously stated, we have no record of any customer by your name (“Kader Merah”) ever placing an order with us.
We take customer satisfaction seriously and are always ready to resolve genuine concerns. However, we cannot investigate or resolve anything without an order number or valid purchase details, which you have never provided despite multiple public claims.
To address your statements clearly:
• ✅ No verified order under your name exists in our system.
• ✅ You have not responded to any request for details to verify your claim.
• ✅ Without proof of payment or an order reference, we cannot offer any resolution.
• ✅ Our terms and policies are clearly displayed on every product page and are fully compliant with international e-commerce standards.
As for your claim that our positive reviews are fake — that is not only untrue, it is unfair to the real customers who have chosen to share their positive experiences. We have a large customer base across Europe, the UK, and North America who continue to support and trust us, and their verified reviews reflect genuine satisfaction.
We are proud to run a legitimate, UK-registered business with:
• Fast response times (typically within 5–10 minutes during support hours)
• A transparent return policy
• Secure payment handling
• Hundreds of happy, verified buyers
We strongly urge you — if you are indeed a real customer — to contact us at info@graffitiwallarts.com with your full order information. Only then can we assist you appropriately.
Until then, we kindly request that you refrain from making unsupported accusations, as they not only harm small businesses but also mislead others.
Sincerely,
Sasha
Customer Support Team
GraffitiWallArts.com
Sasha is great!
The help I received from Sasha led me to my purchase. Her quick response and support through the process was the reason that I now have such a great piece of art in my home.
I am very happy in my decision.
I am now looking for my next piece of art from Graffiti Wall Art :)
May 1, 2025
Unprompted review
Reply from Graffitiwallarts
Dear Albeno,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you’re loving your new piece of art and that Sasha was able to make your experience a smooth and enjoyable one. 😊
We truly appreciate your trust in us and can’t wait to help you find your next perfect piece. If you need any assistance or recommendations, Sasha and the team are always here to help.
Warm regards,
The Graffiti Wall Art Team
www.GraffitiWallArts.com
I received the chandelier from Baby…
I received the chandelier from Baby Decor and I loved it very much. It is exactly as shown in the picture. Thank you for your service and care in delivering it. I would like to thank t Sasha in customer care.
April 27, 2025
Unprompted review
Reply from Graffitiwallarts
Dear Haifa,
Thank you so much for your kind words! We’re delighted to hear that you loved your chandelier and that it arrived just as expected. It truly means a lot to us to know you’re happy with both the product and our service.
Sasha sends her warmest thanks as well — she was more than happy to assist you! 💛
We look forward to helping you again in the future.
Warm wishes,
The GraffitiWallarts Team
www.GraffitiWallarts.com
Fast delivery the colours were very…
Fast delivery the colours were very vibrant love our wallpaper n easy to install. Thanks much
April 25, 2025
Unprompted review
Reply from Graffitiwallarts
Dear Philip,
Thank you for your great feedback! We’re so happy to hear that you loved the vibrant colours of your wallpaper and found it easy to install. 😊
We’re thrilled that the delivery was fast and that you’re enjoying your new space. If you ever need anything else or want help choosing your next piece, we’re always here to help!
Best regards,
The GraffitiWallArts Team
www.GraffitiWallArts.com
Advertisement
This is a scam, they are thieves
We ordered a hanging lamp for almost €900. It arrived defective, and on top of that, the quality was very poor for the price. We made a claim, and they told us we could return it to China at our own cost. They justified it by saying it was in their cancellation policy, which doesn't mention anywhere that you have to send the product back to China, and their website only states that the headquarters are in UK. Despite this, we agreed to cover the shipping cost. The product is now stuck at Chinese Customs, and they stopped responding to my emails, chat, and everything when I informed them that Customs was asking for more information. This is a scam, they are thieves. I want my money back!!!!
April 10, 2025
Unprompted review
Reply from Graffitiwallarts
Dear Maria,
We’re truly sorry to hear you feel this way, but your accusations of “scam” and “thieves” are not only extremely unfair — they are also entirely unfounded.
