Grand Bavaro Princess Resort Reviews 

I have been to this resort three times over the last few years and it is amazing everytime!
What makes this place so special is one of their employee's Arline, she is very helpful and kind with all our needs.
My husband and I wanted to give our thanks to her!!!

Booked to return to the Grand Princess after already going in 2022, had a lovely Honeymoon there.
Was not impressed is an under statement: Upgraded to Platinum Suite and the round bed, extremely uncomfortable, bad back aches every morning.
Had to ask the maid to change the bedding as this was not being done.
Food definitely hit and miss, best restaurant is II Tartufo, all the others avoid rather than being disappointed upon booking.
Was given blue NEW towels, took them to the beach, and they dyed my husbands new shorts and my new Bikini. Went to Platinum lobby to complain, only to be sent to front desk, once complained the lady(unfortunately cannot remember her name), laughed as she thought it funny my husbands top part of his leg had also been dyed BLUE from their towels!!! I stated to her that i definitely don't think this is funny, was not amused with the way this was dealt with!!
Brochures states a lovely clean beach, when it should say so much seaweed that you cannot physically get into the sea! Attempted to walk over the mounds to get in sea and the seaweed was smelly, rough (cut my toe attempting this), and full of flies. Complained so many times, lost track of how may tbh. Even asked for a spade to dig at least a path to get into sea, was told not allowed as your on your vacation.
Hotel has DEFINITELY gone down hill, with staff unfriendly and rude, had to ask for Tea Bags in the room, they didnt understand a word i said. Grounds are kept nice and tidy by the hard working groundsmen.
Platinum service only allowed us to enter PBG restaurant, this is ok, service good, attentive, food not bad.
Would not recommend this Hotel. Staff require more training to be helpful, chefs need to know hot to cook properly and front of desk, i have no words for their rudeness!!
Day of my husband and myself leaving, the beach was being cleared up!!! RUDE

Before you book your dream vacation at Bavaro Princess, I urge you to consider my experience, which turned what should have been a luxurious retreat into a series of disappointments and frustrations.

From the moment we arrived, expectations set by glossy brochures and glowing descriptions crumbled. The promise of a five-star experience faded faster than the Caribbean sunset, as we were greeted not with a welcome, but a series of service failures.

Food Fiasco: The room service was our first taste of the hotel’s flawed service. One day, our food arrived overcooked, and the next, it was undercooked—consistent only in its poor quality. But the real trouble was not just the food’s temperature but its timing; what was promised in minutes stretched into hours. The delays were inexplicable, the excuses flimsy, and the resolution non-existent.

Customer Service Disasters: Seeking help from the hotel management proved to be a futile exercise. Promises of meetings were made and broken, leaving us to navigate a maze of unhelpfulness on our own. A particularly low point came when, after voicing my concerns about the poor service, I was advised to simply write to the concierge—as if writing a note could erase the hours of hunger and frustration.

False Advertisements: The touted “Platinum Package” boasted perks and privileges that turned out to be mere mirages. Instead of feeling like valued guests, we were left to feel like intruders in a place that was clearly not equipped to handle criticism or cater adequately to its guests.

Embarrassing Encounters: The climax of this disastrous stay came in public, a scene that played out embarrassingly in front of other guests, including my young son. Our valid complaints were brushed aside, reducing a family vacation to a series of uncomfortable and unhappy memories.

In Conclusion: Bavaro Princess charges a premium for what they claim to be a premium experience. Yet, our stay was marred by underwhelming service, unmet promises, and an overall lack of professionalism and guest care. It’s clear that the management is more concerned with maintaining a facade than genuinely improving guests’ experiences.

Final Word: If you’re seeking a true five-star experience in the Caribbean, look elsewhere. There are numerous resorts that understand the value of genuine hospitality and respect for their guests. Bavaro Princess, unfortunately, is not one of them.

Spend your hard-earned money at a resort that values you back. Trust me, it’s worth looking a little longer to find a place where service and satisfaction are actually part of the package.