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Graham Sanderson Interiors Reviews 423

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including custom-made curtains, blinds, and wallpaper, noting their excellent craftsmanship and beautiful appearance. Many consumers highlight the seamless ordering process, efficient communication, and helpful advice from the staff, making the overall experience pleasant and professional. The delivery service is frequently described as prompt and well-organized, with items arriving carefully packaged and often ahead of schedule. However, some customers also noted issues with the return policy, finding the minimum return requirements or restocking fees to be unfair. A few people experienced longer than estimated delivery times and had to follow up on their orders, while others received products without necessary fixings, though this was quickly rectified.

What people talk about most

Product

Customers had positive experiences with product quality and craftsmanship. Many reviewers praised the high... See more

Quality

Reviewers mention positive feedback about quality. Customers are consistently delighted with the high quality... See more

Service

Consumers find service to be positive. Many reviewers praise the friendly, efficient, and professional... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the speed of delivery,... See more

Order

Users describe positive interactions with the ordering process. Many customers highlight the ease of ordering... See more

Based on these reviews

Rated 5 out of 5 stars

A real pleasure to deal with offering help & advice across a very wide selection of fabrics & ideas. Izzy listened carefully to what I was trying to achieve & brought some great ideas to the table. Ja... See more

Company replied

Rated 5 out of 5 stars

We ordered custom made curtains from Graham Sanderson. Good choice of fabrics and patterns etc., and they are cost effective. They were well made and arrived without problems about 6 weeks later.... See more

Company replied

Rated 5 out of 5 stars

Beautiful curtains, kept me notified with changes as fabric was delayed then arrived slightly earlier than expected. Responsive and polite customer service. Very pleased with my curtains and how easy... See more

Company replied

Rated 5 out of 5 stars

We have previously had Graham Sanderson curtains - which were excellent. This time GS made a pair of roman blinds for the study. These again look super, are really well made and we love the roller m... See more

Company replied


Company details

  1. Curtain Supplier and Maker
  2. Blinds Shop
  3. Curtain Store
  4. Decoration and Interior Design Store

Written by the company

We are an independent, family run soft furnisher based in Harrogate, North Yorkshire. Established in 1968. We offer fitting and measuring services within our local area and have an extensive book and sample library at our showroom on Kings Road. We look forward to welcoming you to help with your soft furnishing needs. If you are unable to visit our shop please visit our website where you will find a comprehensive range of designer fabrics and wallpapers. On our website you can also order bespoke curtains, blinds and cushions which are made in our workrooms. Please do not hesitate to email us sales@grahamsanderson.com for any soft furnishing enquiries.


Contact info

4.8

Excellent

TrustScore 5 out of 5

423 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Overall Service Delivered

Whole experience with company was very positive, helpful and good communication throughout the whole ordering process. Curtains delivered within quoted timescale and proved to be of excellent quality, great addition to our home.

April 10, 2026
Rated 5 out of 5 stars

Great Service

Easy to discuss requirements with, helpful advice, shorter delivery of the product than competitors advertised and measurements spot on. Highly recommend Graham Saunders Interiors.

April 2, 2026
Rated 5 out of 5 stars

Very efficient and great cushion covers

Very efficient and great cushion covers

March 31, 2026
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Reply from Graham Sanderson Interiors

Dear Anna,

Many thanks for leaving us such positive feedback. Our team really appreciates this. Please let us know if we can help with any future projects.

Best wishes,
Graham Sanderson Interiors.

Rated 3 out of 5 stars

Slow delivery

Slow delivery

March 26, 2026
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Reply from Graham Sanderson Interiors

Hi Natalie,

Thank you for taking some time to leave a review.

I am sorry to hear about the delay with your order and understand this is frustrating for you. Unfortunately, at the time of your order we informed you about the unexpected stock issues with our supplier. This impacted our usual delivery time which we would usually aim for. I can see this delayed your order for a week longer than normal.

We do apologise for this delay and hope we can help you in the future with anymore projects you may have.

Thank you again for your feedback.

Kind regards,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Great delivery to the Netherlands

Great delivery to the Netherlands

March 30, 2026
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Reply from Graham Sanderson Interiors

Hello,

Thank you for your lovely feedback! We’re so happy to hear you had a great experience with us and look forward to helping you again.

Best wishes,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Exceptional service + price

As an interior designer, I work with a lot of trade partners. Trust me when I say the team at Graham Sanderson are exceptional. Recently I placed a wallpaper order with Graham Sanderson. When the product was unexpectedly backordered, the Graham Sanderson team communicated with me proactively, offered me a refund if I wanted one, then worked with the vendor, and ultimately resolved the problem (that was totally beyond their control) in a way that felt great to me. In addition to their thoughtfulness, attention to detail and communication, I also found the Graham Sanderson pricing exceptional--about $1k less than the same product elsewhere. Will absolutely be a repeat customer.

March 30, 2026
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Reply from Graham Sanderson Interiors

Hello there,

Thank you so much for your detailed and positive review—it truly means a lot, especially coming from someone with experience in the industry.

We’re pleased to hear that our team was able to help you throughout your order. While backorders can be frustrating, we always aim to communicate and create flexible solutions for our customers. It’s great to know that this approach was noticed.

We’re also pleased that you found our pricing competitive—delivering both value and service.

We look forward to working with you again.

Best wishes,
Graham Sanderson Interiors.

Rated 5 out of 5 stars
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Reply from Graham Sanderson Interiors

Dear Jakki,
Thank you for taking some time to leave us some great feedback. We really appreciate this. Please let us know if we can help with anything further.
All the best,
Graham Sanderson Interiors.