Let us clarify the full and factual timeline:
• You ordered a hanging lamp for nearly €858.49 and reported a minor wiring issue after delivery.
• We responded to your concern within minutes, offering you two fair and reasonable options:
1. A free replacement wire to resolve the issue quickly and cost-free.
2. Or a full refund upon return of the product, as clearly outlined in our return policy.
You chose to return the product instead of accepting the free part. That was entirely your choice, and we respected it.
As per our clearly stated return policy (available on every product page and in our delivery/returns sections), all returns must go back to the production facility where they were dispatched from — in this case, China. This is not hidden information. In fact, our website transparently states:
“We are a UK-registered company with international production units and warehouses in the USA, Poland, China, and more. Products are shipped from the facility where they are produced and must be returned to the same location.”
This is a standard industry practice. There is nothing fraudulent about asking for a product to be returned to its point of origin before issuing a refund.
Now regarding the parcel:
• You chose to ship it back to China.
• The parcel is currently stuck at Chinese customs, and we have not received it.
• You were informed that customs may require additional information or paperwork, which must be provided by you as the sender, not us.
• Despite this, we never stopped replying. We responded on email and chat with every update, guidance, and request for documentation, promptly and professionally.
We kindly remind you:
✅ A refund cannot be issued until the returned item is received by us — this is a standard, globally accepted policy.
✅ You have not yet provided proof of successful delivery of the return.
✅ We have not received the item to initiate a refund.
Calling us a scam simply because your return is delayed at customs — something outside our control — is unfair and inappropriate.
We fully understand your frustration, and we are still here to help. As soon as we receive the returned product, your full refund will be processed immediately.
We stand by our transparency, professionalism, and dedication to customer service.
Sincerely,
Sasha
Customer Support Team
GraffitiWallArts.com
Reply from Graffitiwallarts
Thank you so much, Sarah! We're thrilled to hear that you loved both the service and the product. Your support means a lot to us!
Reply from Graffitiwallarts
Thank you, Mirna! We appreciate your kind words and are always here to assist you.
Great quality
Very happy with the quality of the purchase. The item took a few weeks to get to me so they get 4 stars instead of 5. Customer service was attentive and quick to respond about my delivery
December 19, 2024
Reply from Graffitiwallarts
Thank you, Susan! We're delighted that you're happy with the quality of your purchase and appreciate your patience with the delivery time. We’re always working to improve, and your feedback helps us do that. If you ever need anything, feel free to reach out!
Advertisement
I had to open a complaint to get…
I had to open a complaint to get reimbursed, T&c was not respected, chat not working, product removed from the store after my shop. They tried to deliver with ca 1 month delay from China to avoid reimbursement
November 30, 2024
Everybody please be aware, it’s fake
Everybody, please be aware. This is a drop shipping company, selling ‘authentic’ durable materials but in fact you get plastics shipped from China. Return policy is that you ship the box back to China, where is goes missing and therefore you never get your money back.
It’s scandalous really.
In response to your reply; the return policy isn’t clear on your website. Nowhere it is mentioned returned items should be shipped to China instead of the UK (the only address mentioned).
Also, after returning the parcel to china, I haven’t gotten my money back. No response to several emails. Nothing.
You are a drop shipper.
October 22, 2024
Reply from Graffitiwallarts
Thank you for sharing your feedback. We take all customer concerns seriously and aim to provide complete transparency about our processes.
At GraffitiWallArts, we pride ourselves on offering high-quality, customizable products made in collaboration with our production units in Poland, Turkey, and China. Each item is crafted to meet strict quality standards, and we ship securely worldwide to ensure customer satisfaction.
Regarding returns, we follow a clear policy outlined on our website to assist customers in resolving any issues quickly.
We remain committed to providing excellent service and high-quality products, and we appreciate your feedback as it helps us improve.
Reply from Graffitiwallarts
Thank you so much for your kind words! 🌟 We're thrilled to hear that you loved our shop, found our products to be of good quality, and appreciated the shipping and pricing. Your support means the world to us, and we look forward to serving you again soon! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.