Grangewood Fencing Supplies Reviews 

Extremely poor customer service. Order put in on 30th March had email to say thanks we have taken your money delivery in 7 to 10 days. Having tried to call repeatedly with no answer finally got through today firstly struggled to find our order then to be told most of what we have ordered is out of stock, and has been for some time, yet the website did not reflect this and there has been no communication from Grangewood telling us they have no stock yet amazingly they were happy to take the money.
They Do Not answer phones or emails we had emailed twice. Frankly so far disgusted with customer service and attitude. Hoping our products will arrive shortly...... Not holding out much hope. In future we will go elsewhere which we would have done if the website had said the items were out of stock when we ordered.
Even an update would have been appreciated we should not have to chase a company who have taken £800 for a product they don't have in stock. Good customer service goes a very long way. Unfortunately you don't have this.
I would avoid this company at all costs. Sort yourselves out grangewood.
UPDATE 21/4/21
Delivery arrived today after complaining twice more... Downside
1 driver to deliver 17 fence panels, gravel boards and posts and concrete fence post. I think he was an agency driver and whilst perfectly polite could not unload the products himself so I (4ft 11 in 50 year old petite lady) had to help unload every single item and to think you pay for delivery. I only helped for fear they would be taken away and we would not see them again.
Company is a complete and utter joke.... Seriously Avoid AVOID AVOID

Order delayed but the company do not advise you, they offer no form of compensation. This company do not give you an email notification of order. Very poor service, for the first time I used the company it will be the last. Delivery driver very helpful though.

Great service ordered two concrete posts via the web site on Saturday and they were delivered Monday lunchtime. Fantastic service would definitely recommend.

I will give two stars for speed of delivery.
Man arrived shouting out ‘hope you are feeling strong’ My husband who is in his late sixties was forced to help the ‘joker’ unload five 10ft concrete posts and four panels of fencing. He leaned over towards my husband to make some disparaging remark about myself. He whispered in my husband’s ear NOT wearing a face mask!!!! What an inconsiderate man. In my opinion not very professional.

The first time I have used Grangewood fencing and shocked to find a few negative reviews. I was impressed with everything but also have an understanding the problems of getting many large loads from the depot to different properties. How easy it was to order the fencing online, the great quality of the fencing from the Coleshill depot, the friendly lorry driver who apparently was very nice and friendly (greeted by the house owner). I have a smaller fence to do will definitely be going back. Highly recommended 🙂

I would have been put off by most of the reviews but I didn't check them before ordering. Luckily I didn't because this was such a fantastic shopping experience. I ordered a gate post from them late this morning. I was very impressed with the £15 delivery fee as all others I found were £40. I placed the order and planned to await a phone call in 48+hours to discuss delivery. 2 hours later someone delivered the gate post!! Same day delivery, how amazing! Instead of leaving it at the curb like we expected, the driver and my partner managed to get it all the way round the back of the house to where it was needed. I was so impressed and grateful. Incase you're worried it was an 8ft gate post & he was wearing a mask, so social distancing was fully adhered to. Honestly so chuffed with this service and will use them again.

I can’t fault the products sold by grangewood. This is now my second order and I’ve been impressed on both occasions. And the vast majority of staff are great too. But it’s such a shame how one person’s attitude can change your opinion.

One of the guys at the Coleshill branch needs a lesson in customer service. Unbeknown to me, I turned up ten minutes before closing on a Saturday. Two members of staff were great - they even gathered my order and helped me load my car. But the guy in the office was awful. Couldn’t have made it any clearer that I was an inconvenience to him. Not a word of thanks for my custom and for some reason I ended up apologising to him. I wouldn’t mind but I had purchased and loaded my order and left the store before it was due to close at 12. A friendly “mate just so you know, we close in ten minutes” would have been enough to speed me along. Instead he thought it was more appropriate to roll his eyes and huff.

Given everything currently going on in the world right now this guy might want to be a little more grateful for having a job and customers willing to pay for goods. There’s plenty of people worse off right now.

Bottom line: you’ll get good stuff from grangewood but if this guys around and it’s nearing the end of his shift, don’t expect a friendly customer experience.

This is my second order and I managed to order the wrong items. I called to explain it was my fault and the items were replaced the very next day. Very pleased. I can't fault the service from Burton/ Swadlincote. Thank you.

No call to advise of delivery... came back from work to find my delivery dumped on my drive... my fence panels were saturated as it had rained heavily all day.... two of the panels were damaged... contacted Grangewood. .. not at all interested. ..
Appauling. ....