Rated 4 out of 5 stars

Roman blind.

The fabric, the roman blind is well made. Just a little disappointed with the actual fitting bracket rather fragile and awkward to fix. Excellent delivery very quick.

March 24, 2026
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Reply from Graham Sanderson Interiors

Hello Hayley,

Thank you for your feedback. We’re so pleased to hear that you’re happy with the delivery and the quality of your Roman blind. That said, we’re sorry to hear that you found the fitting bracket fragile and a bit awkward to install—your comments are really helpful and will be shared with our team.

Please let us know if we can help with anything else.

Best wishes,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

I was blown away with the customer…

I was blown away with the customer service and the speed in which I received my order. Everyone was so helpful, available and responded right away!

March 26, 2026
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Reply from Graham Sanderson Interiors

Dear Christina,
Thank you for taking the time to share your experience. We’re delighted to hear you were pleased with our service. Your feedback is truly appreciated and we hope we can work with you again.
Best wishes,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Prompt professional service

Prompt professional service
I had a delivery damaged and the product was replaced efficiently the following day.

March 23, 2026
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Reply from Graham Sanderson Interiors

Dear Carol,

Thank you for your feedback. We’re sorry to hear your delivery arrived damaged, but we’re glad our team was able to resolve the issue quickly and get a replacement sent to you the next day. We really appreciate your support and hope to assist you again in the future!

All the best,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Excellence repeated

Excellence repeated, throughout the ordering process, interim communication to delivery of the blinds.
Not the first time using GSI and absolutely delighted with the blinds. The quality of fabric, fittings and workmanship is top notch! Would certainly recommend the service. Thank you GSI

March 18, 2026
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Reply from Graham Sanderson Interiors

Hello there,
Thank you for your review! We really appreciate this. We're glad everything met your expectations and it is lovely to hear you would recommend us! We hope to continue working with you.
All the best,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Excellent service and competitive price…

Excellent service and competitive price - Curtain material selected was delivered within a few days - well packed and tracked.

March 18, 2026
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Reply from Graham Sanderson Interiors

Hello Paul,
Thank you for your positive review. We are very pleased to hear you were satisfied with our service and appreciate your support. Please let us know if we can help with anything else.
Kind regards,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Superb quality curtains

Superb quality curtains! We have used them many many times now.

March 16, 2026
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Reply from Graham Sanderson Interiors

Hello,
Thank you for leaving us excellent feedback on your positive experience with us. We are really thankful for this and we hope you continue to choose us for your soft furnishings projects!
Kind regards,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

A stunning piece of fabric it arrived…

A stunning piece of fabric it arrived at my house in Australia just over a week after I bought it.

March 9, 2026
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Reply from Graham Sanderson Interiors

Hello Julia,
Thank you so much for leaving us great feedback. We hope to continue working with you over in Australia!!
Kind regards,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Fantastic curtains, craftmanship, customer service

Extremely pleased with my double pinch pleat, blackout-lined curtains from Graham Sanderson Interiors. The quality of the fabric, including the blackout lining, is fantastic. The stitching is extremely neat and the join on each curtain is incredibly professionally done - the join is exactly half way between two of the pinch pleats so the curtains sit really well at the join. Plus, the pattern match is perfectly lined up. Not all curtain makers achieve this.

I think the quality is excellent at a very reasonable price.

Customer service was excellent, when I was ordering with help from two customer advisors, plus the communication ref. the delivery. The delivery itself was also great from DHL and the curtains were packaged well so it didn't take much ironing to smooth them out.

The buying experience has been excellent from start to finish.

March 17, 2026
Unprompted review
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Reply from Graham Sanderson Interiors

Dear Vivien,
Thank you for your fab feedback! We’re thrilled to hear you are happy with your order with us. Your feedback has truly made our day!
If there’s ever anything more we can do for you, please do get in contact with us.
Best wishes,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Quality fast lane shopping

Quality fast lane shopping, thanks.

March 4, 2026
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Reply from Graham Sanderson Interiors

Hello Melanie,
Thank you for your feedback and for choosing us. We’re glad to know you were satisfied with our service!!
Best wishes,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. Curtains are perfect and competitively priced too.

February 25, 2026
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Reply from Graham Sanderson Interiors

Hello Diane,
Thank you for your lovely review! We’re really glad to hear you had a great experience with us. Your feedback means a lot to us and motivates us to keep improving.
Best wishes,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Great communication

Great communication, updates on status which is so helpful. Speedy delivery well packaged.

February 24, 2026
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Reply from Graham Sanderson Interiors

Dear Janette,
Thank you for taking the time to share your experience. We’re delighted to hear you were pleased with our service. Your feedback is truly appreciated. Please let us know if we can help with anything else.
Best wishes,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Excellent service and so many quality…

Excellent service and so many quality facilities to choose from. Thank you

February 26, 2026
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Reply from Graham Sanderson Interiors

Dear Amanda,
Thank you for leaving us a review on your experience with us. We are really grateful for this and we hope you continue to choose us for your soft furnishing projects.
All the best,
Graham Sanderson Interiors.

Rated 5 out of 5 stars

Communicative

Communicative, kind, quick, and went above and beyond!

February 24, 2026
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Reply from Graham Sanderson Interiors

Hello Alexi,
Thank you so much for leaving us wonderful feedback. We hope to continue working with you😊😊.
Best wishes,
Graham Sanderson Interiors.

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