Grail Watch Club Reviews 

894
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the official website is extremely easy to use and the competitions are exceptionally well run. People also deeply appreciate the wonderful selection of luxury timepieces and the completely transparent process from start to finish. However, some customers also noted that they are still waiting for their chance to win after entering multiple draws. Buyers really enjoy the thrilling live draws and the professional handover process when personally collecting a fantastic prize. Reviewers consistently praise the friendly staff for making every single interaction completely seamless, supportive, and truly memorable.

What people talk about most

User experience

Clients share positive opinions on user_experience, highlighting a seamless and straightforward website... See more

Product

Reviewers highlight positive aspects of product quality, expressing delight with the pristine condition and... See more

Competition

Consumers find the competition experience to be satisfying, highlighting easy entry processes, great odds,... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpfulness and professionalism... See more

Service

Reviewers express high satisfaction and appreciation regarding the service provided. Customers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was lucky enough to win a Rolex Daytona with just one ticket! As someone who had never owned a luxury watch of this value before, I had lots of questions about operation, insurance, storage etc. Ja... See more

Company replied

Rated 5 out of 5 stars

I'm a big fan of Grail Watch Club and what James has created, for me they are the gold standard of modern watch competitions. A very transparent and fair competition and run by good guys. Always a go... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish I entered 1 of Grail watches competitions and was very lucky to win a brand new Rolex date just. James called right away and keeped me informed regarding each st... See more

Company replied

Rated 5 out of 5 stars

James was communicative and professional throughout the whole process of winning and collecting the watch. The whole process was easy and an absolute joy to be a part of. I am very happy with my Dayto... See more

Company replied


Company details

  1. Gaming service Provider
  2. Gambling Service
  3. Watch Store

Written by the company

Grail Watch Club has been handing luxury watches to lucky winners since April 2021. Founded by James Whitaker, a watch dealer and Tom “TGE” Exton, a well known face in the online car and watch space and prolific collector of both. The aim was simple; offer everyone an affordable chance at owning a dream luxury watch whilst doing our bit to support a good cause. We limit the number of entries for each competition and always aim to combine affordable ticket prices with the best odds possible. We make regular charitable donations from our profits; please see our Charities page for details on which good causes your ticket purchase will help support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

894 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(894)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Grail Watch Club…

Couldn’t recommend Grail Watch Club more, from start to finish I had a great experience. Luckily I won from my first entry, for an Omega Speedmaster and James was fantastic at sending the watch with consistent communication throughout.

April 1, 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Aidan - hope you're still enjoying the Speedy! James

Rated 5 out of 5 stars

Fantastic Competition

One of the few competitions that have decent odds of winning.

April 29, 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much David - best of luck! 💙

Rated 5 out of 5 stars

What a great company to deal with!

What a great company to deal with!! Purchased 1 ticket one of there draws and Bingo!! A spanking new Rolex. Claiming the prize was super fast & James is a great guy to deal with 👌👌👌

April 22, 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Chris, congrats again!!! 💙

Rated 5 out of 5 stars

James called me straight after the live…

James called me straight after the live stream to congratulate me personally - I was so shocked, I didn’t think it would ever happen. He couldn’t have been more helpful, taking the time to explain the next steps and talk me through the choice between receiving the watch or the cash alternative. On this occasion, I opted for the cash, and everything was handled incredibly smoothly. James arranged all the paperwork, and the funds were in my account within 24 hours. I’ll definitely be entering more competitions in the future, and I’ll be keeping James’ number handy for help sourcing my next watch.

April 15, 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Luke! Congrats again and do let me know when you're ready to buy something new and we'll see what we can do! James

Rated 5 out of 5 stars

Straight forward competion entry…

Straight forward competion entry process and I like the live draw. Hopefully it will be me winning the prize one day.

April 16, 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Tim and best of luck! 🤞🏻

Rated 5 out of 5 stars

I believe it’s an honest company

I believe it’s an honest company, praying for a win at some point 🙏

April 15, 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Jason - we do try to make everything as transparent and straightforward as we can! Thanks for the support and good luck! James

Rated 5 out of 5 stars

Brilliant Service and Trustworthy Competition

Working with James and the team has been brilliant, after winning the Submariner I was given the option to take the watch or £10,000 tax free cash. After speaking with James and saying there was a different model I really like he worked very hard to find a perfect example and allowed me to put the £10K towards the purchase price! Amazing service, thank you so much!

April 15, 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Tony, it was our pleasure. Congrats again - wear her in good health! 💙

Rated 5 out of 5 stars

Won a Rolex…

Absolutely buzzing to have won a Rolex Submariner from Grail Watch Club! From start to finish, the whole experience was spot on. James and the team were incredibly helpful, professional, and kept everything smooth and transparent throughout.

The odds are genuinely great compared to a lot of other competitions out there, which makes it even more exciting to get involved. You can tell they really care about their customers and delivering a top service.

Couldn’t recommend Grail Watch Club enough — I’ll definitely be entering again!

April 6, 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Lewis! Congrats again!

Rated 5 out of 5 stars

Incredible Experience Winning a Rolex GMT

Brilliant experience with Grail Watch Club. I was lucky enough to win a Rolex GMT-Master II and the whole process was great from start to finish.

April 10, 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Alex, really appreciate it. Enjoy the "Sprite"! 💙

Rated 5 out of 5 stars

What a competition

What a competition! I was lucky enough to win, which in itself is just an amazing experience, and James has been unbelievably helpful, knowledgable and kind. I wish you luck if you have a go, and if you are lucky like me, you’ll have the best experience!

April 9, 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Tom - congrats again!!

Rated 5 out of 5 stars

Amazing

Amazing! won one of their competitions and were a dream to coordinate with

March 25, 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much James - hope you're well and enjoying the Daytona! 🐼

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