A much-maligned business on here - perhaps unfairly, in my experience.

Ordered a pile of stuff ten days ago: all arrived earlier this week after a 'phone call from them to check whether we'd accept a substitution based on colour (we were).

From the lady I spoke to initially - and quizzed based on these reviews - to the two blokes in the Leamington depot I spoke to later about the colour and delivery, all was good.

I know they had some difficulty as the Covid-19 lockdown hit, but the same can be said for very many other businesses. It's how they deal with the problems that matters.

Good prices as well, so I've nothing to complain about.

The best service I have had in years. Needed a difficult to source panel. The staff at Derby rang round to get for me. Came really quick and the cheapest price too.👍😀

Order#51530 ordered11 decking boards to finish a job. Advised delivery would be within 21 days. Have used this company once before and received poor service, but decided to give them a 2nd chance. More fool me. They have taken my money for goods they have now told me they cannot supply and won't answer the phones,when they do answer they are extremely cagey with info. When I asked for a refund I was advised to call their accountant. The call went unanswered despite numerous attempts. I called the centre again and got the mobile number of the General Manager. I asked him why they took my money for goods they could not supply having had ample opportunity to inform me and he avoided the question by offering me a same day delivery out of stock he had coming in from another customer. The promise has still to be fulfilled. I do not recommend using this company. They have no issues taking your money and not providing what you have paid for, but they have a big issue explaining why.

Take your money and then nothing more!
4 weeks since order and no communication. Suspect gone bust, so BUYER BEWARE!!

Purchased fencing on the 24th May still no delivery and no communication from them

I have now opened up a refund request through my credit card company under section 75 of the consumer credit act then buy the fencing from Wickes where there appears to be plenty in stock

Happy days received refund from credit card now ordered from Wickes delivery next Wednesday

still no comment from this company

We placed an order during lockdown and after reading some reviews feared the worst. However we were pleasantly surprised. Delivery was timely although there was no communication of when it was coming except a phonecall about an hour before. The quality of the wood wasn't the greatest but the unusable ones were replaced straight away. If the quality of product was consistent I probably would have given 5 stars, but I also felt begrudged being charged a £20 local delivery when we spent nearly £300.

Very good service, 2nd time I have purchased goods from Grangewood Fencing. Despite being advised of up to a 21 day delivery schedule due to Covid, I received my goods the very next day after ordering, delivered by one of the most pleasant and helpful of couriers.
The only area that could be improved on is communication.

Do not purchase from this company, they are still taking orders for goods they cannot supply whilst immediately removing funds from account. The phones and email don’t appear to be staffed. Struggling to get refund due to zero ability to make contact.

Before any purchase I do take into consideration customer reviews, being careful to dismiss petty and irrelevant issues whilst balancing negative points with the sellers virtues.
Over the past eighteen months we have spent probably in the region of around £2000 on their very good quality fencing products of which we cannot fault, along with the staff at Tamworth depot who have always been extremely helpful.
Unfortunately, our grievance is with head office and their appalling customer service over the past few months.
An order placed on March 30th for a number of fencing items required a number of telephone calls and messages via their internal message system before we finally received a delivery on 18th April. However, following their Cov-Id guidance we were requested to remain indoors which didn't enable us to check the items until the driver had left......wrong fence panel and one edge strip short.
I immediately sent their office an email with the details. I have subsequently sent an additional email, a message via their internal system and three telephone calls and we are now at 13th June which not a single return call or email.
We appreciate the current retail lock down constraints are causing delivery delays with staff shortages but does that also need to extend to general courtesy ?. We have been pretty busy too, my wife works for the NHS and I have been virtually full time on construction during the period.
Hopefully we will be able to exchange this item, I am even prepared to return the panel to the local depot at my own expense despite paying for a delivery service which fell short.

Disgraceful business , up to 21 days for delivery passed they have switched phones of don’t reply to emails , I drove to the Tamworth depot the man in the office couldn’t even find my order paperwork asked what the order was and he said the don’t have in stock and don’t know when, promised to find paperwork and call me, nothing, he openly admitted they have very little stock but the greedy owner just wants peoples cash I’d avoid this company like the plague I shall never order again from these despite having used them for many years

No communication, won't answer the phone (current count is up to 30 calls tried in last hour), or emails.

Website says delivery within 21 days, which, given the current climate I thought maybe a bit excessive but fair enough.

Today is day 21 and no sign of my order.