Grail Watch Club Reviews 

894
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the online platform very straightforward to use and appreciate the clean, accessible layout when purchasing tickets for the various draws. People truly love the fantastic selection of luxury timepieces available and genuinely enjoy participating in the exciting live events. Consumers frequently mention how remarkably smooth, fair, and completely transparent the entire journey is from start to finish. Reviewers also highlight the exceptional communication, professional attitude, and friendly support provided during the personal prize collection and handover meetings. Many participants express strong enthusiasm to continue playing and eagerly recommend these well-run competitions to their friends and peers.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the website as easy to navigate and... See more

Competition

People report positive experiences with competition, highlighting the professional organization and great... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the watches they won.... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Clients share positive opinions on service, highlighting an easy-to-use platform, great watch offers, and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was lucky enough to win a Rolex Daytona with just one ticket! As someone who had never owned a luxury watch of this value before, I had lots of questions about operation, insurance, storage etc. Ja... See more

Company replied

Rated 5 out of 5 stars

I'm a big fan of Grail Watch Club and what James has created, for me they are the gold standard of modern watch competitions. A very transparent and fair competition and run by good guys. Always a go... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish I entered 1 of Grail watches competitions and was very lucky to win a brand new Rolex date just. James called right away and keeped me informed regarding each st... See more

Company replied

Rated 5 out of 5 stars

Having been lucky enough to win a dream watch thanks to Grail Watch Club, I cannot fault their professionalism in making an experience that is, for most people, once in a lifetime, very special and m... See more

Company replied


Company details

  1. Gaming service Provider
  2. Gambling Service
  3. Watch Store

Written by the company

Grail Watch Club has been handing luxury watches to lucky winners since April 2021. Founded by James Whitaker, a watch dealer and Tom “TGE” Exton, a well known face in the online car and watch space and prolific collector of both. The aim was simple; offer everyone an affordable chance at owning a dream luxury watch whilst doing our bit to support a good cause. We limit the number of entries for each competition and always aim to combine affordable ticket prices with the best odds possible. We make regular charitable donations from our profits; please see our Charities page for details on which good causes your ticket purchase will help support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

894 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(894)

198 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hadn’t claimed a discount code about…

Hadn’t claimed a discount code about winning 10 free tickets, so James called me and made sure I had the email.

I didn’t, so he made sure I got it and text me the discount code too. A lovely man providing customer service that is all too rare nowadays.

October 8, 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Samuel - really appreciate you taking the time to leave us a review. GOOD LUCK! 🤞🏻

Rated 5 out of 5 stars

Another chance for a Rolex ‘Sprite’

Grail Watch Club just keeps giving everyone chance to own such wonderful time pieces, keep up the great work 👍🏻

October 1, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Andy. Good luck!! 🤞🏻

Rated 5 out of 5 stars

Grail watch club is a fantastic…

Grail watch club is a fantastic company, allowing those of us who dream of owning a beautiful watch into a reality.
James is just the loveliest man to deal with and made the whole process of collecting my prize just as much of an experience as winning the watch itself.

September 20, 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Hayley - it was a pleasure meeting you guys and I'm so glad you love the "Starbucks". ENJOY! 🍾🥂

Rated 5 out of 5 stars

Over the moon with my experience

Over the moon with my experience. Bought 1 ticket on the Weds lunchtime and got the call from James Weds Evening. Had the watch, and box in my hands by Friday. The whole experience was so much fun, and can’t thank James enough. Even took the time to go through setting up the watch with me for half an hour or so. A competition you can trust.

September 17, 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Jay - my pleasure! Congrats again and enjoy that lovely Datejust! 💚

Rated 5 out of 5 stars

Very easy

Very easy and understanding website to use

September 20, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Harrison, best of luck! 🤞🏻

Rated 5 out of 5 stars

Great website

Great website, authentic competition, my friend has won 2 Rolex watches on this raffle and he reccomended to me 😃

September 9, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Paul - GOOD LUCK! 🤞🏻

Rated 5 out of 5 stars

My number was up!

I have played a few times before only playing for watches that are my taste. Watching the draws previously I have never won but this time was different as my name came out of the hat. James was excellent in following up post win and I had the watch the next day!

Still pinching myself it’s a gamble but you have got to be in it to win it. Grail watch seem to have the right balance to odds and ticket prices compared to others.

September 2, 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much John - Hope you're loving the Submariner! James

Rated 5 out of 5 stars

Simple to enter

Simple to enter, very straightforward. Just waiting for the postman to drop it off. Lol

September 7, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Paul - massively appreciated and wishing you the best of luck! 🤞🏻

Rated 5 out of 5 stars

Brilliant competition

Love how this competition works, good odds of winning something, great products and great service. 👍🏽

August 31, 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Alex - Best of luck! 🤞🏻

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look