Grailed Reviews 2,979

Horrible selling experience, they are not paying out within the timeframe they state on the website.

I have an item delivered on the 24th of January. Still no payout. No information as well. Tried to reach out to customer service but no response.

I had a very stressful situation with a seller on Grailed, and I truly appreciate how the Grailed team handled it.

Due to a misunderstanding on my side and an unexpected issue with the transaction, I was almost unable to secure a refund for a high-vlue item.

Once I contacted Grailed, their support team carefully reviewed the case, communicated clearly, and guided me through each step of the proccess. They handled the situation fairly and professionally, especially considering the complexity of an international return.

I'm grateful for their patience and commitment to maintaining fair and trustworthy transactions on the platform. Their support made a significant difference, and I felt well protected as a buyer.

Thank you to the Grailed team for taking fairness and customer protection seriously.

Poppy K helped me throughout the entire process she was a joy to work with and made everything a breeze got me my refund back from a seller that sold me a fake 💯

Thank you very much for the quick resolution of the problem. Support solved my problem as quickly as possible, thank you

I sold shoes on grailed.com. after I shipped the shoes, they closed my account and refused to pay me the funds. I never received the shoes back either. Even if they decide to close the account, they should send the funds that they promised and not keep it to themselves. Please be aware before doing business with this company.

had an issue with a package not arriving and the seller was being uncooperative but thanks to support I got my resolution! shout out Victor C!

Thank you for refund

Grailed got back to me right away and resolved my issue. 10/10!

Unfortunately my order got lost in shipping. Tracking located it to its last distribution center checkpoint but the item hadn't moved in weeks. Customer service @ Grail was very helpful with contacting the seller. There was no easy way to directly contact the seller myself. I found that to be a bit odd. Regardless, A refund was issued from Grail to resolve the lost order. Communication between Grail staff was quick, understanding, and very accommodating.

Poppy K was awesome she helped me get a refund for an item below quality!

Was incredibly difficult to get refund. Had a video of me opening box, the shoes were the wrong shoes (Jordan’s when I ordered Rick Owen’s), shoes were fakes of the wrong shoes (said Air Iordan), and the seller admitted in Grailed chat that he sent the wrong shoes — but still wasn’t able to get refund ($600!!!) for 3 months and only after dealing with 2 diff service dudes, response times of >1week average per, and being told I should imminently receive a refund only to have to reach out again after a month.

I let them know right away that I ordered the wrong size. And they refused to cancel my order. This company will not refund. I will never order from them again.

I ordered a pair of glasses on Grailed, but unfortunately they arrived in worse condition than described in the listing. It was disappointing at first, but after reaching out to customer service, they eventually helped me resolve the issue. Even though the process took a while, I was able to return the item and received a full refund. In the end, the support team made sure the situation was handled properly.

Fredrick M. gave exceptional customer service! Got back to me within 24 hours and completely resolved my tracking number issue with one of my orders. As a relatively new Grailed seller, I was worried this process was going to take days and become a back and fourth with multiple support agents. Fredrick M got the job done quickly and exceptionally!

Really Quick service they were understanding and issued my refund quick!

Quality customer service had a seller that was completely unresponsive, I had made an expensive purchase and the seller never shipped out my order well over 10 days, and they helped me get my money back asap.

I recently had an issue with an order on Grailed that turned into a pretty stressful situation for me — the package was never delivered, the tracking wasn’t updating, and the seller stopped responding. I contacted Grailed support, and I’m genuinely impressed with how professionally and kindly they handled everything.

The support team was patient, attentive, and very responsive. They kept me updated throughout the process, reached out to the seller on my behalf, and when it became clear the seller wasn’t cooperating, they stepped in and resolved the situation quickly. They processed my refund without any hassle and explained every step clearly.

I especially want to highlight how supportive and understanding the team was, which made a difficult situation much easier.
Thank you for the excellent customer service — I truly appreciate it.

I am still waiting for a refund this company sucks stay away do not buy anything from Grailed!

Seller did not ship item and grailed did not uphold their 7 day refund policy. It took over 2 weeks for grailed to issue a refund.

I ordered boots once and tried to cancel the day after due to import chargers. The seller tried to cancel and he couldn’t. Support took 2-3 business days to reply to each email & don’t have a phone number. After frustration the seller sent the item anyway because he got tired of waiting, and Grailed ended up telling me much after the fact to try and return it. After having to pay import fees…

My 2nd order the seller was amazing and had flawless communication and transparency. Because of this I was positive that I made a mistake and Grailed is actually a good platform with good sellers.

So then I made a 3rd order for boots where the seller misrepresented the item. I took pictures immediately and I asked Grailed to help two weeks ago. Today they finally gave me a return label after sending them info a 2nd time — I already sent them pictures and an email detailing everything two weeks ago. Please use eBay & Poshmark instead. They’re always amazing with customer support.