The original product I ordered was not fit for purpose, but the refund process was fairly simple and I got my discount codes for in store purchase very quickly. Navigating, the website is difficult be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At the moment there is no distrust I've ordered my part that I need im waiting for it to arrive that's when I will put my special order rating thank you Rawiri
Company replied
I got a mail that it was delivered but not where it was delivered en so i ask it to your AI assistant and it tells me it was at the local office....why not a mail with the adres where i could get it?... See more
Company replied
I wanted to order two different items at the same time. I found iit impossible to find a "continue shopping" faciityl in your website.
Company replied
3.5
Average
44K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
smooth and helpful { go well}
May 7, 2026
Unprompted review
Reply from Grandado
Hi Ken McLennan,
Thank you for your review.
Glad to hear everything went smoothly and was helpful.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Advertisement
I wanted to order some bicycle gloves…
I wanted to order some bicycle gloves but could not enter the size like XL.
May 3, 2026
Unprompted review
Reply from Grandado
Hi LAURENT R.,
Thank you for your review.
We’re sorry you couldn’t select the size. We’ll take this into account to improve the experience.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Peter Baker,
Thank you for your review.
We love to hear that, thank you!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Easy to order
May 4, 2026
Unprompted review
Reply from Grandado
Hi John Swiney,
Thank you for your review.
Glad to hear ordering was easy!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Very easy to use.
May 4, 2026
Unprompted review
Reply from Grandado
Hi Anastasia Comino,
Thank you for your review.
Happy to hear it was very easy to use.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Advertisement
Reply from Grandado
Hi Baxter lynch,
Thank you for your review.
Great to hear you’re happy with the service and price.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Easy transaction
May 3, 2026
Unprompted review
Reply from Grandado
Hi keith mcconchie,
Thank you for your review.
Glad the transaction was easy.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Great communication
Great communication. No worries whatsoever dealing with this company
May 2, 2026
Unprompted review
Reply from Grandado
Hi David Smith,
Thank you for your review.
Great to hear communication felt smooth.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
very helpul
May 2, 2026
Unprompted review
Reply from Grandado
Hi Valerie Trill,
Thank you for your review.
Glad you found it helpful.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Advertisement
Fast service!good price!
May 1, 2026
Unprompted review
Reply from Grandado
Hi Brigitte Russing,
Thank you for your review.
Fast service and good price.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
It seems really good value and free…
It seems really good value and free postage
April 30, 2026
Unprompted review
Reply from Grandado
Hi clinton,
Thank you for your review.
Glad to hear you’re happy with the price and free shipping.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good reply form Customer Service
Good reply form Customer Service. (Helped make the purchase decision.)
April 30, 2026
Unprompted review
Reply from Grandado
Hi Bruce Hudson,
Thank you for your review.
Great to hear our support helped you make your decision.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
My product never come
My product never come. After waiting 2 month. Impossible to write them server error. Never more just loose my money..
April 29, 2026
Unprompted review
Reply from Grandado
Hi lefort,
Thank you for your review.
We’re really sorry your order still didn’t arrive after such a long wait. I will contact you via your email address, hope we will find an agreement.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Advertisement
The product came in about a month’s…
The product came in about a month’s time and it was the wrong product (cheaply printed one-sided cushion). I asked for a refund and they kept making unusual proposals. I just wanted my original £27 on my card but they first tried to give me a voucher worth 125% of that then when I asked them I just wanted my original money they then revised their proposal to either get a 150% voucher or if I wanted the original money they could only give 50% of it back. Having seen the low quality of their products I really don’t want a voucher to get more trash from them. I’m aware it’s way cheaper for them to give a higher value voucher than to give the original money back but getting a 100% refund upon dissatisfaction is the norm - I’m also happy to ship it back to China given they provide postage but it seems like they just want the money at all cost. Please avoid. Their products are Temu/Wish/Shein grade quality but at much premium prices. If you’re not too fussed about the quality of products then you might as well go with Temu or similar
April 29, 2026
Unprompted review
Reply from Grandado
Hi Celal Dari,
Thank you for your review.
We’re really sorry you received a product that didn’t match your expectations. As I checked, my colleague has contacted you. We wil do our best to find another suitable solution for you.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Super service
Super service, ordering the wrong size, they gave me a personal voucher for a new one. Quick service by personal mail.
April 28, 2026
Unprompted review
Reply from Grandado
Hi Martinus,
Thank you for your review.
Great to hear our team could help quickly and find a good solution for the size issue.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
would not accept new Mastercard via…
would not accept new Mastercard via Post office
April 28, 2026
Unprompted review
Reply from Grandado
Hi Malcolm Lockey,
Thank you for your review.
We’re sorry you had trouble using your Mastercard. Please try another payment method, it must work. We will also check this process for any technical issues.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Ease of order
Dog treat pouch was quick and easy to order and I was happy that it was a Trust Pilot product.
April 28, 2026
Unprompted review
Reply from Grandado
Hi Total WebShield User,
Thank you for your review.
Glad ordering was quick and easy and you felt confident choosing the product.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Advertisement
Seems to the new online shop for…
Seems to the new online shop for Aussies to catch a deal great shipping prices
April 28, 2026
Unprompted review
Reply from Grandado
Hi Haydos,
Thank you for your review.
Happy to hear you’re enjoying the deals and shipping options.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Very easy and smooth ordering and…
Very easy and smooth ordering and payment process.
April 28, 2026
Unprompted review
Reply from Grandado
Hi Peter,
Thank you for your review.
Great to hear the ordering and payment process felt smooth.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Michael FitzGerald,
Thank you for your review.
We appreacite your feedback.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.