Grand Western Steaks Reviews 156

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

I love Grand Western Steaks!! I’ve ordered there Wagyu A5 Burgers for my Dad’s & Brother’s Birthday Party, BOGO Picanha for Valentine’s Day with my girlfriend, Wagyu Skirt Steaks as a Christmas Gift... See more

Rated 2 out of 5 stars

I would not recommend ordering any of the less popular cuts. I ordered flat iron steaks and the frozen date was 10 months prior! Obviously, the steaks are still fine to eat, but both flavor and text... See more

Rated 5 out of 5 stars

I ordered the Wagyu filet and picanya package. Shipping was SUPER fast. The filets were beautifully marbled. The picanya, I couldn't ask for anything better. I sous vide them, then seared on my grid... See more

Rated 1 out of 5 stars

Well first it took a while to arrive, over a week. It was very expensive for the amount you get. I got a tomahawk and an A5 wagyu ribeye 1/2 inch thick, tomahawk(cowboy) was 32 ounces including the en... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Weekly deals & monthly specials! We offer TRUE USDA Prime & Premium beef, pork, poultry, & fine food. Order today & get it tomorrow with the lowest price overnight shipping.


Contact info

3.2

Average

TrustScore 3 out of 5

156 reviews

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Rated 5 out of 5 stars

I bought 4 boneless ribeyes & got 18…

I bought 4 boneless ribeyes & got 18 steakburgers free along with the steaks, Both had great flavor.....about 3 steps above what you'd get in the grocery store. Steaks were tender. I gave 4 burgers to a co-worker & he agreed with me about the flavor. I'll be making another purchase in near future.

January 30, 2020
Unprompted review
Rated 5 out of 5 stars

Great quality meat at good prices

Great quality meat at good prices. Shipping is a little expensive, but I guess that is common with this industry and overnight shipping. Customer service is great.

January 29, 2020
Unprompted review
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Rated 3 out of 5 stars

I think the price of your steaks is…

I think the price of your steaks is high for the quality. I use to get emails giving me discounts on purchases and those stopped last year so have not purchased since. Your delivery is great, next day is awesome.

January 29, 2020
Unprompted review
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Reply from Grand Western Steaks

Hi Susan,

We just check our mailing listing and you are still part of it. Perhaps our emails are going to the spam inbox. Please let us know if the issue continues and we would be more than happy to assist you to sales@grandwesternsteaks.com . We are still sending out amazing deals weekly.

Thank you.

Rated 4 out of 5 stars

Tony

The condition and timeliness of the shipment is perfect. Quality is excellent. Customer service reps could better explain the shipping costs and discount policiy.

January 29, 2020
Unprompted review
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Reply from Grand Western Steaks

Hi Tony,

We appreciate your review. Your feedback is always important to us and this is the best way to learn and improve our services.

Thank you.

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Rated 1 out of 5 stars

I made an order and then never got a…

I made an order and then never got a confirmation email and then later my bank informed me the transaction was flagged as being suspicious. I never received the order, which is understandable considering the transaction was flagged but I never once was received any communication from GWS until I was asked to rate their performance four months later.

January 29, 2020
Unprompted review
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Reply from Grand Western Steaks

Hi Robert,

Some transactions generate some troubles specially when they are flagged. This year we are focusing all our attention in following up with orders with similar issues like yours to improve customers overall experience and satisfaction.

Your feedback and inputs are always welcome and this is the best way for us to learn and keep improving.

We hope to get a second opportunity. If you have issues or need assistance placing an order online feel free to call us we would be more than happy to take care of your and make it right.

Thank you.

Rated 4 out of 5 stars

Overall great

Overall great. I had an order where the payment didn't go through, and while they shipped it the same day after I called, this was supposed to be a Christmas present and it ended up arriving a few days later, when I deliberately ordered weeks early just to ensure delivery on the 24th. It would have been nice to have been notified that the order had not gone through.

January 29, 2020
Unprompted review
Grand Western Steaks logo

Reply from Grand Western Steaks

Hi Stephen,

This year we are focusing all our attention in following up with orders with similar issues like yours to improve customers overall experience and satisfaction.

Your feedback and inputs are always welcome and this is the best way for us to learn and keep improving.

If you have issues or need assistance placing an order online feel free to call us we would be more than happy to take care of your and always make it right.

Thank you.

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