While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often noting their excellent condition, with many appearing as good as new despite being pre-owned. The staff receives high commendations for their helpfulness, knowledge, and personalized approach, making the purchasing process smooth and stress-free. The service, including communication and demonstrations, is frequently described as exceptional, and the delivery service is highlighted for its speed, care, and punctuality. However, some customers also noted that phone communication was occasionally an issue, leading to reliance on email and text. One reviewer also mentioned a specific instance where their request for a particular scooter feature was not accommodated.

What people talk about most

Product

Clients share positive opinions on product quality and condition. Many customers are extremely happy with... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and professional... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the immaculate and perfect... See more

Based on these reviews

Rated 5 out of 5 stars

Great experience buying my husbands scooter. Nothing is too much trouble. Living in Scotland we weren't able to visit and look at the stock (which was excellent), but buying on line was trouble free.... See more

Rated 5 out of 5 stars

A great firm to deal with. The scooter arrived by special courier who unloaded it down the ramp with great care, and demonstrated the basic operating instructions. The scooter looked as good as new af... See more

Rated 5 out of 5 stars

From Mr simmons I purchased a mobility scooter from this family firm and Marta sorted everything for me over the phone, no pushy sale just an easy straightforward sale, Delivered the next day by her... See more

Rated 5 out of 5 stars

Absolutely brilliant people to deal with on all aspects. Bought a mobility scooter from Grajmax for my elderly mother and it was in exceptional condition. We are really happy. They thought of everythi... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

UK's greatest and most trusted supplier of used mobility scooters for sales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tga vita s

Ordered my tga vita s during easter break but communication was excellent and scooter was actually delivered a couple days earlier than expected by a very punctuall delivery driver, who unloaded and showed me around scooter etc ,all in all all a great service ,highly recommended AAA+++

April 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Just recently bought a Atto Movinglife…

Just recently bought a Atto Movinglife sport from this company and I have to say they are a brilliant company to deal with They keep you updated on orders and a good courier service I’m am very pleased with my new scooter and looking forward to use it on my upcoming holiday Thank you Marta for all your help Mike Hurrell

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Tramper Scooter.

Excellent service went above and beyond delivered in very windy conditions a 3 hour drive to my Dad's address in Lincolnshire. Scooter was as described on the website. My Dad is thrilled with it.

March 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic personal service

I was so eager to get my cool scooter so rang Grajmax as soon as they were open on Monday. The lovely lady answered the phone almost immediately and she knew who I was without asking which is a wonderful personal service, not received much now. The scooter was delivered that Friday which I was very impressed with. On receipt the lovely man allowed man friend to video him going through all the specifics about the scooter as I was to unwell at the time to be there myself. It was just so great to get such a personal service … people returning calls and generally being as helpful as possible. Thank you so much Gragmax I would highly recommend you to anyone in search of a scooter. Jeannette

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Unbeatable service from an honest business

Long story short: couldn't be doing with smooth sales people in big local mobility showroom, so I eventually took a chance on this firm I'd never heard of called Grajmax. Ordered scooter Friday, delivered as promised ready to go by a very helpful chap on Tuesday morning - and all this at £1400 less than the local showroom wanted for the exact same thing! Excellent communication and customer service too, with no bullshit whatsoever at any stage.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

I saw a scooter on grajmax ebay page

I saw a scooter on grajmax ebay page, it was a real bargain so i ordered it, the guy who delivered next day, owned the company and was so helpful to my dad as i wasnt there, he even moved some stuff so the scooter would fit in shed as i said so helpful and caring thankyou grajmax

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I bought an efoldi Batmobile and it’s cool. My wife and I can now again go about together for walks.
Excellent service from the company. It was delivered bang on time and I had a full demonstration of the assembly and use.
Brilliant

December 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great staff

Great staff, very helpful and prompt in getting back to me with a small paperwork issue mobility scooter as described in excellent order

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Grajmax mobility

Delivered exactly when stated. Friendly staff. Everything relating to mobility scooter in amazing condition at a great price. Looking forward to daily use now!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, very nice people to deal with. The scooter I bought was immaculate and the delivery was seamless. Thank you both for helping to get my freedom back again. Brian.

November 13, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

So happy to have found this mobility…

So happy to have found this mobility company online. I would highly recommend them. Communication from Marta was exceptional and she was so understanding. Her husband delivered an immaculate mobility scooter to my home on a Saturday which exceeded all my expectations. I have been purchasing mobility products for over 25 years and have not ever experienced service at this level. Everything we needed to know was provided and explained on delivery. I wouldn't hesitate to deal with them again. All of my best wishes for the future of this family company. 11/10

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

All worked out very well

All worked out very well. The Mobility Scooter (Tramper) was immaculate and service very professional. They were delivering near me, so I was able to meet up and take delivery. This avoided hours of travel, so very grateful for that. Very pleasant company to deal with too. Thanks

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable and honest business…

Very reliable and honest business professionals, with excellent communication skills. Gracjan and Marta were a pleasure to work with. Gracjan collected the scooter at the arranged time, and was polite and friendly. Thank you for a great experience!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was a pleasure dealing with this company. The scooter I bought was in beautiful condition, and the customer service was excellent and very helpful. Thank you!

November 19, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Reliable & Trustworthy

Reliable & Trustworthy. Sold a scooter to Grajan & he arrived in good time to collect- good luck in your business. Many thanks

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

A great firm to deal with

A great firm to deal with. The scooter arrived by special courier who unloaded it down the ramp with great care, and demonstrated the basic operating instructions. The scooter looked as good as new after its 250 mile journey from north to south to get to my home. By buying reconditioned I saved around £ 1,000. It took just 3.5 days from payment to delivery which was fine.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

very reliable supplier

very reliable supplier, Marta dealt with the enquiry and the admin side of things and the communication was second to none !! Gracjan demonstrated the scooter and was very informative and knowledgeable , when he delivered the scooter, he explained how to use it to my elderly Father and also gave some useful advice on insurance and registering with the DVLA
All in all, a smooth and satisfying purchase, we are very happy :)

September 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look